I fixed my Outlook email problem after Cox "maintenance"
Hi all, Like all (?) Outlook users, I lost the ability to receive mail a week ago (I could still send). I use Windows 10 Pro, version 1903 (OS build 18362.746). I am using Outlook Version 1911 (build 12228.20332). I fixed my connection issue by disabling the use of TLS 1.0 by Windows 10.I suspect the "maintenance" was to require TLS 1.2 connections. Our Outlook clients are trying to connect using TLS 1.0 and get rejected. Here's how I did it. The first step may not be required -- I think it was the second step that was definitive. NOTE: These directions are essentially the same as those here:https://windowsreport.com/how-to-disable-tls-1-0/ 1. Disable TLS 1.0 in Internet Settings Press Windows Key + S [This will bring up Search] Type "internet options" into search bar The Internet Properties window pops up Select the "Advanced" tab Scroll down to the bottom, the "Security" section. Uncheck "Use TLS 1.0" Note: I also unchecked TLS 1.1, and I checked Use TLS 1.3 (experimental). You may not need to do that. 2. Edit the Registry to Disable TLS 1.0 Press Windows Key + R [this brings up the "Run" window] type "regedit" in Run to run the registry editor Then, in the left-hand tree view, open up this key path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols I couldn't see TLS 1.0 and Client subkeys went I arrived at the end of the above key path, so I had to create them. To create them: right-click on Protocols and select New > Key then enter "TLS 1.0" as the key title Next, right click on the TLS 1.0 key you just created, and select New > Key again. Enter "Client" as the title. Then, select the Client key, and in in the empty-space to the right of it, right-click and select New > DWORD (32-bit) Value Enter "Enabled" as the new DWORD's title The default value for this new Enabled DWORD is 0 (zero), which disables TLS 1.0. Finally, restart Windows (reboot). My Outlook IMAP Settings for Cox The above procedure should have restored your prior configuration to a working state. If it's not, here are is my working Outlook configuration. Recall that I am using Windows 10, with OutlookVersion 1911 (build 12228.20332) as part of Office 365. Note that I use IMAP and not POP. It Outlook, select the File menu In the Account Information screen, press the "Account Settings" button, then select "Server Settings" The IMAP Account Settings -- Incoming mail -- window appears: Now press the "Outgoing mail" link in this window. Now the IMAP settings for outgoing mail appears: Good Luck & Merry Christmas!3.3KViews1like0Comments
My Cox Emails (seven of them) Worked on Outlook Until last Week. What Happened?
Outlook has been playing pretty well with my Cox email addresses--until last week. i got the0x80072EE7 error forone address.Today, I got it for several of them. I have tried all the online fixes, and NOTHING WORKS. What changed? (I have found old posts about this from when Windows 10 was introduced, but they all say the issue was fixed.)1.1KViews0likes1CommentNot reviving emails from Microsoft Outlook
The company I work for sends emails from Microsoft outlook to various email address including cox emails. When sending emails to the cox emails our clients are not reviving the emails and there is no bounce back on the emails not being delivered. We have tried sending emails to our own personal cox emails to test whether it is on Microsofts part but our personal emails through cox are having no issue. Even replying to a received email from a cox account is not being received on the cox end. These emails are very important and time sensitive. How can we ensure that when we send emails from Microsoft outlook to cox emails that they will be delivered.1.2KViews0likes0Comments
Outlook / Cox Email Connection
Recently, every time Outlook does a send/receive of my email, it puts up a popup messagerequesting user name and password. Says it can't validate my information on the cox server. Even though this information is stored, and even when I check the box telling it to store the information, it continues to put up this annoying popup. I can log into webmail without issues and I can "repair" the account in outlook via the accounts and everything works fine (although outlook says Cox server has not encrypted connection, so it has to establish via unencrypted means)...I even get me test page sent to me. Then randomly, the messages begin to pop up again. Running windows 10 & Office 2013 on the same PC for several years now with no issues. This is irritating.953Views0likes1CommentOutlook unable to send emails
I am using Outlook 2013 on a Surface running Windows 10. The error message I get when testing send message is:Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). My Outlook email box is configured to use POP3 (port 110) and SMTP (port 25). My username and password are specified for both receiving and sending. When I use the same settings on my Sprint cell phone network, Outlook works just fine. I therefore assume this is a Cox configuration issue. If you need additional information, just ask, as I am in IT professional, and am willing to work with you to resolve this issue. Please advise.4.2KViews0likes6Comments
Your Mailbox Is Approaching Its Quota!!
I'm getting this message regularly. For some reason my folders in Outlook are synced to folders in Cox Mail. Whenever I intentionally save an email in an Outlook folder it saves it in Cox Mail. I do not want to delete these emails. They are important to me. I'm afraid if I delete emails from my Cox Mail folders they will also be deleted from my Outlook folders. How do I un-sync my Outlook from Cox Mail so I don't exceed my Cox Mail quota?2.1KViews0likes0Comments
Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David6.4KViews0likes10Comments
Email via Outlook and Droid Stopped Working
My username and password ARE CORRECT in OUTLOOK. However the Cox server will NOT dowload to my OUTLOOK account on my desk top. THis failure all started recently, nothing has changed on my end, password reset does NOT work nor apply. I can log directly into WEBMAIL on COx, but the COx server will don't download messages to OUTLOOK. WHat the heck ????? Forum: Internet Forum Posted: 19 Feb 2016 Post Subject: Email via Outlook and Droid Stopped Working Post author: Trebor My primary email addresses recently stopped working in Outlook and on my Droid phone. I have a few other Cox emails that continue working fine. All settings are exactly the same for each email. I've tried customer service, but all they do isreset my password and tell me that will fix it. Nothing is working. I can accessmy primary email through Cox Webmail with no problem, but Ineed access to it in Outlook and my phone. Is anyone else experiencing this?0Views0likes0Comments
My Cox Emails (seven of them) Worked on Outlook Until last Week. What Happened?
Outlook has been playing pretty well with my Cox email addresses--until last week. i got the0x80072EE7 error forone address.Today, I got it for several of them. I have tried all the online fixes, and NOTHING WORKS. What changed? (I have found old posts about this from when Windows 10 was introduced, but they all say the issue was fixed.)Not reviving emails from Microsoft Outlook
The company I work for sends emails from Microsoft outlook to various email address including cox emails. When sending emails to the cox emails our clients are not reviving the emails and there is no bounce back on the emails not being delivered. We have tried sending emails to our own personal cox emails to test whether it is on Microsofts part but our personal emails through cox are having no issue. Even replying to a received email from a cox account is not being received on the cox end. These emails are very important and time sensitive. How can we ensure that when we send emails from Microsoft outlook to cox emails that they will be delivered.
