Unresolved Internet Issues
Alright so so here is the story. About a month ago I started having internet issues. My modem would lose connection and begin to reset . To fix this I would need to unplug it and plug it back in. After about a week I called tech support. The lady on the other end told me to replace my modem and I did. The issue was still present so I called them back and the lady looked at my modem and saw that it was resetting like crazy. She had me plug my computer in directly to the modem instead of my router and she still saw the same disconnects. She redirected me to level 2 support and they scheduled a technician.The tech came on 10/10, replaced a splitter that was replaced less than a year ago, and added an amplifier. For the rest of the day the internet was fine. The next morning I woke up to see that the modem was resetting. I called tech support again and they said a tech would be sent on 10/13. He came and brought a device to measure the signal strength I'm presuming. He said that he would bypass the splitter outside the bedroom door. So he drilled a hole directly in my room and ran a new cable to the modem. The setup is now this: From the box outside the apartment complex 3 cables come out one for us,one for a neighbor, and one for another neighbor. The cable going to our home is then split 3 ways: living room tv, cable to a 2 way splitter for tvs in 2 bedrooms, and the modem(he also added an arcom filter). It's been a little better but just today I disconnected about 3 times in a span of less than an hour. I have become irritated because I was charged $60(on top of the usual bill) and it did not resolve the problem. In 12+ years I have never had a problem this big with cox. I would like to stay with Cox however we have school work to do online and one of us has school entirely online. Cox is leaving me with less options and I'm considering moving to another provider. Here are the singal and logs as of today. The filter did bring down the downstream level to a better range.
Internet Issues
I recently got a modem upgrade to a Cisco DPQ3212, and I've been experiencing a slow internet connection since it got activated for about a month now. I'm not really sure what is the optimal level for the Downstream/Upstream Channels, but it looks off to me. With Splitter: With Splitter off:Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
