Recent Discussions
the downstream at a crawl for days? #1Mbps?
this has been happening for days . the speed supposed to be 50mbps but its been at no more than 5mbps on and off for 6 days now .. been resetting the router but this has happened before with my FIRST router .. i took it back too the store they gave me this one didnt last long before this one went too. you people now rise my price and lower your service ? does that make sense ? i talked to a tech online last night. She said if it persist its the router AGAIN. Its NOT my cables i am directly connected to the outside with an RG6. if i dont get help ill go to the store tomorrow. i live in Gainesville FL ..
Frequent drops in connectivity today
I'm on a vpn from my home and am experiencing frequent drops and lots of lag in my wireless connection today. I used ping yahoo.com -t and it shows a time value up to 220ms on some pings when it is normally 52ms today. I looked at my router's log and see the following entries: Tue Oct 11 12:04:06 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Tue Oct 11 11:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Tue Oct 11 11:31:27 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Mon Oct 10 23:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Mon Oct 10 16:58:55 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Mon Oct 10 11:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Sat Oct 08 12:26:42 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Sat Oct 08 11:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Sat Oct 08 09:36:15 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Fri Oct 07 23:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Fri Oct 07 10:24:10 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Thu Oct 06 23:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Thu Oct 06 22:35:30 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Thu Oct 06 11:31:33 2016 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; Thu Oct 06 10:11:29 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>;CM-QOS=1.1;CM-VER=3.0; What can I do to resolve this? I saw elsewhere that a static IP can be set on my laptop but since I am VPNed into my work network I'm thinking this could foul up my ability authenticate...no idea..just a hunch.
Constant outages (starting at 8 AM)
I work from home, and I keep having outages that coincidentally start at 8 am and go until around 10-11 AM. Your customer service team tells me that each day, the issue will be resolved, yet it comes back again (3 times this week so far). Today they told me my issues would be resolved by 5 PM, which is coincidentally 1 hour after my scheduled work day ends. I'm ready to take my 200/month and go with a competitor (who could get me service for much cheaper). Do you not provide any uptime guarantee or higher priority service for your outages (for a business account who needs reliable internet)? I could get more reliable service from WIFI tethering on my cell phone at this point.
High Upstream Power levels
DVW326B Cable modem via Cox constant disconnects, at least 10-15 times daily, Cox Tech sub contractor has been out, I've replaced the Modem 4 times now with no results, Researching this issue I found information stating that 51-54 DbmV is quite high for an Upstream signal power level depending on what channel I'm looking at.. My modem is essentially screaming at the isp and eventually shutting down My downstream seems to be o.k. at -4.7 - -6.0 although it should be 0 Why hasn't Cox detected this in all the times they have looked into my modem connection or the tech when he came out I need this resolved immediately
Error with cable modem any help would be great SB6141
Jul 03 2016 18:51:04 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jul 03 2016 18:51:04 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jul 01 2016 18:49:00 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/59AE52DC/DEF001 modified;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 29 2016 18:24:01 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 28 2016 06:48:55 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/59AE52DC/DEF001 modified;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 22 2016 14:49:40 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 22 2016 14:22:46 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:46 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:46 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:20 4-Error U101.0 TCS Fail on all Upstream Channels;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:20 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:05 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:05 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:04 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:48:00 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0; Jun 21 2016 06:47:59 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=6c:ca:08:8b:82:f5;CMTS-MAC=00:1b:d5:fe:fa:8a;CM-QOS=1.1;CM-VER=3.0;
Slow internet , Large number of uncorrectable code words
This is what I seem to be coming home to each day , slow intermittent web browsing and download speeds, the modem log is full of partial service events , reset the modem each of the last few days and it starts to build up again pretty fast. any suggestions beyond the obvious level 1 tech support which I have already run through. Asus router AC87u Surfboard 6190 have tried eliminating the router same issues, do have an emta modem running the phone on a splitter alsoMy Cox Modem keeps going down/several times a day
My Cox modem kept going down/up many times a day, finally had a Cox representative come out on 3/11 and things worked great for 3 weeks and then it started again every day. Every time I talk or chat with a support person all they do is send a new reset which only lasts for a couple of hours. I am getting so frustrated and want to know if anyone else has some answers. I do have the Cox 3 in 1 modem/router which worked great for 2 years and now has been replaced with a new one and still the same problems. HELP. Thanks, Sandy N
Having outages that begin around 11:00pm EST?
During the week of 15 to 22 April, I got complete outages that begin somewhere between 11:00 and 11:30PM EST - always during this window. These outages can be intermittent or complete disconnects from one hour to several hours. Cox technical support claims that are no known outages in my area. I could explain everything I've done on my end (e.g., direct connect, new modem, tests, etc.), but the problem is definitely with Cox. Whatever maintenance or upgrades they are doing, they are not telling the Tech Support personnel at their tech support call center. So frustrating when they insinuate it's your (our / my) end and the time this occurs is always the same, which clearly points to Cox doing something. I've spent hours checking, grooming, replacing my whole network. So at this point I feel insulted. They suggested a tech visit, so I said OK just to prove it's not my end. Their window; 8:00 to 10:00am. I got a call at 9:45am saying the tech was running late and should be there before 10:30am. At 10:45am I called Cox to cancel. They said they're sending another tech who should be here any moment. I still said I was canceling. At 10:50am, a tech showed up. I politely explained that I cancelled the appointment, and all I wanted anyway was to prove it wasn't my end. Additionally, there could be a charge for the visit. For a support visit that they picked the time for, with a tech showing up 50 minutes past their 2-hour window, and that they would possibly charge me for this visit, I feel insulted a second time.Netgear C6300BD constant reboot
I have done so much research on the net trying to track down the cause of this issue. It was happening with multiple modems...the most recent of which is the Netgear C6300BD, which is what I have and the only one that they would give me that could handle AC protocol adapters.. they said. Still, I get dropped multiple times an hour when my cable modem reboots itself. I have had NUMEROUS technicians out to my house to fix this... and one guy fixed things for awhile, but now it's starting again. He said it had something to do with another guy down the street and that his line was piggybacking off of mine... not as in he was stealing it.. but that there was a problem with the lines and that a new line would have to be put in. Does this make sense to anyone? This is what my logs look like and as a work from home web developer, the CONSTANT dropping not only makes doing my job impossible...and it happens like every 5 minutes it seems.. is putting my job in jeopardy. I am in conference calls with shared screen meetings and will get dropped 3 times in the same meeting. This is a big fat no go. Time Priority Description 2016-04-02, 01:11:14.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-02, 01:10:31.0 Notice (6) TLV-11 - unrecognized OID; 2016-04-02, 01:10:31.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 23:05:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 23:05:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 21:36:49.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 21:36:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 21:16:52.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 21:16:09.0 Critical (3) TLV-11 - Illegal Set operation failed 2016-04-01, 20:56:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:56:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 20:36:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:36:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 20:16:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:16:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:56:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 2016-04-01, 19:56:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:36:49.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 19:36:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:16:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 19:16:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 18:56:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 18:56:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 18:36:47.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 18:36:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 17:49:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out; Time Not Established Critical (3) No Ranging Response received - T3 time-out; I need to know what to say to a tech or Cox or someone when I call to get someone to come fix this once and for all. I don't even have cable tv... and I pay over $100 a month to Cox. I'd give my right arm to go back to FIOS that I had in Oregon. It's to the point where I'm ready to move back there. I don't know what else to do though about this constant ongoing issue with Cox that doesn't seem to have any hope of being resolved. Anyone?Cox Has got to be bent
For over 6 months I've been trying to get my internet fixed .Called in numerous times about it dropping connection. I replaced every cable in the house replaced the splitters. Even ordered a new modem. Called in to see if a tech could come out and check the drop to the house.One never showed up . But yet these turds want to charge me full price every month for 1/ 20th of the service. I don't think so . Do you think if I sold a half assed product I could make someone pay for it .NO WAY. I do not understand why it is so hard to do something as simple as fix an internet connection . And no I'm not paying another red cent until it's fixed. Do not call me again unless it's to tell me it's fixed . nuff said
