Packet Loss in the Evening (7PM-2AM)
I have been experiencing intermittent packet loss (particularlyat night) over the last few months with associated event log errors on my cable modem (MB8600). Screenshots are attached. PingPlotter capture over Ethernet: Update 2020-09-03 — Packet loss starts at ~19:00 EDT, or start of "internet rush hour", 19:00PM - 23:00PM.86KViews0likes5Comments
Cox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...Solved56KViews2likes53Comments
Internet Issues - Consistent Lost Packets North Phoenix, Arizona
Continuing my previous post that was closed: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21292/internet-issues---consistent-lost-packets-north-phoenix-arizona The same issue is still occurring. I now have months of data collected to support packet loss beyond my home, as well as an in-home Cox technician that confirmed the infrastructure beyond my home was the issue and that he was seeing packet loss at my tap while excluding my entire internal network. The call date was September 8, 2018 and packet loss beyond my home should be notated on my account in accordance with that call. Here are screenshots from a packet testing utility I've been using while hard wired to my modem and through a router - the same packet loss issues persisted with or without the router in between. Packet loss also persisted through different hardware and operating systems. This packet loss issue persisted through three separate/new routers, two separate, brand new DOCSIS 3.0 modems, a Cox supplied Panoramic modem/router combo as well as the current Motorola MB8600 DOCSIS 3.1 modem. The modem provisioning can be found in my account history. In the photo below, you can see lost packets using UDP (in the Ping Plotter application window, not a normal ICMP request that would normally be dropped due to low priority) and a normal ping in the command prompt window both displaying dropped packets at the same time using two separate types of communication: Here is a screenshot from my modem indicating the uptime (less than three weeks, modem is brand new) and the several hundred thousand of corrections needed on bands 2-21: I called Motorola to confirm my understanding of the "correction" column, and was immediately informed that the number of corrections based on the modem's status page is indicative of an issue with Cox's infrastructure beyond my home. My RG6 line runs direct from the tap at the outside of my home to my modem - no splitters or other devices in use, and was replaced about two months ago by a Cox technician. The RG11 line that runs from the closest Cox ingress point to the outside of my home was replaced as well, about two months ago. There is a problem with the Cox infrastructure in my area of Phoenix. I've been dealing with this problem for months, and have provided Cox with dozens of data sets like the ones linked in this post - yet no tangible corrective measures beyond replacing the lines running to my home have been taken. I currently have a complaint in with the FCC and FTC, and will continue documenting and communicating this information out until the issue of packet loss is identified and corrected.33KViews2likes66Comments
On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.32KViews0likes4Comments
Intermittent internet quality and upstream issues
Hello, I am trying this venue as a last resort to getting a substantial answer to my Cox Internet service challenges. Cox Internet Premiere (grandfathered) 150Mbps\10Mbps Intermittently, internet quality drops from well above 150 Mbps/ 10Mbps to something far less. The primary issue I have is the diminished upstream and huge packet loss that occurs each time. At worst, the upstream drops to 0.9 Mbps and I get packet loss in the 10-30% range. Of course this happens most often after business hours, though not at regular times/days through the week, and never when the techs have shown up. For almost two years I experienced exceptional internet service. Beginning February 14th,the intermittent issues began to occur. Over time I have narrowed the issue down to a degradation of service from/through the Cox. I replaced the modem 3 times, including one of the new Cox Panoramic modems from a Cox store. I simplified my home network to one PC (ethernet), one game console (ethernet), one laptop (wireless), and one cell phone (wireless). Wired devices are plugged straight into the modem/router. Arris SBG7580-AC with latest firmware. 3 tech visits, with the last one checking all the way out to the pole. There iscurrently an escalated support ticket that has been unassigned for over two weeks. I've been told by 4 different Tier 2 folks that they escalated the ticket and that I would hear back from someone within 24-72 hours. I am currently in the 4th iteration of that... no one has contacted me back yet. I have spent at least 40+ hours of my time trying to troubleshoot and work with Cox support to resolve this. Oh, and I have worked for 20+ years managing small business networks, so I'm not one of those 'techs that are not worth their salt' as one T2 tried to insinuate to me. What is going on? Is this situation being addressed? Is there anything I can do to help resolve this?Solved27KViews0likes7Comments
Smart devices are not connecting to panoramic WiFi
It's been a month now since i upgraded to the gigablast plan and panoramic WiFi router. Ever since i did that most of my smart devices are failing to connect. Google nest thermostat, tuya smart bulbs, etekcity smart plugs. I tried to reset the bulbs and connect to the 2.4ghz network SSID but it tries for few minutes and fails. Nest support says the ping is very high (3000+),the so device shows offline. Have reset to factory defaults 5 times with help from their tech support but no luck. Just to test, i connected to my neighbor's WiFi (with his permission) and it worked immediately. After it worked, i switched the connection to my WiFi network and it went back to showing offline now. Speed test doesn't work as well (ookla) even through cox app. Only Google's works. Anyone else facing these issues? Any solution? P.S. All smart devices were working fine with my previous Netgear router. Stopped working only after panoramic WiFi router was setup.20KViews2likes30Comments
Upload Problems
Hi, So I've been having problems with my upload for awhile now. I have the Ultimate package which is 300 down 30 up, the problem is my upload is never consistent and this is a problem because I live stream. At first I never got anything above 2-3Mbps so I called cox and they sent a tech out and the tech said there was a lot of problems in the box on the street including a trap. He said he fixed the issues in the box andthat if I was still having problems to call them back out to run a new line from the outside of my house to the inside as the line that runs through the walls was old, he also told me the modem I was renting from Cox was known to have problems. So after he left my uploads were about the same but I wasn't getting the packet loss that I was getting before. I called Cox and scheduled a tech to come out and replace the line i also starting doing research on modems and found out about the Puma 6 problems so i ordered the Netgear CM600 which has the Broadcom chipset. Now here's where it's starts to get weird, after I set up the new modem and called Cox to activate it I ran some speed test and my results were awesome I was getting like 17-25Mbps on my upload, I was really happy and I thought the issue was fixed so I called up Cox to cancel the tech. About 2 hours later Inoticed I was starting to drop frames so I ran some upload test and my upload speed was dropping lower and lower after each test until it back down to 3-6Mbps so I rescheduledthe tech to come out but the following day when I woke up speeds were back up to 17-25 Mbps, then they dropped again. The tech came out replaced the lines and the speed went back up for about 5-6 hours but then they dropped again. I don't know what the problem but my brain is about to explode. I need to fix w/e is causing this, I cant stream with upload that's all over the place and never consistent. If anyone has any ideas or suggestions I would really appreciate it. I run all my speed test on Testmy.net and speedof.me and use the Twitch Bandwidth tool for connections quality. I'm also not wireless I'm hardwired.19KViews0likes1Comment
2.4 ghz signal is not detected by any device.
I have a Cox dual-band router (brand new), but only the 5 ghz (5G) signal is detectable. None of my devices detects the 2.4 ghz spectrum signal -- it does not show up in the list of available networks. I have two devices (a laptop and a Roku) that are not 5G compatible, so I need to use the 2.4 ghz signal with those. On the router, the lights flash for both. Rebooted both the router and the Roku multiple times, but that did not solve the problem. The representative on the Cox website "Chat" had no other ideas.15KViews0likes3CommentsRandom Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS14KViews2likes36Comments
Fluctuating Upload Speeds
Since about a month ago I've been having some terrible issues with my upload speed, here is what it's currently at right now: https://gyazo.com/8f25a6217a981c65a4cf9cfe61365105 My husband streams and has been unable to stay connected because the upload speed drops to literally zero and fluctuates up and down around 0MBs - 3MBs. I have called support, followed all of their instructions and had a technician out who replaced the old cable with a new one, no success. I contacted support via live chat, followed a number of their instructions, to no avail. Contacted live chat again only this time the tech was pushing to sell me faster speeds... I'm already on 150MBs Download 10MBs Upload (which doesn't work) and for some reason he thought upgrading would help and then he rudely ended the live chat session. I purchased a new modem, as I was told my existing modem may not be working correctly, not the case as the issue still persisted. I have removed my router and hardwired into my PC and checked the connection, it was still fluctuating badly. I hardwired into my husbands PC and checked the connection, it remained the same... fluctuating badly. With router connected, I checked connection on devices using WiFi, same issue. Here is whats happening during livestreaming: https://gyazo.com/ab18ea3ad62716424d105d87b8cf6bb2 It's impossible to stay connected. I explained this over and over again to every technician I spoke to, but it's as though they don't understand or like talking to a wall. they give the same instructions and after you're finished if the issue isn't fixed they tell you it's your equipment. How is it my equipment, if I have tested it all over and over again. The strange part of this is, this issue starts at around 12pm and continues on for the rest of the day/night, all morning from around 9am the connection is fine. I want some real help, not to be told to reset my modem or remove my router, I'm sick to death of hearing that. It isn't my modem or router that is the issue.13KViews0likes36Comments
