Daily internet connection Input/Forward drops
Hello Community. For the past few months I've been getting internet connection drops at random times. After tracking this for a while they seem to coincide with Firewall log messages like the following. Occasionally I'll also see a FW.WANATTACK drop listed in there. FW.IPv6 INPUT drop 1840 attempts 11/07/2024 11:01:21 PM Firewall Blocked FW.IPv6 FORWARD drop 415 attempts 11/07/2024 10:52:32 PM Firewall Blocked The internet drops can last just a few minutes and come back on its own. Or sometimes the drop lasts until I reboot the modem/router combo due to the influx of traffic seizing up the connection. I've been a Cox customer at this house for the past 6 years and this problem started just a few months ago. I've had several tech visits and they always tell me the signal is strong. They have tested at the junction box by my driveway, the Cox box on the outside of the house, and the wall plate port near the modem/router. And the connection typically is great up until it's not and actually getting a tech out at any given drop would be impossible. When the connection drops my phone displays "Connected without internet", my laptop connection displays "No internet, secured". I've seen this problem online across different cable company customers but haven't actually seen what the actual root cause was. This same trouble also appears to sometimes plague even Cox Customers with Cox modems/routers. Nothing has changed in my house regarding and the Cox house/street cabling is 6 years old. I have roughly 10 devices such as phones, laptop, Roku, Ring cams, gaming system, and a few internet of things type devices. I've even purchased a brand new Arris Surfboard cable modem/router combo G34, AX3000. I previously used a Netgear Nighthawk combo and replaced it thinking that was the problem but the trouble continues. Here is an Event Log of today: Does anyone have any insight into whether this is something on the Cox side regarding programming or physical line problems somewhere? I don't know where to turn next. One thing to note is the firewall logs always reflect IPv6 and DHCPv6. I've yet to try and disable the IPv6 firewall but I hear mixed things from people online. To my knowledge I don't even use IPv6. Any help would be much appreciated!
Internet speed high, but everything loads slow
Since the big “update” a few weeks ago, I’ve been having issues with internet cutting in and out and more importantly everything being slow as molasses when it does work. I’ve done multiple speeds tests and everything appears ok, but all my devices on Wi-Fi load insanely slow. Just opening and loading the cox Wi-Fi app takes 5-10 seconds. Websites on a PC can also take 5-10 seconds. Turning on the TV with an Amazon fire stick takes nearly 30 seconds to load the Home Screen. Trying to figure out what could be causing the slow usage while also showing 200mbps+. I saw some into about clearing DNS cache and also saw IPV6 could be an issue, but from what I have seen access it pretty minimal using the app. Any ideas would be appreciated! Thanks!Does COX ROBO scan service with high usage and remove DNS / internet service?
Seems Like COX is Robo scan all stream usage and disconnect you from internet, we may be able to prove this, also why does internet disconnect and connect without having them to come as there is nothing wrong with connection. Also i would think they are scanning all not essential and entertainment urls and if that is the case they are disconnecting so it might be some sort of pack order for usage. please comment on my theory if any one else seems to think in same line, . I think to make good case, CPUC may need hard evidence to see what COX Communications doing. may be there is more to it."Increased internet traffic" and "Network impacting event"
How would Cox react if I sent a note to their payment center stating that I had "Increased banking traffic" that created a "budget-impacting event", therefore making it impossible to pay my bill? Well, we all know, they'd turn OFF my service at a minimum. I wish I could "turn off" Cox by firing them, and choosing another broadband service, but there are no other choices where I live.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?
