Data Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.20KViews0likes44Comments
Mail for Windows 10
Dear Madam or Sir: I hope you are doing well today. Today, something significant happened to my client application called “Windows Live Mail”, where I am no longer able to check my domain @Cox.Net email account. I called the Cox Communications Help Desk and we decided I would need to figure-out how to configure “Mail for Windows 10”, since it is new and everything was working fine on the Cox Communications email servers. In addition, I am able to login at Cox Communications “My Connection” and check my domain @Cox.Net email account along with “Personalized Folders”. Please feel free to share with the Cox Communications Help Desk the following settings for configuring “Mail for Windows 10”. 1) Open “Mail for Windows 10” in a small window. 2) Open operating system Windows 10 “Settings” in a small window. 2a) Click “Accounts” 2b) Click “Email & App Accounts” 2c) View “Email, Calendar, and Contacts” 2d) Click “Add an Account” 2e) Scroll Down & Click “Advanced Setup” 2f) Click “Internet Email” 2g) Enter Email Address = AccountName@Cox.Net 2h) Enter User Name = AccountName 2i) Enter Password = {@Cox.Net Password} 2j) Enter Account Name = AccountName again 2k) Enter Send your message using this name = Mr\Ms. YourName 2l) Enter Incoming Email Server = pop.cox.net:995 2m) Enter Account Type = POP3 2n) Enter Outgoing (SMTP) Email Server = smtp.cox.net:465 2o) [CHECK] Outgoing Server Requires Authentication 2p) [CHECK] Use The Same Username And Password For Sending Email 2q) [CHECK] Require SSL For Incoming Email 2r) [CHECK] Require SSL For Outgoing Email 2s) Click “Sign-In” 2t) Click “Done” Now I am able to check my domain @Cox.Net email account. However, I communicated to Microsoft Corporation that I am not able to import “Personalized Folders” or “Contacts” from my domain @Cox.Net email account as of 1/23/2017. Would you please tell me how to import “Personalized Folders” or “Contacts” from my domain @Cox.Net email account? Thank you, for your time and consideration of my request. Respectfully,6.1KViews0likes1Comment
New SB8200 - improper provisioning
I just purchased and installed a new Arris SB8200 for use at my home to replace an aging SB6120. I followed the installation instructions and I called cox customer service to register the new modem via it's SN and MAC address. The modem is connected and I'm able to connect to the internet. But here's the problem... My download speeds are horrendously slow now. Immediately before I disconnected the SB6120, I ran a speed test and I was getting in excess of my current plan speeds. ~60Mbps down and about 7-8Mbps up. Now, the same test yields around 10Mbps or less down and, at times, really high upload speeds around 20-30 Mbps. I have checked all of the signal levels reported by the modem webpage and they all appear nominal. It also appears that all 32 download channels have been bonded and 4 upload channels are bonded (see bottom). Here's a current speed test report from the cox website. as you can see horrendously slow on the download side which is less than 10% of what I should be receiving. Test Results Download Upload 4 Mbps 6 Mbps My Internet Plan COX INTERNET PREFERRED Download Upload 50 Mbps 5 Mbps Speed Test Results Device Type Latency desktop 31 ms IP Address Test Server So what gives? I know that many other cox users including those in Phoenix and elsewhere in AZ have reported that this modem works as advertised when provisioned. Has mine been provisioned improperly? I know from other users of the modem that the firmware version being pushed out by COX and other providers is at least one or more revisions older than the modem's current firmware revision which is: Software Version D31CM-PEREGRINE-1.0.0.2-GA-01-NOSH Why is my quality of service all of a sudden negatively impacted by upgrading my modem (which is something Cox want's you to do every few years) to the latest model which is officially supported by Cox? As a long time cox customer going back 17 years, this is not meeting my expectation of performance and service currently. :-( I am not connecting to the modem wirelessly, but through a wired Ethernet connection. I have tried connecting directly to my PC and through my router and the results are exactly the same. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 170 Locked QAM256 807000000 Hz 5.6 dBmV 39.8 dB 0 0 169 Locked QAM256 801000000 Hz 5.9 dBmV 40.0 dB 0 0 206 Locked QAM256 975000000 Hz 1.4 dBmV 37.2 dB 0 0 171 Locked QAM256 813000000 Hz 5.5 dBmV 39.8 dB 0 0 172 Locked QAM256 819000000 Hz 5.6 dBmV 39.8 dB 0 0 173 Locked QAM256 825000000 Hz 5.6 dBmV 39.7 dB 0 0 174 Locked QAM256 831000000 Hz 5.5 dBmV 39.6 dB 0 0 175 Locked QAM256 837000000 Hz 5.6 dBmV 39.7 dB 0 0 176 Locked QAM256 843000000 Hz 5.6 dBmV 39.7 dB 0 0 177 Locked QAM256 849000000 Hz 5.6 dBmV 39.5 dB 0 0 178 Locked QAM256 855000000 Hz 5.7 dBmV 39.5 dB 0 0 179 Locked QAM256 861000000 Hz 5.8 dBmV 39.5 dB 0 0 180 Locked QAM256 867000000 Hz 5.7 dBmV 39.5 dB 0 0 181 Locked QAM256 873000000 Hz 5.4 dBmV 39.3 dB 0 0 182 Locked QAM256 879000000 Hz 4.9 dBmV 39.1 dB 0 0 183 Locked QAM256 885000000 Hz 4.5 dBmV 38.8 dB 0 0 184 Locked QAM256 891000000 Hz 4.0 dBmV 38.5 dB 0 0 185 Locked QAM256 897000000 Hz 3.6 dBmV 38.4 dB 0 0 186 Locked QAM256 903000000 Hz 3.2 dBmV 38.1 dB 0 0 187 Locked QAM256 909000000 Hz 2.9 dBmV 38.0 dB 0 0 188 Locked QAM256 915000000 Hz 3.0 dBmV 37.9 dB 1 0 189 Locked QAM256 921000000 Hz 3.1 dBmV 37.9 dB 0 0 190 Locked QAM256 927000000 Hz 3.3 dBmV 38.0 dB 0 0 191 Locked QAM256 933000000 Hz 3.5 dBmV 38.0 dB 2 0 192 Locked QAM256 939000000 Hz 3.6 dBmV 38.0 dB 2 0 201 Locked QAM256 945000000 Hz 3.2 dBmV 37.9 dB 2 0 202 Locked QAM256 951000000 Hz 3.1 dBmV 37.9 dB 0 0 203 Locked QAM256 957000000 Hz 2.6 dBmV 37.5 dB 0 0 204 Locked QAM256 963000000 Hz 2.2 dBmV 37.4 dB 1 0 205 Locked QAM256 969000000 Hz 1.8 dBmV 37.4 dB 1 0 207 Locked QAM256 981000000 Hz 1.1 dBmV 37.1 dB 0 0 208 Locked QAM256 987000000 Hz 0.7 dBmV 37.0 dB 0 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 2 Locked SC-QAM 23300000 Hz 6400000 Hz 37.3 dBmV 2 1 Locked SC-QAM 18400000 Hz 3200000 Hz 36.9 dBmV 3 3 Locked SC-QAM 29800000 Hz 6400000 Hz 37.3 dBmV 4 4 Locked SC-QAM 36300000 Hz 6400000 Hz 38.8 dBmV5.3KViews0likes3Comments
90% + Packet Loss & Rubberbanding, Lag Spikes, connection losses to multiple game servers and streaming clients
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.0.1.1 - 0 | 600 | 600 | 0 | 18 | 334 | 0 | | 10.75.168.1 - 0 | 600 | 600 | 7 | 28 | 331 | 9 | | ip68-4-11-184.oc.oc.cox.net - 0 | 600 | 600 | 7 | 29 | 350 | 10 | | ip68-4-11-16.oc.oc.cox.net - 0 | 600 | 600 | 8 | 27 | 377 | 14 | | 68.1.1.61 - 0 | 600 | 600 | 10 | 33 | 373 | 10 | | xe-7-3-2.edge2.LosAngeles9.Level3.net - 0 | 600 | 600 | 10 | 34 | 360 | 13 | | 4.69.133.202 - 95 | 600 | 35 | 16343 | 20149 | 22510 | 17372 | | 192.205.37.145 - 0 | 600 | 600 | 13 | 44 | 374 | 18 | | cr1.la2ca.ip.att.net - 0 | 600 | 600 | 13 | 38 | 368 | 17 | | 12.122.90.33 - 0 | 600 | 600 | 12 | 33 | 316 | 13 | | No response from host - 100 | 600 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Here is a sample of a 20 minute test to a blizzard server while playing overwatch. 95% packet loss to the specific IP. Multiple calls to cox with no resolution. Not even an offer to change my route. I was told that the department in charge of fixing my issue is unreachable by me as a paying customer and as well as the employees of cox not being able to contact this so called department about my problem. Super frustrating that the phone representatives take us paying and knowledgeable customers as idiots and claim that there is nothing they can do to resolve an issue multiple people are having. This is a last chance effort on my part to see if someone is smart enough to help me with this issue as I have been a loyal customer for several years.5.3KViews0likes15CommentsSaved emails in my personal folders in Old Cox email app are missing in same folders in New Cox Email app, how do I get them back?
I've always stored emails I need to save in separate folders and I have around a dozen of them. I noticed that when all the Cox internet users were switched over to the new email app that all the data in my folders went missing. I never used the Cox Cloud backup that's going away, I stored my emails in folders on the Cox email web residential web site URL/app using my browser. The went missing when the old Cox email app was discontinued and replaced by the new Cox email app. I access Cox Email through the internet URL not through an email client on a PC or tablet. How do I get my folder emails I had stored on the old Cox Email web site back and show stored for access in the new Cox Email app?? Thanks!4.7KViews0likes3Comments
Internet goes out every afternoon at the same time.
I see many people are having this same issue but since I actually signed up to reply, this forum will only let me report abuse (what's with that?) I am seeing several with the same router/gateway, all have been on about 1 to 2 years. Netgear CG 3000d. My Internet goes out every afternoon around 1:30 PM. I can almost set the clock by this but it has been slowly getting later each day (been happening for a couple of months now.) They keep wanting to send someone out but since they can only give me a two hour window of when the might show up, that isn't going to help much. It makes no difference if I go through the entire reboot sequence, it just comes back on by itself, usually about 20 minutes but it was an hour the few week it started happening. I tried turning the modem off, first for a couple of hours, then for a week when I was on a trip. Can anyone give me a good explanation of how/why my modem could be doing this? I have it plugged directly in to the wall, I will try another outlet but that doesn't make any sense either.4.7KViews0likes5Comments
Self Activation kit fee
What is the self activation kit fee? On the website it says its mailed to you, but i never recieved anything and I installed everything myself with my own modem and all. No technician ever came out. I called cox but the rep I got didn't understand what I was talking about.4.7KViews0likes1CommentSlow Gigablast speeds with my home pc's on ethernet connections.
I just got Gigablast and my Ethernet(LAN) speeds on three different PC's in three different places in the home never get more than the low 400's MB. The technician says I am getting 950MB from the fiber into their supplied router. He says "I need to get my PC's cleaned out." That seems like a silly answer, but I had Geek Squad to it anyway. No change. I have also upgraded my drivers on all three PC's. I used to get 150-180 MB on all my PC's with the COX high speed internet I used to have. So I have only doubled my speed in the home with Gigablast. It doesn't see worth it. Cox Level 2 support has more or less given up talking to me. For reference, one of my PC's is a 6-month oldDELL INSPIRON 5459. I used to get 180 MB on this with the old Cox Modem high speed internet through the same Ethernetconnection. The Gigablast speed seems to never get over 425 MB. Any ideas out there?3.5KViews0likes4CommentsQuestion about OpenDNS
Being as I have teenagers and I want our home Internet to be safe I have tried using OpenDNS. We have had Cox service for years and was able to use OpenDNS with absolutely no trouble on our old modem. However after moving recently and upgrading to the supposedly fastest cable modem available, Arris Touchstone TG2472, and logging in to the router I manually assigned the DNS addresses I want under both the IPv4 and IPv6, but OpenDNS still is not working. Under the 'utilites' tab I notice under WAN settings the old DNS settings provided by Cox are still listed there, but can't be altered from that screen, and under the direct WAN settings there is nowhere to adjust DNS settings, only under the LAN. I called Cox tech support and was told now that the DNS addresses are dynamically assigned and we as customers are no longer allowed to change them. Really Cox? If that's the case why on my old modem did I have no trouble with this? I hope this young man was mistaken, and if there is a way to get OpenDNS working on this particular cable modem I would like to know asap please. If not that is pretty shoddy customer service because we should have the option of what DNS servers we want to use, especially when we have children in the home.3.2KViews0likes1Comment
Crazy High ping.
I'm experiancing massive ping multiple times a day to the point using the internet for gaming is impossible and casual surfing is unbareably slow. I have a high speed package, and have had technicians come to the house and they havn't managed to fix the issue. Resetting the modem doesn't work and the problem still continues even when only one device is using the connection, someone Please help.2.6KViews0likes3Comments
