(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)
Hey all, for those unaware, explanation of issue at end of post. Many of us are struggling with extreme amounts of packet loss through COX, we need to come up with some sort of plan for action. Some ideas (And I’m completely serious here): Coordinate time to peacefully protest at their corporate office As a group, continually post on their forum Anytime a COX truck is seen, pull up and chat with the techs to remind them of the issue (individual rather than group task) Coordinate FCC complaint for viral effect Class action lawsuit (Does anyone know if we can sue considering repeal of net neutrality laws? It is clear that COX is violating their own prerogative of following the old rules) I’m sure there are many competitive gamers on COX who would coordinate with us. Any Amazon AWS game experiences this packet loss. Additionally, many of us don’t have the option of switching ISPs. This issue has been ongoing for roughly a year with no signs of being solved. This issue is affecting MANY players. Very interested to hear your thoughts 🙏 Explanation of issue: Most COX Com subscribers experience massive amounts of upstream packet loss while playing games that use Amazon’s AWS servers. One of the most notable effects is (in Fortnite) often times your first shot with any shotgun does not register, however, you see the hit marks. Roughly ~1/8 of shots don’t register. The issue has been ongoing for a year, and COX has shown no effort to solve. They’ll charge you $70 for a tech to come out who can’t diagnose the problem (as the problem is deep within COXs routing mechanisms). Competitive gaming on COX is extremely discouraging, and many of us can’t switch ISPs for whatever reason (bandwidth etc).
Constant packet loss after maintenance in my area
Getting intermittent packet loss for no discernable reason, getting single digit upload speeds (zero). My games are unplayable as I either just rubber-band around or constantly disconnect from games and working from home has been a nightmare for the past two weeks as people cannot understand the robotic voice I'm speaking in and I can hardly even connect on my company VPN. I bought a brand new modem as your representatives managed to gaslight me into thinking that was a possibility, NOPE. Even when hard wired with brand new cables that I also got gaslit into buying, my internet is still an experience I can only describe as dismal. I've had a tech come out who couldn't find out the issue, we have been having maintenance come out on an almost biweekly schedule with the other people in my area reporting issues, I have thrown a few hundred dollars into this problem on my end, and more through my company with my loss of productivity. And even on my time off I can't enjoy my time because it is wasted with Cox reps trying to sell the stupid box for the millionth time and wasting hours of my life doing modem resets that I have already done, and asking about my router after I've told them I've been hard-wired to the modem during this whole fiasco. Weeks of this, what exactly is my internet bill going towards? What am I spending thousands of dollars a year on when you guys can just destroy my connection to the internet on a whim and ruin an entire month for me and gaslight me about my modem which now I have multiple of from falling for it?
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.
