XRE-03095
I have tried everything to resolve this matter from getting a new box to unplugging everything and replug, and everything back in to make sure the connections were good and nothing takes away this code. Cox tells me that I need to have a technician come out which will cost me $75 which I refuse to pay, after reading this for him and seeing I'm not the only person that is getting this error message. I know that this cannot be something to do with my equipment or the way that it is installed so I'm really not too sure what having a technician coming to my home to try to fix it will accomplish the error code clearly clearly states that this is a problem on our end yet when I called to talk to technical support they act as if they have no idea what that code means after 10 different resets. Still nothing is working I tried to flip to different channels, and I continue to get this code on channels, such as the ID channel MTV all of the channels that I pay for in my package this is unacceptable customer support when you tell someone that they have to pay to fix their problem. Has anyone had any luck getting this resolved? I am at my wits end.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?
Consistent Packet loss (25% or more) for six months, extremely disappointed
I am not one to complain but I feel I must make this post for other cox users experiencing the same frustration. For six months straight I cannot stream video *upload or play games consistently on a gigabit ethernet connection. I have replaced all my equipment (modem, router, switches, cable runs) and had 6 different techs to investigate the issue and I still experience this problem every day and it only gets worse. I was recently told it was an issue with the Node and that it was a known issue that has been reported multiple times. I have been told to wait for them to fix it and I feel like there is nothing I can do anymore. Every time I call retention to get my bill reduced for the issue I am met with denial and impatience. All I want to do is simply pay for a good internet connection but since COX has a monopoly in my area have no choice but to be at their whim. All but one tech that has came out has shown any sort of care for my issue while the rest have said they would escalate my issue for me to find out no notes were left on my account and I have to start the process over again and again. COX is hands down the worst internet provider I have ever been a customer of and I really use to love this company which at the point is just embarrassing to even say. The service up to this point is unacceptable and goes to show what happens when you do not need to compete for customers. I will be filing an FCC report and at this point if the problem is not resolved this month I will be using a cellular router with a data plan because that unfortunately looks like it will be the better option at this point. For any cox techs that reply to help me I already have open tickets regarding this case.
Data usage and rollover. Customer loyalty!
If we are paying for 1TB of data and only use 850GB then why doesn't COX offer rollover? Should we get a discount for not using all of our data? It's an item we purchase and then lose it if we don't use it. COX has overall great service and pricing compared to the other options in North County but still there is a lot of room for improvement especially with customers that have been faithful to your company, return the favor for your salaries.