Cannot see email
I have been trying to sign into my email for 4 days and I cannot. I can sign into my account but I cannot get into email. I tried webchat and they were not able to help me. I called and they were not able to help me. I also never was switched to the new format. Our other accounts work fine. They can sign in and they have the new format. I am not able to see my emails on any computers. I am very frustrated. Please tell me how to fix this soon.950Views0likes1Comment
Can't access my Cox email via iMap
Since July 19 2017 I've been unable to download iMap messages from my Cox account. The error messages say either that I've been disconnected from the server or that I'm using too many iMap channels. Regarding the latter, I reset the maximum number of channels to 1 but still get the message. This is happening on both my home computer and at work. Until this morning I had not changed any settings in my email configuration, but at home this morning I changed the incoming port from 993 to 995 to bring the settings into accord with Cox's latest documentation. But this had no noticeable effect. I am using Mozilla Thunderbird 52.2.1 on iMacs running Mac OS 10.10.5 (Yosemite). Can you please shed some light on what's going on and how to fix these problems? Thank you.1.6KViews0likes3Comments
webmail issue
Is there an issue with the webmail service right now? I have been having issues trying to connect via webmail starting 2/24. It hangs the little connect dot keep spinning when trying to load the mailbox, and if it actually loads, the mailbox itself is unresponsive or I get an error tells retry to refresh URL.14KViews0likes52Comments
EMAIL
HELLO, I WAS WONDERING IF OTHERS ARE HAVING TROUBLE ACCESSING THIER WEBMAIL OUT SIDE OF THIER HOMES? I CAN LOG ON TO MY COX ACCOUNT AT THE OFFICE, BUT MY WEBMAIL WILL NOT COME IT. IN THE SEARCH BAR IT SAYS "WEBMAIL.WEST.COX.NET/DENIED/UPSPELL"? HOPING SOMEONE CAN HELP. THANKS2.4KViews0likes4Comments
Cox Customer Safety [abuse@cox.net]
Does Cox send emails to customers like this?? See below...I'd like to be sure before clicking on any links supplied. It came from the address in the subject line. "Dear Subscriber, Cox has identified that one or more of the computers in your home may be infected with the Alureon / TDSS Virus. Viruses can take control of your PC and gather your personal information such as passwords and credit card numbers, putting your data at risk The following FREE security tools could help you detect and remove infections from your systems:"4KViews0likes1Comment
