Recent Discussions
Why is the data cap the same from essential to ultimate?
Recently policy changes have made it where Cox is now charging customers for going over the data caps. With the change to this policy, Cox has not adjusted any of the packages' data caps. No rollover, no increases for more expensive packages, no changes whatsoever. This is concerning because users who have premier or ultimate could easily use their entire data cap in 2 days with the speeds they have. Simple things like downloading a hard drive restore from cloud backups following a crash could easily cap a residential user's speeds. Can someone explain why Cox would make this policy change without acknowledging a need to make adjustments to these caps? I'm almost always under the cap but I'm one hard drive crash away from being 200-500gb over which would translate to 40-100$ in charges. This doesn't seem fair.
Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, DavidInternet
I have noticed that my internet has been slower than normal lately, and when I log into my account online it has a message stating that my service is interrupted. I have reset my modem many times and called in for service, which they performed a reset but said that although it may say interrupted online, it definitely was working. I am wondering if there are any other steps that can be done to check my service?
Extremely slow downloads on Valve's Steam Service
Hello, I'm trying to determine how I can have speeds like this: But download from Valve's Steam like this: This has been going on for the better part of 2 years now. The only reason I haven't asked a question earlier is I do most of my gaming on consoles. But on occasion I'd like to play my PC games as well. However, it becomes a detriment when downloads are constantly lower than they have been in the past (I was easily getting above 30 Megabytes, not Megabits, in the past from Steam). Here are my stats from my cable modem: I'm at a loss for what could be causing these consistently slow speeds with Steam, while allowing EVERYTHING else that uses my Internet connection to run at the expected rate. TL;DR -- Steam is slow, but used to be fast. I'd like it to be fast again please. Any help appreciated. Thanks.
New SB8200 - improper provisioning
I just purchased and installed a new Arris SB8200 for use at my home to replace an aging SB6120. I followed the installation instructions and I called cox customer service to register the new modem via it's SN and MAC address. The modem is connected and I'm able to connect to the internet. But here's the problem... My download speeds are horrendously slow now. Immediately before I disconnected the SB6120, I ran a speed test and I was getting in excess of my current plan speeds. ~60Mbps down and about 7-8Mbps up. Now, the same test yields around 10Mbps or less down and, at times, really high upload speeds around 20-30 Mbps. I have checked all of the signal levels reported by the modem webpage and they all appear nominal. It also appears that all 32 download channels have been bonded and 4 upload channels are bonded (see bottom). Here's a current speed test report from the cox website. as you can see horrendously slow on the download side which is less than 10% of what I should be receiving. Test Results Download Upload 4 Mbps 6 Mbps My Internet Plan COX INTERNET PREFERRED Download Upload 50 Mbps 5 Mbps Speed Test Results Device Type Latency desktop 31 ms IP Address Test Server So what gives? I know that many other cox users including those in Phoenix and elsewhere in AZ have reported that this modem works as advertised when provisioned. Has mine been provisioned improperly? I know from other users of the modem that the firmware version being pushed out by COX and other providers is at least one or more revisions older than the modem's current firmware revision which is: Software Version D31CM-PEREGRINE-1.0.0.2-GA-01-NOSH Why is my quality of service all of a sudden negatively impacted by upgrading my modem (which is something Cox want's you to do every few years) to the latest model which is officially supported by Cox? As a long time cox customer going back 17 years, this is not meeting my expectation of performance and service currently. :-( I am not connecting to the modem wirelessly, but through a wired Ethernet connection. I have tried connecting directly to my PC and through my router and the results are exactly the same. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 170 Locked QAM256 807000000 Hz 5.6 dBmV 39.8 dB 0 0 169 Locked QAM256 801000000 Hz 5.9 dBmV 40.0 dB 0 0 206 Locked QAM256 975000000 Hz 1.4 dBmV 37.2 dB 0 0 171 Locked QAM256 813000000 Hz 5.5 dBmV 39.8 dB 0 0 172 Locked QAM256 819000000 Hz 5.6 dBmV 39.8 dB 0 0 173 Locked QAM256 825000000 Hz 5.6 dBmV 39.7 dB 0 0 174 Locked QAM256 831000000 Hz 5.5 dBmV 39.6 dB 0 0 175 Locked QAM256 837000000 Hz 5.6 dBmV 39.7 dB 0 0 176 Locked QAM256 843000000 Hz 5.6 dBmV 39.7 dB 0 0 177 Locked QAM256 849000000 Hz 5.6 dBmV 39.5 dB 0 0 178 Locked QAM256 855000000 Hz 5.7 dBmV 39.5 dB 0 0 179 Locked QAM256 861000000 Hz 5.8 dBmV 39.5 dB 0 0 180 Locked QAM256 867000000 Hz 5.7 dBmV 39.5 dB 0 0 181 Locked QAM256 873000000 Hz 5.4 dBmV 39.3 dB 0 0 182 Locked QAM256 879000000 Hz 4.9 dBmV 39.1 dB 0 0 183 Locked QAM256 885000000 Hz 4.5 dBmV 38.8 dB 0 0 184 Locked QAM256 891000000 Hz 4.0 dBmV 38.5 dB 0 0 185 Locked QAM256 897000000 Hz 3.6 dBmV 38.4 dB 0 0 186 Locked QAM256 903000000 Hz 3.2 dBmV 38.1 dB 0 0 187 Locked QAM256 909000000 Hz 2.9 dBmV 38.0 dB 0 0 188 Locked QAM256 915000000 Hz 3.0 dBmV 37.9 dB 1 0 189 Locked QAM256 921000000 Hz 3.1 dBmV 37.9 dB 0 0 190 Locked QAM256 927000000 Hz 3.3 dBmV 38.0 dB 0 0 191 Locked QAM256 933000000 Hz 3.5 dBmV 38.0 dB 2 0 192 Locked QAM256 939000000 Hz 3.6 dBmV 38.0 dB 2 0 201 Locked QAM256 945000000 Hz 3.2 dBmV 37.9 dB 2 0 202 Locked QAM256 951000000 Hz 3.1 dBmV 37.9 dB 0 0 203 Locked QAM256 957000000 Hz 2.6 dBmV 37.5 dB 0 0 204 Locked QAM256 963000000 Hz 2.2 dBmV 37.4 dB 1 0 205 Locked QAM256 969000000 Hz 1.8 dBmV 37.4 dB 1 0 207 Locked QAM256 981000000 Hz 1.1 dBmV 37.1 dB 0 0 208 Locked QAM256 987000000 Hz 0.7 dBmV 37.0 dB 0 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 2 Locked SC-QAM 23300000 Hz 6400000 Hz 37.3 dBmV 2 1 Locked SC-QAM 18400000 Hz 3200000 Hz 36.9 dBmV 3 3 Locked SC-QAM 29800000 Hz 6400000 Hz 37.3 dBmV 4 4 Locked SC-QAM 36300000 Hz 6400000 Hz 38.8 dBmVNot happy at all
I have had Cox since I have moved out of my parent's home in 2005, Tried to move but came right back. Every time I have an issue I try to chat but am always sent to the loyalty department. Chat seems to be useless if all they do is give a number to call. And Loyalty really doesn't treat you like they truly care about how long you have been there. I was told when I got my contract last year that HBO would be free the life of my 24 months but this month I have been hit with the $15.99/mo. not only that I have called to cancel several time and was told different things about the cost to cancel. One minute I am told it is $10/mo (12 months remaining = $120) for the remaining months of the contract and then the loyalty dept tells me it will be well over $200 to cancel. I called in like I usually do to see about getting another promotion so my bill doesn't jump and was told there is nothing that could be done, so pretty much pay the $200 and something to cancel plus the bill I owe, or simply shut up and deal with what I am being charged. This was by the same agent in the loyalty dept. I repeatedly stated I do not need the phone or tv, but still no help. Now All I want is the internet and phone which I found with AT&T will only be $60/mo plus tax, but through Cox it will be close to $120/mo which doesn't save me jack when I am or was paying $45 per month for tv phone and internet. TV you are paying for all commercials, have to subscribe to watch any good movies even with HBO there is nothing. I am disgusted in the service. My internet is always slow and frustrates me so much I hate getting on my computer. AT&T service was far better and I had no problems. Now my bill is $190.18 including the HBO that was suppose to be free and I am being told that what I have is the cheapest! Loyalty customer service not for the customers and I remember now why I cancelled the first time.
