Recent Discussions
Current customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage. Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization. I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied. I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line. Can someone let me know what are my options, if any?
Constant Price Increase
Cox's idea of "customer service" is a complete joke. I've had Cox for probably the last 5+ years while in the Norfolk, VA area. That excludes a 6 month stay in Northern Virginia, where they have more internet options. Over the years I have had to call Cox every 6 months for a new "promotion". They can't ever just offer a change or downgrade of service online. That is the first issue. You want people to have to call and stay on the phone for over 30 minutes at least twice a year. On top of that, there is never any warning that your bill is going to increase drastically in the next month. One day you open your bill and it's just $20-$50 dollars more than it has been for the last several months! So, okay, it's that time of year to go make an annoying, drawn out, sales-y phone call again. I always try to downgrade or remove my services when this happens, but then suddenly, oh the price for internet alone is more than if you bundle the service with something else... Really, that's funny, because I look at my bill and it says $69.99 internet + $30 TV - $20 for bundle. Ok, so $80 for both. But now that I don't want TV, the internet is no longer $69.99, but $79.99. Meanwhile, my boyfriend pays $84 for internet and gets 50 more mbps. Then my co-workers bundle package says $53.99 for my same internet level. What the f*** is this s***!?!? This is just complete B.S. I would leave if I could, but Cox has a complete monoploy in this area. If I left, I would have to get dial up because Fios is not offered in my area. This has happened so many times, I've gone from $40 to $50 to $55 to $60 to $70 and now finally $80 for internet. WTF?! I hate Cox with a passion and so does everyone in this area that I speak to, but we have no choice. Stop screwing everyone over and learn something about customer service.
Email improvement
The new email needs improved, when on the main menu and I have am reading an email, once read if I click delete, it sends me back to the main inbox. I don't want to click again to open the next email, set this program up so that upon deletion, it rolls to the next message in the box. At least give me the option in settings, something to make it quicker and more user friendly. Thanks,
Phone Tools Unavailable
I have never been able to access phone tools online. Since day 1 of getting cox service. I have called multiple times, chatted multiple times, have a service request # etc and even today talked to someone at 2nd tier but sitll no resolution. My incoming calls are going to a voicemail that I never set up - I never wanted and now some of my incoming calls are being blocked. I keep getting the run around. Now they tell me that its a software upgrade that has been in progress for months and won't be resolved until sometine in July and I just have to deal with it. What a piece of ** this service is. - By the way they told me access phone tools to figure out how to access voice mail - duh! If I could access phone tools i wouldn't have a problem! I didn't wnat their voice mail and don't want to block my incoming phone calls especially from my kids - my kids couldnt even call their dad on fathers day - calls were blocked. This is so ridiculous. Does anyone know corporate # that I can call to get help. By the way I urchased the highest internet with the premier contour everywhere service and I get horrible service and all i get is that they don't have extenders in stock - 6 months later.
Telephone Call Duration
For about 2.5 years on the monthly statement and through telephone tools online there has been no indication of telephone call duration. Cox must be the only "telecommunications provider" in the world that doesn't provide this information. Those of us who are consultants bill for telephone call duration. Without time, the telephone bill and online tool is pretty useless. 1 year ago I called every month for a year and spoke with supervisor after supervisor who assured me they were working on this. Yet, here it is still not provided. I see other posts requesting this. Why should customers have to repeatedly request a basic service such as telephone call duration? Please let us know if/when this will ever be resolved. Thank you.problems
I would like to know why I am charged so much. since the whole digital thing happened I have lost at half of the channels I had when I began services with you. the mini box gets maybe 20 channels now. I havew had three modems changes out, a tech out to my home tice, and was with out internet for two weeks(half your billing period) and had to pay full amount on the bill anyways. I would like to have money taken off my bill for such problems and fix issue with the cable boxes and channels.
Call Log
I requested a call log at my local Cox retail store on 2/4/16. What is the status? I was told that somebody would contact me within 7-10 business days. Please be aware that this request is related to the fiasco I encountered with many Cox technicians and support individuals regarding the fact that Call History didn't work prior to January 21.
How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.
