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no_luck's avatar
no_luck
New Contributor

Cannot see email

I have been trying to sign into my email for 4 days and I cannot. I can sign into my account but I cannot get into email. I tried webchat and they were not able to help me. I called and they were not able to help me. I also never was switched to the new format. Our other accounts work fine. They can sign in and they have the new format. I am not able to see my emails on any computers. I am very frustrated. Please tell me how to fix this soon.

connection issues disconnect Email
email help

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  • MaryF's avatar
    MaryF
    Former Moderator

    Hello no luck,

    We'd like to take a closer look at the affected email account to see if it has been migrated to the new mail platform.  Please send us an email to cox.help@cox.com with your full name, street address, and a link to this post.  Thanks!