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UserID-08's avatar
UserID-08
New Contributor

Netgear AC1900 C6300BD Connectivity Issues

I have had an account with the following modem Netgear AC1900 C6300BD for over a year now.

Never had any problems, i have mulitple devices connected via ethernet and via wifi. Nothing new has been added to my home network for some time.

However, over the last few days, every time a device connects via wifi (for example my cell phone or PS4) the router resets. I have done a factory reset on the router and the problem continues to happen, i checked the router event logs and the following messages are posted:

I have never had any problems before, and am opting to believe that the modem may have given out.

connection issues
connection issues disconnect
connection issues T3 errors Timeout

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  • Becky's avatar
    Becky
    Moderator
    Hi UserID-08,

    It's possible that there's an issue with your Netgear C6300BD, but given the symptoms that you've described, there could also be an issue outside your home. When a device connects to the WiFi and the Netgear resets, do all the lights on the front of the device go out, begin flashing, and then come back on? Are there any internal or external splitters on the coax line that connects to your Netgear? If so, bypass the splitter and connect the Netgear directly to the outlet and see if the disconnects continue.

    You said the Netgear resets itself when a device connects wirelessly. Does it also reset itself when a device (like the PS4) is connected to the Netgear with an ethernet cord?

  • PolarisX's avatar
    PolarisX
    New Contributor

    I had the same problem since the last update, here is what I did.

    Backup your settings, factory reset the unit, restart, restore your settings file, restart.

    Haven't had it happen since.