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Moving_a_phone_'s avatar
Moving_a_phone_
New Contributor

On Demand programs and channels

I've had a problem with the OnDemand features since I changed my TV account and added the Contour box. I can watch OnDemand with the basic local channels, but when attempting to watch such channels as USA, which I am a subscriber to, it only posts a message "A subscription to a premium package is required in order to watch this program. What am I paying for the extra channels for if I cannot access them OnDemand?????

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  • ColleenD's avatar
    ColleenD
    Moderator
    Moving a phone from room to room,

    I'd like to help, What changes did you make to your TV subscription? What you're describing sounds a lot like the TV Economy package, which includes On Demand access to the following networks: ABC, CBS, CW, NBC, and Fox.

    Your monthly statement will list the TV package you're subscribed to. If you're not subscribed to the TV Economy package please email cox.help@cox.com with your full name, the account holder's full name if different from yours, you complete street address, a reference to this post and the last 4 of the account holder's Social.