Cox is throttling connection speeds for specific services.
I pay for 300down service, and for the past month or so, it barely reaches over 100 Mbps, which is fine, everyone is home and eating up bandwidth, and 100 Mbps is more than enough for most things anyways; just hope it's not long term. I have been noticing though that specific things will literally kill the internet in the entire household, as if I can only do one thing at a time, or no one else can even do simple things like check their email. So I ran some tests. Keep in mind, in the last three months, I have used roughly half of my data cap each month, so I'm not a "power user" per se, and I haven't gotten an email from Cox complaining about my use. I ran speed tests about three times for each test and averaged it. I also ran the baseline (no usage in the entire household) after each test to make sure I was back to my "typical" speeds. In some cases I couldn't even run the tests, but maybe once, but here was my results (I'm not including upload as that speed was consistent through all my tests: No usage: 92 Mbps down on average Steam @8 Mbps: 65 Mbps down on average Steam @12Mbps: 39Mbps down on average Steam @16 Mbps: 52 Mbps down on average -This was the only successful result out of many attempts (six total attempts, all but one timing out), browsing the web at this time was EXTREMELY spotty. Steam was successfully downloading at the speed I set it to download at though. Steam @80 Mbps: No results -Steam fluctuatedbetween 40 and 80 Mbps (at one point hitting 98 Mbps briefly and going as low as 25 Mbps briefly), but the internet was completely useless for the whole household during this time. Since I average around 100 Mbps the last few weeks, I would probably expect this, since I was using up pretty much all of my bandwidth at this time. YouTube @720p: 92 Mbps down - YouTube was recommending this quality based on my connection YouTube @1080p: 86 Mbps down YouTube @1440p: 86 Mbps down -Video played without issue, but the internet was very spotty. This was the only successful attempt out of four attempts. YouTube @4k: No result -Results similar to Steam at 16 and 80 Mbps - internet was useless during this time, but the video played without issue. So, as a gamer, I use Steam a lot. What's nice is that while downloading a game, I can specify the speed and monitor it (I was downloading Horizon Zero Dawn). As you can see, simply using 8 Mbps had an average of an almost 30 Mbps drop in speed! Using Steam at 12 Mbps, almost a 60 Mbps drop in speed!. Using Steam at 16 Mbps, out of six attempts, all but one timed out and I got 52 Mbps, otherwise the internet was completely useless in the rest of the house hold. Using Steam at 80 Mbps (almost all my bandwidth) there was literally no access to anything on any device connected to the network. Here's the thing though, at 8, 12, 16, and 80 Mbps - Steam was downloading at these speeds without hiccup. So, at 16 Mbps, I was downloading a game at the full 16 Mbps, but the rest of the household was dead in the water and it would return to my baseline average when I pause the download. This tells me it's not a general issue of spotty or slow service. YouTube had similar results. YouTube was recommending 720p based on my connection, which uses very little bandwidth and the results here showed that. 1080p, while no major loss in speeds, YouTube was definitely not playing the video at 1080p, but it was close (and may have just been the video). YouTube at 1440p on the other hand, the video looked good, played without buffering, but I was only able to get one test out of multiple attempts, which did hit 86 Mbps, but the rest of the home was also dead in the water in terms of connection. YouTube at 4k, again, like Steam at 80 Mbps, it was playing the video fine, not buffering, but otherwise the internet was complete useless for the rest of the household. I ran a test with Netflix and had no issues. I assume this is because Netflix pay ISPs so they can get priority, so I assume this is why there isn't any throttling issues there. I did a second series of tests using a VPN. Using a VPN, my connection is encrypted, so Cox cannot see what service I specifically connecting to. Typically VPNs are going to be slower, but I pay for a good VPN service, so my speeds are pretty good with it. Dramatic differences. No usage: 89 Mbps down on average Steam @8 Mbps: 84 Mbps down on average Steam @12Mbps: 78 Mbps down on average Steam @16 Mbps: 77 Mbps down on average Steam @80 Mbps:22Mbps down on average YouTube @720p: 89 Mbps down on average YouTube @1080p: 87 Mbps down on average YouTube @1440p: 87 Mbps down on average - YouTube was recommending this quality based on my connection YouTube @4k:80 Mbps down The drops were marginal running Steam at 8, 12, and 16 Mbps and even running it at 80 Mbps, I was getting a constant and stable connection, and the rest of the household didn't come to a full stop. YouTube was recommending a 1440p quality automatically, not 720p and as you can see. Even with a 4k video, I was experiencing a marginal drop in download speed. My suspicions is that Cox is basically saying "If you want to use this high bandwidth service, you need to trade off the rest of your bandwidth" basically forcing you to only really do one thing at a time. This is an issue, with everyone home during COVID, for me to successfully work at home, I basically have to tell everyone to not use the internet, because if the wife decides to watch a YouTube video, it makes work difficult. I'm forced to use my VPN so Cox doesn't know where I'm connecting to and won't throttle my speeds. There was a series of news articles of a power user in my area that was being throttled back in June. I have contacted all of those journalists with this information. Trying to get a hold of Cox has been difficult since COVID and it appears they did away with the web chat (which is easier for me during working hours).
Repeated brief connection interruptions cause VPN to disconnect and reconnect repeatedly, losing work
Hi - I connect to work via VPN, we use a Cisco AnyConnect client, and repeatedly throughout the day I get brief connection drops, which causesthe VPN client to disconnect and automatically reconnect. The biggest problem this causes is loss of work. I do a lot of work on Workday, using backend applications that notice immediately when the VPN is interrupted, causing them toterminate and reset my connection to Workday. If I'm in the middle of something, which I often am, work in progress since the last save is lost. This is tremendously frustrating. Likewise, we use Teams and Zoom, and these connections are repeatedly briefly interrupted, which can mean missing critical parts of a meeting or conversation, and looking like I'm distracted or otherwise not paying attention. This too is a big problem. Can this be fixed, or do I have to change internet providers? I hear AT&T has fiber in my area, is that a better way to go? DA
Internet drops a few times a day still after multiple cox tech visits
Hi, I'm still getting drops a handful of times a day when using the internet, it's especially noticeable during streaming tv or playing games, and is kinda frustrating. I've had techs come out 3 times, they replaced the entire line from the pole through the house, there's no splitters (it's a direct connection, with a brand new line), and the last tech even said he installed a media over coax filter to help keep signals down. I've even swapped modems twice (now on an SB8200 that was recommended by the cox store). But I keep getting these errors: Event Log The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description 1-1-2018, 17:26:31 Notice(6) "TLV-11 - unrecognized OID;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:45 Warning(5) "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:43 Notice(6) "Honoring MDD; IP provisioning mode = IPv4" 1-1-1970, 0:0:34 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 12-31-2017, 17:55:47 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:38 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 12-31-2017, 13:19:57 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:38 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:42:5a:1d:4c:ed;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 12-30-2017, 11:54:31 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:1:47 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:9d:7d:2e:92:c1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" My stats page is this: Connection The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel 405000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 41 Locked QAM256 405000000 Hz 3.1 dBmV 40.6 dB 0 0 5 Locked QAM256 807000000 Hz 1.7 dBmV 39.2 dB 0 0 6 Locked QAM256 813000000 Hz 1.6 dBmV 39.1 dB 0 0 7 Locked QAM256 819000000 Hz 1.5 dBmV 39.1 dB 0 0 8 Locked QAM256 825000000 Hz 1.4 dBmV 39.1 dB 0 0 13 Locked QAM256 855000000 Hz 0.7 dBmV 38.5 dB 0 0 14 Locked QAM256 861000000 Hz 0.7 dBmV 38.6 dB 0 0 15 Locked QAM256 867000000 Hz 0.5 dBmV 38.6 dB 0 0 16 Locked QAM256 873000000 Hz 0.5 dBmV 38.5 dB 0 0 17 Locked QAM256 879000000 Hz 0.3 dBmV 38.6 dB 0 0 18 Locked QAM256 885000000 Hz 0.3 dBmV 38.8 dB 0 0 19 Locked QAM256 891000000 Hz -0.1 dBmV 38.5 dB 0 0 20 Locked QAM256 897000000 Hz -0.1 dBmV 38.4 dB 0 0 21 Locked QAM256 903000000 Hz -0.4 dBmV 38.3 dB 0 0 23 Locked QAM256 915000000 Hz -0.2 dBmV 38.2 dB 0 0 24 Locked QAM256 921000000 Hz -0.2 dBmV 38.0 dB 0 0 25 Locked QAM256 927000000 Hz -0.1 dBmV 38.1 dB 0 0 26 Locked QAM256 933000000 Hz 0.0 dBmV 38.3 dB 0 0 27 Locked QAM256 939000000 Hz 0.1 dBmV 38.3 dB 0 0 28 Locked QAM256 945000000 Hz 0.0 dBmV 38.3 dB 0 0 29 Locked QAM256 951000000 Hz -0.1 dBmV 38.3 dB 0 0 33 Locked QAM256 357000000 Hz 2.2 dBmV 40.4 dB 0 0 34 Locked QAM256 363000000 Hz 2.2 dBmV 40.5 dB 0 0 35 Locked QAM256 369000000 Hz 2.3 dBmV 40.4 dB 0 0 36 Locked QAM256 375000000 Hz 2.3 dBmV 40.4 dB 0 0 37 Locked QAM256 381000000 Hz 2.6 dBmV 40.6 dB 0 0 38 Locked QAM256 387000000 Hz 2.7 dBmV 40.3 dB 0 0 42 Locked QAM256 411000000 Hz 3.1 dBmV 40.5 dB 0 0 43 Locked QAM256 417000000 Hz 3.2 dBmV 40.7 dB 0 0 44 Locked QAM256 423000000 Hz 3.2 dBmV 40.7 dB 0 0 45 Locked QAM256 429000000 Hz 3.2 dBmV 40.5 dB 0 0 46 Locked QAM256 435000000 Hz 3.2 dBmV 40.5 dB 0 0 159 Locked Other 300000000 Hz 6.3 dBmV 41.8 dB 3372 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 3 Locked SC-QAM 29800000 Hz 6400000 Hz 37.5 dBmV 2 1 Locked SC-QAM 18400000 Hz 3200000 Hz 35.0 dBmV 3 2 Locked SC-QAM 23300000 Hz 6400000 Hz 36.5 dBmV 4 4 Locked SC-QAM 36300000 Hz 6400000 Hz 39.0 dBmV Current System Time:Mon Jan 1 17:38:47 2018 And this is my spectrum analysis (normal, and when the drop happens): Normal: This really seems to be a cox upstream issue. Can I get a data tech or something to look into why my signal levels plummet several times a day? This happens enough that my home automation stuff doesn't work reliably and I am usually kicked out of a movie at least once - it doesn't seem to record these events when I'm not using the internet.Continued Network outage starting March 17th
There have been nightly outages starting at 12:00am and lasting anywhere from 4 to 8 hours. Support has no information about the outages until after the outages end. They can not tell me if there will be more or how long. I just have to wait until the outage starts. Being that I work a night shift from 11:00pm until 7:00am this has been very disruptive. I can not understand why the two divisions can not work together. Everything seems to be a big secret within Cox.
Why can't Cox Fix My Internet
Ever since I moved into this house years ago, I have had intermittent connection issues. Multiple service reps have been out here to "diagnose" my connection, but no one can ever seem to pinpoint the cause of my connection. I have recently cut everything but internet (because we know Cox is a monopoly in this service), and I continue to have connection issues. It's only the UPLOAD I have issues with. I pay for: 100 Mbps DOWN, 10 Mbps UP. My last test I received: 86.33 Mbps DOWN, 0.00 UP, with a 44% packet loss (29 ms latency, which is acceptable). It has always beenan issue with my UPSTREAM connection. Multiple modems being used, no change. When performing this test, I always disconnect from the router and connect straight into the modem so we can ensure the router is not causing the issue. I have used Cox's provided routers with the same issue, but currently I am using a retail router. I am so tired of paying so much money to get so little back. I would just like to get a working internet connection Edit: I would like to mention this issue is sporadic. Sometimes it works, sometimes it doesn't. I can run a test with a normal range then come back in 5 minutes and I get the above. 20 minutes later it may work againif I am lucky, but if it does, then I can expect it to go down within another 10-20 minutes. No consistency, which is what makes diagnosing my issue such a problem.Internet connectivity disconnects randomly every 5-30 mins
The line quality of the cable seems to disconnect the internet all the time causing annoying interruptions. I have to move the cable going from the wall to the modem and get the right spot for data to flow, if its in the wrong position it disconnects more often. The disconnecting randomly has started since December, but now its progressively getting worse. The modem/router is fine, we have a completely new one, ethernet cable is fine, only thing that affects the connectivity is the cable that runs through the attic and into the modem. Modem: Arris Touchstone TG2472 (When the network disconnects, Upstream channel 4 disappears, sometimes other upstream channels are gone as well. RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 3 795.00 MHz -6.20 dBmV 37.36 dB 256QAM 3453705 245 841 Downstream 2 1 783.00 MHz -6.30 dBmV 37.36 dB 256QAM 1700216 250 931 Downstream 3 2 789.00 MHz -6.00 dBmV 37.36 dB 256QAM 1617842 10 34 Downstream 4 4 801.00 MHz -6.20 dBmV 37.64 dB 256QAM 1719611 101 1160 Downstream 5 5 807.00 MHz -5.80 dBmV 37.64 dB 256QAM 1443718 6 34 Downstream 6 6 813.00 MHz -5.80 dBmV 37.64 dB 256QAM 1356303 8 36 Downstream 7 7 819.00 MHz -5.50 dBmV 38.61 dB 256QAM 1387176 5 35 Downstream 8 8 825.00 MHz -5.30 dBmV 37.36 dB 256QAM 1470298 13 21 Downstream 9 17 879.00 MHz -5.00 dBmV 37.64 dB 256QAM 1482344 28 0 Downstream 10 18 885.00 MHz -5.00 dBmV 38.98 dB 256QAM 1383583 21 0 Downstream 11 19 891.00 MHz -4.70 dBmV 37.64 dB 256QAM 1360854 18 0 Downstream 12 20 897.00 MHz -4.70 dBmV 38.61 dB 256QAM 1390747 28 0 Downstream 13 21 903.00 MHz -5.00 dBmV 37.36 dB 256QAM 1354714 8 27 Downstream 14 22 909.00 MHz -5.30 dBmV 37.36 dB 256QAM 1574076 25 6 Downstream 15 23 915.00 MHz -5.60 dBmV 37.36 dB 256QAM 1320583 18 0 Downstream 16 24 921.00 MHz -5.50 dBmV 37.64 dB 256QAM 1433773 45 2 Downstream 17 33 357.00 MHz -1.50 dBmV 38.61 dB 256QAM 1611260 71 1133 Downstream 18 34 363.00 MHz -1.30 dBmV 38.98 dB 256QAM 1440345 89 958 Downstream 19 35 369.00 MHz -2.20 dBmV 38.61 dB 256QAM 1267953 96 939 Downstream 20 36 375.00 MHz -3.20 dBmV 37.36 dB 256QAM 1376897 140 1016 Downstream 21 37 381.00 MHz -3.70 dBmV 37.64 dB 256QAM 1274819 124 1081 Downstream 22 38 387.00 MHz -3.30 dBmV 37.64 dB 256QAM 1258900 108 1008 Downstream 23 39 393.00 MHz -2.70 dBmV 38.98 dB 256QAM 1220114 128 1102 Downstream 24 40 399.00 MHz -2.90 dBmV 38.61 dB 256QAM 1275356 255 903 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 32.20 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 38.60 MHz 47.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 2 25.80 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 17.60 MHz 39.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Status System Uptime: 8 d: 23 h: 58 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: OPERATIONAL Time and Date: Thu 2018-01-25 11:24:36 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 1000(Full) 38:70:0C:59:87:49 LAN Port 2 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 3 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 4 Enabled Down ----- 38:70:0C:59:87:49 CABLE Enabled Up ----- 38:70:0C:59:87:4A MTA Pass Down ----- 38:70:0C:59:87:4B Event Log: DOCSIS(CM) Events Date Time Event ID Event Level Description 1/25/2018 4:56 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:12 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:34 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 8:50 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 9:42 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:45 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000300 3 Ranging Request Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:57 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:03 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:05 68000401 5 ToD request sent - No Response received;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0;CM8200 drops connection
I received a new Arris CM8200 from Cox at their request. After several days of use, I would not recommend it. I am running Windows 7 Pro on a 32-bit machine with Microsoft Internet Explore 11. The CM8200 randomly drops the internet connection. There is no change to the status lights when the connection drops. Resetting the model works, but the internet link will not return unless I reboot the computer, which indicates the Microsoft Internet connection troubleshooter is apparently not able to interface with the CM8200. The question is, should I bother trying again with a different CM8200, or is this problem a "feature" of the CM8200? Note: no way for me to force a firmware update of this device.