Cox Contour TV Fix for Can't watch channel - Message "Connect to in-home Wifi to watch: Why?"
Disconnect the VPN !!! While using Cox Contour TV from your laptop or desktop computer (maybe from your Smart TV too) The "Watch" button is faded, and does not function after you Left Click on it; the problem is the VPN! You must DISCONNECT the VPN. Below are examples of what you will see after after you click on the blue colored 'Why? below 1) Connect to in-home WiFi to watch.Why? 2) Due to licensing agreements, some content can only be viewed on your home WiFi. Please connect to your home WiFi network 3) Due to licensing agreements, some content can only be viewed on your home WiFi. Browse TV Go Channels VAPP-001011.6KViews0likes0Comments
Terrible Latency/Ping, WinMTR results.
So, I have dealt with this for more than a year now, and even after moving out, I somehow managed to find a place with worst internet connection. Guy over the phone as I am sure technician will ignore my personal WinMTR results, and just use their ping test that will show it's all perfect, then I will be charged $100 for the technician showing up to tell me what the support agent told me. Anywho, below are my terrible test results when playing Overwatch. I haven't played a game, or streamed a show in two months because I either rubber band, jitter, or disconnect, or my quality changes every two seconds on my chromecast. I am not sure what to do. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 346 | 346 | 0 | 0 | 6 | 1 | | 10.134.92.1 - 2 | 324 | 318 | 6 | 39 | 212 | 18 | | 100.120.108.54 - 2 | 324 | 318 | 9 | 40 | 218 | 19 | | 100.120.108.0 - 2 | 324 | 318 | 8 | 41 | 218 | 19 | | langbprj01-ae1.rd.la.cox.net - 3 | 320 | 313 | 11 | 44 | 200 | 22 | | 68.105.30.130 - 2 | 324 | 318 | 12 | 46 | 207 | 23 | | ae1-br01-eqla1.as57976.net - 2 | 324 | 318 | 17 | 199 | 895 | 118 | | 137.221.68.77 - 2 | 324 | 318 | 11 | 44 | 213 | 23 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider588Views0likes0Comments
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!1KViews3likes1Comment
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly1.9KViews0likes2CommentsWORSE CHAT SUPPORT EVER
Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible. I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot" The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children.Solved3.6KViews0likes6CommentsUpload Speeds drop in the Evening.
Been having some issues as of late. in the evening the upload speeds drop considerably. to the point where my sons can not game online on their ps4. bought a new modem and new router thinking it would solve the issue. then we upgraded to the ultimate package at 300/30. sometime around 7pm every night the upload speeds drop and come back around 10pm or so. all other times speeds seem to be fine. what could it be? have had a tech out and he changed all ends on the cables and signal tests were good at that point. issue still hasn't been resolved. requency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 825000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 825000000 Hz 2.7 dBmV 38.0 dB 0 0 2 Locked QAM256 1 813000000 Hz 2.4 dBmV 37.8 dB 3 0 3 Locked QAM256 2 819000000 Hz 2.5 dBmV 37.9 dB 1 0 4 Locked QAM256 4 831000000 Hz 3.0 dBmV 38.1 dB 2 0 5 Locked QAM256 5 837000000 Hz 3.3 dBmV 38.1 dB 4 0 6 Locked QAM256 6 843000000 Hz 3.8 dBmV 38.2 dB 1 0 7 Locked QAM256 7 849000000 Hz 4.1 dBmV 38.3 dB 3 0 8 Locked QAM256 8 855000000 Hz 4.4 dBmV 38.2 dB 4 0 9 Locked QAM256 9 861000000 Hz 4.7 dBmV 38.3 dB 4 0 10 Locked QAM256 10 867000000 Hz 4.9 dBmV 38.2 dB 3 0 11 Locked QAM256 11 873000000 Hz 5.0 dBmV 38.2 dB 1 0 12 Locked QAM256 12 879000000 Hz 5.2 dBmV 38.3 dB 2 0 13 Locked QAM256 13 885000000 Hz 5.2 dBmV 38.2 dB 3 0 14 Locked QAM256 14 891000000 Hz 5.0 dBmV 38.0 dB 5 0 15 Locked QAM256 15 897000000 Hz 4.8 dBmV 37.8 dB 7 0 16 Locked QAM256 16 903000000 Hz 4.7 dBmV 37.6 dB 6 0 17 Locked QAM256 17 909000000 Hz 4.5 dBmV 38.3 dB 0 0 18 Locked QAM256 18 915000000 Hz 4.4 dBmV 38.2 dB 0 0 19 Locked QAM256 19 921000000 Hz 4.1 dBmV 37.9 dB 0 0 20 Locked QAM256 20 927000000 Hz 4.0 dBmV 37.7 dB 0 0 21 Locked QAM256 21 933000000 Hz 3.7 dBmV 37.5 dB 0 0 22 Locked QAM256 22 939000000 Hz 3.4 dBmV 37.3 dB 0 0 23 Locked QAM256 23 945000000 Hz 3.2 dBmV 37.1 dB 0 0 24 Locked QAM256 24 951000000 Hz 3.0 dBmV 37.0 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 42.0 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 41.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 44.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 44.0 dBmV17KViews0likes62Comments
PAYMENTS
I have to say, Cox was not my first choice as a service provider; I had a few minor issues with the company right away but didn't think it was a big deal. However moving forward, I my experienced has changed and has been a little more than upsetting. I have had several issues when trying to make payments! I don't know if there is something wrong with their IT department or Accounting department or both! Several times now, whenever I try to make a payment, I go through all the steps and everything is fine up until the last step which is to confirm the payment. I've had the following three issues: There are technical issues with the page. This one has happened less frequently than the following two but it happens a little too often. I log in and can't even attempt to make a payment because the page is unavailable. The"confirm" button does not work; I click away and nothing happens. No matter how many timesI try it or how many different ways (reloading, differentbrowser, different computer), the button does notwork!Finally frustrated, I leave the page and decide to attempt again the following day but same issues arise. I am able to make a payment, I confirm it, and receive a confirmation number then I receive a phone call that my payment is late! This is incredibly frustrating! I check my bank statement and thankfully, no payment has been processed meaning that they are not attempting to double charge. I know that it is not a problem with my bank since I have not ever had any other issues with any other company. All three issues described above are incredibly frustrating and time consuming. I am aware thatthere are different methods of payment but I work in Corporate for a bank, 45+ hours a week, I do not have time to be making phone calls or mailing checks! The last time I called to make a complaint about this, it was notevenaddressed by the person on the phone so Icancelled my service and it seemed like they very carelessly did so. Unfortunately Verizon Fios does not provide service in my area so I had to reinstall Cox. I was told that I would not be charged for restarting everything but in reviewing my next bill, found I had in fact been charged. These issues are getting to be ridiculous, time consuming, and very frustrating. I took the time to write this in hopes that people view and respond and hopefully COX will take this issue more seriously or I can just as easily take the time to look for abetter internet provider. Thanks, A4.7KViews0likes2Comments
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
