Transparency!
It seems to be a big problems with cox. I was told my data was over significantly, but the agent couldn’t give me the actual amount. Convince me that I should upgrade to unlimited data. There two adults in the house both work all day, no video games etc. It doesn’t add up. I still upgraded to the unlimited service for $50 more, only to be charged additional 40 for the difference within the billing period. I was basically made to spend $90 extra for data below my initial plan. I’m very disappointed! I can only imagine how they they take advantage of people who don’t check their bills or have options to change services.
Data usage through the roof - 2TB
We have had Cox internet now for several years. We are in no way power users of data. Our DAILY data usage over the years consistently averages approximately 17gb to 25gb per day over these years PER Cox’s data monitor. Our monthly usage averages right around 400gb. You can set your watch by our usage. 3 times this billing cycle now we have seen usage as stated above consistently EXCEPT for dates of 1/6 - 267gb, 1/17 - 308gb and the most recent 1/29 -639gb ….these are 1 day usage totals. ALL other dates in same billing are less than 20gb per day. I have called Cox 4 times now this month expressing a concern of this usage as it is highLy unusual and am concerned of a possible data leak or issue. The only solutions provided by Cox is to either send them more money to upgrade or change all log in credentials. Went the simple route and changed all passwords as well as Wifi names and we now see 639gb usage from 1 day. By month end they will show we have used in excess of 2TB of data. This is laughable at this point as the same solutions have been suggested in talking to a tier 2 supervisor. Cox has no other solution. Anyone else seen usage spikes like this that are highly irregular? Thanks in advance for any feedback. Rick
I Pay TOO MUCH For This
Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or reliably do either because every day I log on, there are undisclosed issues that take literal hours to fix. HOURS. So that money I'm paying is going toward... what, exactly? Because it sure as **bleep** isn't higher speeds. Or even reliable service! You've got a monopoly on this area, so I HAVE to use Cox. I have no choice. But you bet your happy ass that the very SECOND another internet company comes in, I'm switching. I shouldn't have to reset my modem every day, I shouldn't have to RE-sign up for notifications about outages (seriously, I have to log onto the website to even know there's an outage, and then re-enter my phone number for updates EVERY **bleep** TIME), and I shouldn't have to settle for **bleep** service. Get your act together. Pull your heads out of your !!!!!, and GIVE ME WHAT I'M PAYING FOR!!
Can I do custom speeds?
Hey all, I've been a Cox customer since 2023. I started with Gigablast, and the Cox Panoramic Gateway. I had stable service for about a year, and then started experiencing random issues into 2024. The first issue was when the Panoramic gateway failed to update it's firmware, and a tech had to come out to force it. Aside from that, I've had random speed drops in download / upload speeds (more so than usual peak time fluctuations, and when it was the upload, it would cause the connection to reset resulting in no internet.). They are in the process of laying a new line to my apartment from the tap, as the last tech out said that's what needed to be done to completely resolve the issue. However, I've been taking notes on my own since I've had some formal computer and networking training, and know some of what to look for, and somewhat, what's normal behavior, and what's not. I just haven't officially been trained in cable networking e.g. coaxial cable networks. Anyway, the notes I have taken are as follows: The overall origin of the instability started after Cox upgraded their upload speeds from 35 Mbps to 100 Mbps on the Gigablast and higher plans. I should also mention that I purchased an ARRIS S33, to do away with the modem rental fee, and I trust ARRiS as a modem manufacturer and this was on the certified modems list supporting up to the top 2Gbps tier. My other observations include the gap in speed drops for upload / download: On Gigablast, typical speeds when working correctly were between 890 to 940 for download and up to 115 for upload. Prior to the upgrade 35 Mbps for upload. When dropping downloads could go as low as 300 Mbps but usually didn't go below 600 Mbps, uploads could go as low as 40, and that's when the internet connection dropped. Usually when a tech came out it would stay fixed for about 2 weeks and drop again. Unscrewing coaxial cable and reconnect it would restore things for a bit before problems again. I did som reading on the CoxCommunity Reddit discussions and saw others mention similar issues after the upgrade, some having a home vs an apartment. So I decided to test a theory, I dropped my plan down to the 500 Mbps plan with 50 Mbps up and 500 Mbps down. i usually get around 596 Mbps down and about 57.0 up on average now. I've also noticed the connection has remained stable since doing this. However, they are still in the process of doing a new line as I told the man from Cox construction to go ahead so we can rule that out and he has apartment management approval to do the new line. So after giving a rundown of the situation, here is the question, can I go back to Gigabit and request only 50 Mbps upload instead of the standard package of 100+ to see if I can keep gigabit downloads and remain stable? 500 Mbps down isn't hurting me at all to stay here with what I currently do, but I invested over $300 in my own equipment to take advantage of next generation speeds, but I cant do that if the connection is going to remain unstable if I take Cox's defaults for the package, or until they finish the line replacement. Thanks for reading and if anyone can offer suggestions let me know. Also, just to include this, the 2Gbps plan works with my modem and my new router + the usb 3.0 to 2.5 Ethernet adapter i got to connect to the iMac. It's just the connection to cox that makes it unreliable right now.
