Recent Discussions
TV channels
Half of the tv channels we pay for will not come in, we get nothing but a black screen, other channels always say temporarily off air. We have had a tech come out and the channels came in for about 24 hours after that it was back to the same problem. Anyone have any idea what the cause of this is.
Changing cable box
I recently had cox cable installed, I was ready surprised when I saw thecable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box? Scientific Atlanta - CSH824H
TV Channels Missing
For the past month our TBS channel (OKC channel 731) has not worked. The non-HD channel 62 works.. but HD 731 does not. We called the first time about 3 weeks ago.. and after running all of the tests they could not determine what was wrong. We were supposed to have received a call within 24-48 hours and did not. I called again a couple of days ago.. they ran more tests, had us check physical connections etc.. nothing helped. While we were waiting on the testing they were explaining the Contour and home phone bundling they were wanting us to "upgrade" to. By the end of the call, we had not signed up for the additional stuff and there was still no explanation for the missing TBS station. Now, FOX News and CNN are missing as well. Part of me feels like they went "missing" because we didn't sign up for their additional services. But I'm sure that's ridiculous. Has anyone else had this issue? Cox - if you're reading this - is there really no way we can get our channels back? I was told the channels would "definitely return" if we got the new contour box. But I really don't want to feel like I'm paying a ransom.
Program reminder
When I set a program reminder for a program in HD, (say channel 1005 as example), the reminder will show aschannel 05 instead which in the non HD channel. Since going all digital, does this mean that all channels are also HD? And if so, why do I need to pay extra for a HD box instead of the mini box?
On Demand programs and channels
I've had a problem with the OnDemand features since I changed my TV account and added the Contour box. I can watch OnDemand with the basic local channels, but when attempting to watch such channels as USA, which I am a subscriber to, it only posts a message "A subscription to a premium package is required in order to watch this program. What am I paying for the extra channels for if I cannot access them OnDemand?????Can I sue Cox?
CAN I SUE COX COMMUNICATIONS FOR BREACH OF CONTRACT BY ALLOWING A PERSON TO MAKE CHANGES TO MY ACCOUNT WITHOUT ME AUTHORIZING THAT PERSON TO MAKE CHANGES TO MY ACCOUNT? AND FOR NOT EVEN CONTACTING ME TO GET MY PERMISSION BEFORE ALLOWING THESE EXTRA CHARGES AND PURCHASES TO BE MADE BY THIS UNAUTHORISED PERSON? AND THEN WHEN THAT SAME UNAUTHORISED PERSON REQUESTED THAT A SERVICE BE REMOVED FROM MY SERVICE, COX DECIDES THAT NOW THEY ARE GOING TO REQUEST THIS UNAUTHORISED PERSON TO VERIFY THE COX ACCOUNT BEFORE THEY CAN MAKE THOSE KIND OF CHANGES?? SO BASICALLY THIS PERSON WALKS INTO A COX LOCATION, TELLS THEM MY ACCOUNT INFORMATION. TELLS THEM THAT HE WANTS TO ADD A CONTOUR BOX AND A MINI BOX TO MY ACCOUNT AND WITHOUT EVEN ASKING ANY QUESTIONS, COX WAS REALLY QUICK TO HOOK HIM UP. BUT THEN THE MINUTE THAT HE REQUESTS THAT THE SPORTS PACKAGE BE REMOVED FROM MY ACCOUNT, MEANING THAT COX WOULD BE LOSING MONEY BY REMOVING THE SPORTS PACKAGE RIGHT? ... WELL NOW ALL OF A SUDDEN THEY DECIDE TO ASK HIM TO VERIFY THE ACCOUNT PASSWORD AND TO SHOW HIS I.D. AND WHEN HE COULDN'T VERIFY THE ACCOUNT, THEY STILL PROCEEDED TO SELL HIM THE EQUIPMENT KNOWING THAT HE'S NOT AUTHORIZED ON MY ACCOUNT BUT YET REFUSE TO TAKE OFF THE SPORTS PACKAGE. FYI MY NAME IS THE ONLY *** NAME ON MY ACCOUNT. IT'S ONLY MY ACCOUNT. AND I HAD NO SAY IN THE CHANGES THAT HE MADE TO MY ACCOUNT WHATSOEVER. NOR DID I EVEN KNOW THAT HE'D GOTTEN THE EQUIPMENT. COX, I WILL BE CONTACTING MY LAWYER. I'M 100% POSITIVE THAT I HAVE A CASE. YOU'RE SALES PERSON MADE A HUGE MISTAKE.TEMPORARILY OFF AIR
Turn TV on and get "TEMPORARILY OFF AIR", please check back later. Beenwastingmy time readingabout this and one message mentions parental control. That's never been enabled and is not enabled now. The mini box works fine. The scientific america cable box give the off air message for all channels too. I assume something happened to the box. Ideas???? Thanks.
