No internet for 5 days or the connection goes in and out
No one seems to be able to assist. I have tried through the web and the app with resets. I went and bought and picked up new things including their modem, talked to 10 different agents who use the same troubleshooting and telling me to do the same steps I’ve already done. Telling me everything looks fine on their end. What’s funny but not funny about that is, I then received a text from them separately saying there’s an outage in my area. Next was: Cox: Thanks for signing up to receive outage text updates. We're working on it, and expect you to be reconnected by 05:01AM. We'll continue to send updates as they're available. Next was: Cox: The outage in your area is resolved. We'll continue to closely monitor our network. Please let us know if your services are working. Reply "YES" if your service is up and running. Reply "NO" or "Unsure" if you're still having an issue. I say no. Then:We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Then:Cox: Your reset was unsuccessful. Try unplugging the power & plugging it back in. This can take up to 10 min. Then:Cox: It's been 3 days since the outage in your area was resolved, and we're checking to make sure your service is still running smoothly. Reply "YES" if you can connect without issues. Reply "NO" or "Unsure" if you’re still having trouble. I say NO again. Then: We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Now I’m highly annoyed because all these days have passed. I decide to txt AGENT for the 10th and final time. Same troubleshooting steps I already told them I’m tired of doing. Cox: Verify the Coax Cable is Connected into the Cable Port on the Box. Verify Coax Cable is connected to the wall outlet. Ensure all connections between the wall and the equipment are not loose or damaged. Me:I’ve reset, unplugged, plugged back, reset again, unscrewed cords, screwed them back in.It can’t be the modem, router, coax cords, Ethernet cords, power cords, nothing. I got all new stuff yesterday and a new modem from cox 3 days ago.My WiFi worked for 45 minutes today and then gone.I’ve troubleshoot everything, check cords, got a new modem, new router, etc.I’ve been without internet for 5 days.I’ve talked to ten agents.Then I was told there’s an outage in my area AFTER being told there wasn’t Then I’m told-Thank you so much for this confirmation, there are no outages reported in your area at this moment, in this case please allow me to reboot your device in order to clean up your line for any cache or excess of data and check the status of your modem, if the steps we follow don't fix the issue we will schedule a tech visit. 😑 did it, still nope. Next was:Thank you so much for following these steps with me today. I know how important it is for you to get everything working again, it seems like a tech visit needs to be done in order to sort this out for you, the visit would have a $75 potential charge (if the cause of the issue is Cox's responsibility charge won't be applied) I’m like at this point, y’all should’ve came out to the residents affected that are still having troubles because why would they lie 😑😑😑 Anybody else encounter this mess?
TV/cable freezes when watching channels
With most channels, daily my television screen will freeze during scheduled TV shows/movies/live tv and won't fix itself. The screen and sound are like stuck. To fix temporarily, I will unplug the contour box. It will fix it for a few hours at the most and then it will freeze again. It doesn't matter what channel I'm on. Anybody else have this problem?
Cox get your Sh*t together! Horrible service!
Omg cox what is your problem? Since we started getting your service again it’s nothing but problem after problem! Do you guys just enjoy charging people ridiculous amounts of money for ** service? I just don’t understand Why there r problems after problems! I never had any issues with direct tv when we had their service but we switch to cox and it’s nothing but problems! Right now I can’t even watch any channel without the sound going out every thirty seconds and the tv keeps pausing and I’ll miss a whole bunch of important words in the show to fully know what’s going on and if I don’t rewind for a second then the sound never comes back on at all but the show will be going as if I muted the tv but I didn’t and the only way to get the sound back on is to either rewind for a second or change the channel and then go back to the channel I was watching! I’m getting so frustrated cuz I was really into a show earlier and the tv keeps pausing and the sound would go out and if I would try to rewind so I could watch the stuff I missed or didn’t hear it wouldn’t rewind, it would look like it’s rewinding but when I hit play it would go to live tv and no matter how many times I would try to rewind it so I could watch what I missed due to the horrible service and it pausing every ten seconds along with the sound going out it would never rewind and only take me to live tv which pissed me off more than anything cuz I needed to see and hear the part it messed up on! And the reason I was able to see enough to even get into the show was cuz when I went to a new channel it would be ok for about five minutes or only have one or two little pauses in the first ten minutes of the new channel giving me time to really get into the show! And the reason I even had to change the channel was cuz of how bad it was on the channel I first started watching so I reboot my box and changed the channel hoping maybe it was just that channel and just as I’m really into the new show the same ** would happen and it would have pauses every thirty seconds along with the sound going out! Ugh it’s making me so mad I don’t even want to watch tv even though I pay for service so I can watch tv whenever And so I have entertainment but no u guys can’t give me good service which is absolutely ridiculous! And before this I went three months In a row with bad service and other problems cuz u guys don’t know how to fix the problems and make ur customers go months and months with bad service while u take ur sweet time to fix the service All while still charging ur customers! So when r u guys gonna get ur head out of ur a** and get ur sh** together? Seriously?
Been having horrible packet loss, low speeds, and high latency
For the last what feels like 6 months, I've been getting worse and worse performance from my internet, with no end in sight. I often online game, and with the network stats that I get, its been getting less and less playable. I had a tech come out to see and they fixed one of my cables, but it didn't seem to fix anything. I was wondering if anyone could look at my logs and my modem stats to maybe give me a starting point to what could be the problem. Thanks in advance to anyone that might could help. My starting freq. is405000000. And I'm using a CM1000. ApplyCancel Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 849000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 12 849000000 Hz 4.8 dBmV 40.6 dB 68062417 0 0 2 Locked QAM256 1 783000000 Hz 3.9 dBmV 40.4 dB 89915226 0 0 3 Locked QAM256 2 789000000 Hz 4.0 dBmV 40.5 dB 89918531 0 0 4 Locked QAM256 3 795000000 Hz 3.7 dBmV 40.4 dB 89922348 0 0 5 Locked QAM256 4 801000000 Hz 4.0 dBmV 40.4 dB 89926080 0 0 6 Locked QAM256 9 831000000 Hz 4.5 dBmV 40.6 dB 89929701 0 0 7 Locked QAM256 10 837000000 Hz 4.7 dBmV 40.6 dB 89933515 0 0 8 Locked QAM256 11 843000000 Hz 4.6 dBmV 40.6 dB 89937132 0 0 9 Locked QAM256 41 405000000 Hz 3.9 dBmV 40.8 dB 67234001 0 0 10 Locked QAM256 17 879000000 Hz 5.4 dBmV 40.5 dB 89944411 0 0 11 Locked QAM256 18 885000000 Hz 5.6 dBmV 40.5 dB 89948472 0 0 12 Locked QAM256 19 891000000 Hz 5.6 dBmV 40.5 dB 89952238 0 0 13 Locked QAM256 20 897000000 Hz 5.8 dBmV 40.5 dB 89955493 0 0 14 Locked QAM256 21 903000000 Hz 5.8 dBmV 40.5 dB 89958669 452 208 15 Locked QAM256 22 909000000 Hz 5.6 dBmV 40.5 dB 89963211 0 0 16 Locked QAM256 25 927000000 Hz 3.5 dBmV 40.1 dB 89966356 473 156 17 Locked QAM256 26 933000000 Hz 2.2 dBmV 39.8 dB 89970231 0 0 18 Locked QAM256 27 939000000 Hz 3.2 dBmV 40.1 dB 89974303 0 0 19 Locked QAM256 28 945000000 Hz 4.4 dBmV 40.4 dB 89977845 0 0 20 Locked QAM256 29 951000000 Hz 5.2 dBmV 40.8 dB 89981626 0 0 21 Locked QAM256 30 957000000 Hz 4.9 dBmV 40.7 dB 89985268 0 0 22 Locked QAM256 33 357000000 Hz 3.6 dBmV 40.6 dB 89989162 0 0 23 Locked QAM256 34 363000000 Hz 3.5 dBmV 40.8 dB 89992954 0 0 24 Locked QAM256 35 369000000 Hz 3.6 dBmV 40.8 dB 89996247 0 0 25 Locked QAM256 36 375000000 Hz 3.5 dBmV 40.7 dB 90000331 0 0 26 Locked QAM256 37 381000000 Hz 3.6 dBmV 40.8 dB 90003895 0 0 27 Locked QAM256 38 387000000 Hz 3.5 dBmV 40.6 dB 90007726 0 0 28 Locked QAM256 42 411000000 Hz 3.9 dBmV 40.8 dB 90011488 0 0 29 Locked QAM256 43 417000000 Hz 3.9 dBmV 40.7 dB 90015408 0 0 30 Locked QAM256 44 423000000 Hz 3.9 dBmV 40.7 dB 90018264 0 0 31 Locked QAM256 45 429000000 Hz 3.9 dBmV 40.7 dB 90020237 0 0 32 Locked QAM256 46 435000000 Hz 4.0 dBmV 40.7 dB 90020121 0 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 17700000 Hz 38.5 dBmV 2 Locked ATDMA 2 24100000 Hz 38.0 dBmV 3 Locked ATDMA 3 30500000 Hz 39.0 dBmV 4 Locked ATDMA 4 36900000 Hz 39.5 dBmV 5 Locked ATDMA 6 12900000 Hz 38.3 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 3 159 300000000 Hz 7.6 dBmV 41.8 dB 1108 ~ 2987 105783337 49080316 0 2 Not Locked 0 0 0 Hz -36.2 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Time Priority Description 2020-06-08, 12:41:47 Warning (5) Dynamic Range Window violation 2020-06-08, 12:41:47 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-06-08, 12:41:40 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-06-08, 12:29:24 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 3.;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-06-08, 12:29:19 Notice (6) TLV-11 - unrecognized OID;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-06-08, 12:29:19 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-05-23, 09:01:33 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-05-21, 05:00:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-05-19, 20:14:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:39:56 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:39:56 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:39:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:39:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:16:05 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:15:49 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:15:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:15:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:14:49 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:14:10 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:14:09 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:42 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:11 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:13:10 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:51 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:50 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:37 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:33 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:12:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-23, 00:11:49 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1; 2020-04-20, 19:17:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;