High Packet loss, high/inconsistent ping, games unplayable
Ever since COVID, my internet has been terrible. I am on the gigablast plan. Speed tests comes out high but insanely high packet loss and high ping making gaming impossible. A technician came over 2 weeks ago and a filter was removed from the node but no changes to my packetloss and ping. Internet is still bad. This is making games unplayable and I am having a terrible experience even tho I am paying lots of money. Modem is SB8200. Link to pictures of modem signal, ping plotter, ping, and packetlosstest. https://imgur.com/a/893zyHv Any help will be appreciated.525KViews0likes12Comments
Packet Loss in the Evening (7PM-2AM)
I have been experiencing intermittent packet loss (particularlyat night) over the last few months with associated event log errors on my cable modem (MB8600). Screenshots are attached. PingPlotter capture over Ethernet: Update 2020-09-03 — Packet loss starts at ~19:00 EDT, or start of "internet rush hour", 19:00PM - 23:00PM.86KViews0likes5CommentsCox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...Solved56KViews2likes53Comments
Internet Issues - Consistent Lost Packets North Phoenix, Arizona
Continuing my previous post that was closed: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21292/internet-issues---consistent-lost-packets-north-phoenix-arizona The same issue is still occurring. I now have months of data collected to support packet loss beyond my home, as well as an in-home Cox technician that confirmed the infrastructure beyond my home was the issue and that he was seeing packet loss at my tap while excluding my entire internal network. The call date was September 8, 2018 and packet loss beyond my home should be notated on my account in accordance with that call. Here are screenshots from a packet testing utility I've been using while hard wired to my modem and through a router - the same packet loss issues persisted with or without the router in between. Packet loss also persisted through different hardware and operating systems. This packet loss issue persisted through three separate/new routers, two separate, brand new DOCSIS 3.0 modems, a Cox supplied Panoramic modem/router combo as well as the current Motorola MB8600 DOCSIS 3.1 modem. The modem provisioning can be found in my account history. In the photo below, you can see lost packets using UDP (in the Ping Plotter application window, not a normal ICMP request that would normally be dropped due to low priority) and a normal ping in the command prompt window both displaying dropped packets at the same time using two separate types of communication: Here is a screenshot from my modem indicating the uptime (less than three weeks, modem is brand new) and the several hundred thousand of corrections needed on bands 2-21: I called Motorola to confirm my understanding of the "correction" column, and was immediately informed that the number of corrections based on the modem's status page is indicative of an issue with Cox's infrastructure beyond my home. My RG6 line runs direct from the tap at the outside of my home to my modem - no splitters or other devices in use, and was replaced about two months ago by a Cox technician. The RG11 line that runs from the closest Cox ingress point to the outside of my home was replaced as well, about two months ago. There is a problem with the Cox infrastructure in my area of Phoenix. I've been dealing with this problem for months, and have provided Cox with dozens of data sets like the ones linked in this post - yet no tangible corrective measures beyond replacing the lines running to my home have been taken. I currently have a complaint in with the FCC and FTC, and will continue documenting and communicating this information out until the issue of packet loss is identified and corrected.33KViews2likes66Comments
STILL Packet Loss For Over a year in games (Fortnite, Overwatch, Rocket League, etc)
My original thread about this was locked with no reason, and after multiple Cox technicians and calls I am still receiving extremely bad packet loss on the upload side only. Mainly to games that use Amazon AWS servers. Anybody from Cox or community members able to help me? Original thread - Hello, I have been a Cox Customer for 17 years and a few years ago I started having very bad packet loss issues. I have spent hundreds of hours trying to fix this issue but it still happens even years later. I am only receiving packet loss (upload), 0% download packet loss. I am receiving low ping (for the most part) (30-40ms) and high packet loss (10-120%) in games such as Fortnite, Overwatch, Rocket league and more. It is happening on my PC & PS4. I have tried pretty much every solution you can think of. (I am hardwired directly to the modem with Ethernet as well) This is a Cox issue as I used a TMobile hotspot and received 0% packet loss so it can't be anything on my end. At least I don't think so.19KViews0likes49CommentsUncorrectables on ALL downstream channels. What could be the problem?
I live in Springfield, VA. I have a Netgear CM600 modem and have been receiving uncorrectables of hundreds of thousands and millions in a very limited uptime (< 24 hours). I am having this problem on every channel operating between 649-813MHz. The amount of uncorrectables varies, but is still very high for all of them. Alongside this problem, I have been experiencing network instability and modem crashing about every hour or so. Side note: I have tested a different modem (Arris SB6190) and have gotten the same, if not worse, results. The event log for each modem has showed me a different combination of errors like: -RCS Partial Service -SYNC Configuration Time out -Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out -No Ranging Response received - T3 time-out Cox Technical Support, including the technician who came into my house, said that everything on their side looked good (GREEN). This problem arose after changing my Motorola SURFboard modem to something from this decade (ie. SB6190 and CM600) due to a small UPLOAD SIDE packet loss issue (1-3%) I was having while gaming online. Never any crashing until now. Between the times when these errors occur in the event log, my internet is lightning fast (besides the upload packet loss issue still being present). >These are the values forDOWNSTREAMwith the Netgear CM600 at an uptime of around 90 minutes. <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 687000000 Hz 9.1 dBmV 39.2 dB 214828 132675 2 Locked QAM256 1 675000000 Hz 9.3 dBmV 38.5 dB 65347 12412 3 Locked QAM256 2 681000000 Hz 9.6 dBmV 39.3 dB 92489 14832 4 Locked QAM256 4 693000000 Hz 9.3 dBmV 39.3 dB 219991 161237 5 Locked QAM256 5 699000000 Hz 8.8 dBmV 39.1 dB 232634 167674 6 Locked QAM256 6 705000000 Hz 8.5 dBmV 38.9 dB 231551 125552 7 Locked QAM256 7 711000000 Hz 8.4 dBmV 38.8 dB 206782 73208 8 Locked QAM256 8 717000000 Hz 8.1 dBmV 38.6 dB 159890 36191 9 Locked QAM256 17 771000000 Hz 8.7 dBmV 39.1 dB 37129 42243 10 Locked QAM256 18 777000000 Hz 8.8 dBmV 39.1 dB 30994 4741 11 Locked QAM256 19 783000000 Hz 8.9 dBmV 39.2 dB 24894 2178 12 Locked QAM256 20 789000000 Hz 8.4 dBmV 38.9 dB 22073 3062 13 Locked QAM256 21 795000000 Hz 7.9 dBmV 38.7 dB 15069 2258 14 Locked QAM256 22 801000000 Hz 7.5 dBmV 38.4 dB 12652 1561 15 Locked QAM256 23 807000000 Hz 7.2 dBmV 38.3 dB 20874 5991 16 Locked QAM256 24 813000000 Hz 7.8 dBmV 38.6 dB 58248 76267 UPSTREAM: <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 44.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 46.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 47.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 47.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV (I assume that I do not have the option for 8 Upstream channels because the Arris SB6190 did not even list the last 4 channels) Could this problem possibly be inside my home? The technician took out a splitter from my setup and placed my internet cable on a splitter with an amplifier. The problem does not seem to have changed though. I have another, higher-level, technician coming in 2 days. Is there anything that I can show them to help pinpoint the problem?Solved16KViews1like18CommentsRandom Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS14KViews2likes36Commentspacket loss on fortnite
i am on the west servers of fortnite and have been getting packet loss of 1%-4% while in game, usually only last but 2 seconds but when it happens consistently it becomes an annoying problem that makes the game not enjoyable. I have done a ping plotter test to see where im losing my packets and the issue seems to be from an IP in florida, i've called cox and they said once it leaves their network after the 4th or 5th hop it's out of their hands. Just want to validate that statement as many here have also had my same issues. Also i've had a new panoramic TG1682 put in, all lines at my house tested and working fine, new line ran from house to pole and issue still here.12KViews2likes12CommentsPacket loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox11KViews1like35Comments
Unstable upload speeds - need solution
I have had a tech out and he replaced the fittings on the coaxial cables, and they upload speeds were fine for 2 days.Then they start to become unstable again. Try streaming to twitch using obs and the last section i had 16384 frame drops andcant even stream smooth at 3000kbps My upload speed is supposed to be 30mbps, but it is very unstable , and the download speed is stable. Need solutions please without having to pay.10KViews0likes0Comments
