From 900mbps to 90 mbps @ 2 pm daily
Hello, I have fiber. Since August the speed fall to 90 mbps at 2pm. The technician installed a new terminal and a new gateway. I have replaced the gig network switch and redone the RJ 45 terminations to make sure the wiring was clean. I tried to disconnect extra devices and the issue keeps popping. If I reset both terminal and gateway late at night, it is back to 900mbps till 2pm then off I am on a conf call I lose sound for a few seconds get a warning about poor Internet connection. Speed is back down to 90 mbps for all devices. Resetting again the ONT and gateway does not restore the speed but if I reset the technical and the gateway after midnight, then it is good again till 2 pm. I am pulling my hair on the issue. I already had 3 visits from technicians and being an it professional I am not entirely novice either but this problem is above my networking skills. What could it be? I asked if Cox was throttling speed during peak hours, afternoon and evening. I was told no. Then I am out of ideas. I thought some device could have an IP conflict and I scanned my network for this and nothing conflicting pops up I checked the logs in my main computer not seeing any error or warning. I am really out of ideas as where to check for a problem. Cox confirmed multiple times that the signal to my home is very good. Any idea it suggestion as where to look at next? Many thanks.
Speed drops after high usage for 5-10 minutes
Hello everyone, I recently upgraded to the Cox 2Gb internet plan and have been encountering a frustrating issue with speed throttling. I can achieve download speeds of up to 1.6+ Gbps, but this only lasts for about 5-10 minutes. After this brief period, my download speed drops dramatically to around 50 Mbps. Rebooting the router temporarily resolves the issue, restoring the high speeds, but the cycle repeats itself, requiring frequent reboots to maintain optimal speeds. This is particularly inconvenient when downloading large files. Has anyone else experienced similar issues? Is there some sort of bandwidth limit? Any advice or solutions would be greatly appreciatedDATA USAGE DOUBLED W/NEW MODEM
I've been a COX customer since 2015. If I had any other ISP choice I wouldn't stay with COX this long. Last year for 4 straight months my internet would be down more hours/days than operational. We're not just talking about gaming or streaming services BUT just a simple web search. I was on the phone with them daily! for hours! First, they talk to you like you don't know anything about internet or computers or technology, they are rude, unprofessional, disrespectful, etc. and when you stay firm in asking questions that need to be answered they refuse to answer them & simply hang up on you. I run not only speed test but detailed diagnostics on my internet connection daily during those months. Massive loss of pockets They've sent 4 (useless) technicians (contractors) to my house. I don't know how I was able to keep my cool but the last tech I had to tell to "please leave my house NOW! Get out!" They tried to blame everything on me, or the condominium complex where I live, they gave me different modems that wouldn't last, etc until I finally said I am filing FCC complaint then I was finally able to speak to some type of a plant-supervisor who listened to me and understood/agreed that pocket losses was coming from their damaged (street) node. 4 months of me saying this, 4 months of calling asking for help, telling them I have run all diagnostics, and I can provide proof in writing of all of this, 4 months of me trying to help them help me! Instead, I was disrespected, played like a ping-pong ball between different departments, laughed at and hanged up on. After that, they returned/credited my bill. 4 months of multiple calls on daily basis! NOW there is a new issue: DATA USAGE. My daily practices/habits of internet use haven't changed. Same all-same all...BUT since I got a NEW MODEM in April/May my data usage doubled June/July and July/Aug.. I've never received an email verification telling me that I used up 75% or more of my plan but I have received one today. Upon research and review through Cox App and Cox website I've noticed data usage information is given in bulk as totals. No specifics or details. You cannot go more than 3 months back in history and even with that, like I just mentioned before NO DETAILs/SPECIFICs only totals are given! I cannot see which device in my household used up "all this data" they claimed have been used. I live on my own, by myself and have total of 4 devices: PC, 2 TVs (living room and bedroom) and IPhone. So, I called today, spend over 3 hours on the phone with 4 different people in customer care and tech support and NONE OF THEM could tell me details or specifics. I asked them to open a ticket and investigate this issue, they said they are no able to. So, let me see if I got this right; COX want to charge us for potential overages, yet we cannot monitor our usage??? and representatives cannot tell me either?? How am I supposed to know where I stand? Corporate bulling, unethical and shady practices come to mind because their suggestion was "are you interested in our add-on data plans/unlimited plan for additional $$$?" and "call us back tomorrow and ask to speak to Internet CAG dept. they may be able to answer your questions" because you know, i have nothing better to do then spend the entire afternoon on the phone with Cox. Filing a complaint with FCC comes to mind again. Any of you experiencing issues with excessive data usage increase after you got the new cox- panoramic modem/router? And then one of the Cox reps will reply to my msg here and say something like "email us at coxhelp...bluh bluh...we need more info from you" even though I had to log into my cox account first to create this discussion and I had to verify my email too. I will call Cox CAG Dept tomorrow and see what they have to say, but just as they are recording our conversations, I will be doing that too. It will certainly help with FCC filings.
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature
Billing Issue- How do I get attention?
So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, fixed income, etc. Issues with Amaz- equipment, rolled into Gateway...$15/mo, ok. Last billing cycle- shows an overage of...700GB. Went to Cox store in Henderson, worthless help! Tells me that all he could do is suggest/up-sell unlimited plan or sell me the 500GB add-on. WTH? He explains that's all he can do, suggests I contact tech support...really? Last 4 month usage with 1024GB cap- overage once- one time $10 for 50GB..one 2 months prior. I dispute adamantly this recent charge; makes no sense...with almost daily outages, not really happy anyway. Did I mention 25+ year IT manager/director veteran? Who do I contact to request review?
