Low Upload speeds.
basically through exhaustive testing on multiplecomputers routers and switchs i still only receive 6-9mbps upload on testmy.net and real uploads to youtube google cloud and dropbox. My download speeds are fine, Called tier 2 support ans said its likely a issue with my sb6190 since all signal reading good and speedtest to cox and speedtest.net are fine and requested i try a new modem.5.4KViews0likes14Comments
90% + Packet Loss & Rubberbanding, Lag Spikes, connection losses to multiple game servers and streaming clients
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.0.1.1 - 0 | 600 | 600 | 0 | 18 | 334 | 0 | | 10.75.168.1 - 0 | 600 | 600 | 7 | 28 | 331 | 9 | | ip68-4-11-184.oc.oc.cox.net - 0 | 600 | 600 | 7 | 29 | 350 | 10 | | ip68-4-11-16.oc.oc.cox.net - 0 | 600 | 600 | 8 | 27 | 377 | 14 | | 68.1.1.61 - 0 | 600 | 600 | 10 | 33 | 373 | 10 | | xe-7-3-2.edge2.LosAngeles9.Level3.net - 0 | 600 | 600 | 10 | 34 | 360 | 13 | | 4.69.133.202 - 95 | 600 | 35 | 16343 | 20149 | 22510 | 17372 | | 192.205.37.145 - 0 | 600 | 600 | 13 | 44 | 374 | 18 | | cr1.la2ca.ip.att.net - 0 | 600 | 600 | 13 | 38 | 368 | 17 | | 12.122.90.33 - 0 | 600 | 600 | 12 | 33 | 316 | 13 | | No response from host - 100 | 600 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Here is a sample of a 20 minute test to a blizzard server while playing overwatch. 95% packet loss to the specific IP. Multiple calls to cox with no resolution. Not even an offer to change my route. I was told that the department in charge of fixing my issue is unreachable by me as a paying customer and as well as the employees of cox not being able to contact this so called department about my problem. Super frustrating that the phone representatives take us paying and knowledgeable customers as idiots and claim that there is nothing they can do to resolve an issue multiple people are having. This is a last chance effort on my part to see if someone is smart enough to help me with this issue as I have been a loyal customer for several years.5.3KViews0likes15Comments
Internet goes out every afternoon at the same time.
I see many people are having this same issue but since I actually signed up to reply, this forum will only let me report abuse (what's with that?) I am seeing several with the same router/gateway, all have been on about 1 to 2 years. Netgear CG 3000d. My Internet goes out every afternoon around 1:30 PM. I can almost set the clock by this but it has been slowly getting later each day (been happening for a couple of months now.) They keep wanting to send someone out but since they can only give me a two hour window of when the might show up, that isn't going to help much. It makes no difference if I go through the entire reboot sequence, it just comes back on by itself, usually about 20 minutes but it was an hour the few week it started happening. I tried turning the modem off, first for a couple of hours, then for a week when I was on a trip. Can anyone give me a good explanation of how/why my modem could be doing this? I have it plugged directly in to the wall, I will try another outlet but that doesn't make any sense either.4.7KViews0likes5CommentsConstant "DNS Server Probe Finished NO INTERNET"
For the last month or so, We constantly get dropped from service. Sometimes it'll happen multiple times in a row. Either kicked off of a site, or interrupted streaming from Netflix or kicked out of game sessions or downloads being interrupted. I have reset the modem and am going to get my router and devices onto another DNS server if necessary, but I'd like to see if there is anything wrong on the company's end. As I type this message, the connection has dropped AGAIN. This is truly the most agitating time I've had with the internet since the dial-up days. Please help3.6KViews0likes5Comments
Intermittent Daily Packet Loss and Connection Drops - 92673
Hello, I'm in Southern California, ZIP CODE 92673 and have been getting intermittent packet loss and connection drops on a daily basis. It usually happens in the late morning or early afternoon when I'm working from home and is proving to be very disruptive as I'm on wi-fi calling and the calls often drop during the middle of a conversation or I lose my Skype session. I suspect that node saturation might be a factor, but need someone to take a look. I have used continuous pings to isolate the issue and feel that the problem is occurring beyond my equipment. I'm hardwired from my laptop to my router which is connected directly to Cox'sCisco DPQ3212 DOCSIS 3.0 2-PORT Voice Modem. Attached are pictures of the power levels on the modem pings to different hops when everything is working fine. I'm now working to capturing examples of when the packet loss occurs so you can see where things are failing. Since I'm using PingPlotter Free, I only have 10 minutes of history, so I will attempt to catch this problem soon. So right now I have continuous pings to my router (192.168.1.1) the internal IP of the cable modem: (192.168.1.1), My External Public IP and the first private 10.X address that is a hop away from the cable modem. I assume this IP is on the node? TTL for the 10.X address is 254. While I wait to catch this packet loss, can you take a look at the attached power levels to see if my modem has adequate power levels and Signal to Noise Ratio's? Also, not sure if it helps, but when the packet loss/drops occur, the power levels on the downstream spike by at least +1dBmV. BTW, I replaced the Cisco cable modem a few weeks ago and nothing has improved. Phil3.5KViews0likes6Comments
Connection Issues
I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet. I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.3.3KViews0likes5Comments
Netgear AC1900 C6300BD Connectivity Issues
I have had an account with the following modem Netgear AC1900 C6300BD for over a year now. Never had any problems, i have mulitple devices connected via ethernet and via wifi. Nothing new has been added to my home network for some time. However, over the last few days, every time a device connects via wifi (for example my cell phone or PS4) the router resets. I have done a factory reset on the router and the problem continues to happen, i checked the router event logs and the following messages are posted: I have never had any problems before, and am opting to believe that the modem may have given out.2.6KViews0likes2CommentsInternet and voice problems
I have Cox triple play in Hampton Roads area. This is achieved via a Cisco DPQ3212 DOCSIS 3.0 2-PORT Voice Modem, with software revision "d3200-P10-5-c1000r5593-150324a-COX". Since I have installed the Cox service I keep having internet connection drop-outs, at random times. Initially I thought that it was my router, but replacing three of them didn't solve the issue. I have replaced the Cox modem and for a while seemed that helped, but now I have again problems. Even my phone conversations sometimes suffer. The only recurring thing that I can see is that on the 192.168.100.1 page, the "Upstream Channels" have Power levels of 0dBmV on two or three channles whan the internet is out. When I reboot the modem (unplug the cord and the internal battery), problem gets fixed and all the Upstream channels work (around 42dBmV). The downstream channels show around -9dBmV (+/-1dBmV). Any idea what can I do to fix this?2.4KViews0likes5Comments
Modem Self Reboots Throughout the Day
I just got a new modem (Neatgear C6300BD) one day ago for the same issue. The WiFi will cut out randomly throughout the day and take 15 seconds to reboot. The new modem was hopefully going to fix the issue, however the rebooting is still happening. This is the log: Time Priority Description 2016-12-23, 17:38:53.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 17:38:10.0 Notice (6) TLV-11 - unrecognized OID;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 16:05:40.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 15:46:17.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 09:56:36.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 09:28:29.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 09:18:30.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 08:56:01.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 08:36:24.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 06:57:36.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 05:49:07.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; 2016-12-23, 05:09:37.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:83:3e:20;CMTS-MAC=60:73:5c:72:93:9d;CM-QOS=1.1;CM-VER=3.0; A lot of them are T4's, which means nothing to me, but they are there. Can someone please help me resolve this? Spotty WiFi isn't what I pay for. Thanks!2KViews0likes2CommentsMy internet keeps going down for 5-10 intervals and ive had 5 techs out here.
So starting on 9/28/17 my internet started having interments drops in connection. Ive had 5 techs out here since then and theyve replaced all my lines my router 3x's and run several speed tests. None of them have been able to figure out the issue and they refuse to check the node for corrosion or anything like that. Ive asked 3 times now for someone to check the node and I keep getting the run around. I cant stream or play video games because everytime i try my internet will go down several times during the hour. I had one technician tell me it was because of the website i use to watch videogame streams, which is twitch.tv. At this point im really thnking about switching because im getting so sick and tired of all the run around ive been getting. Also i checked some levels and logs while it was happening and unfortunately i cant ever check it while its happening because my internet isnt working but this is the most i could find. 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:54 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:56 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 8:57 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000700 5 RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:08 84020200 5 Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:26 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 9:55 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 11:16 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0; 10/3/2017 23:51 73040100 6 TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;2KViews0likes5Comments
Low Upload speeds.
basically through exhaustive testing on multiplecomputers routers and switchs i still only receive 6-9mbps upload on testmy.net and real uploads to youtube google cloud and dropbox. My download speeds are fine, Called tier 2 support ans said its likely a issue with my sb6190 since all signal reading good and speedtest to cox and speedtest.net are fine and requested i try a new modem.
