Transparency!
It seems to be a big problems with cox. I was told my data was over significantly, but the agent couldn’t give me the actual amount. Convince me that I should upgrade to unlimited data. There two adults in the house both work all day, no video games etc. It doesn’t add up. I still upgraded to the unlimited service for $50 more, only to be charged additional 40 for the difference within the billing period. I was basically made to spend $90 extra for data below my initial plan. I’m very disappointed! I can only imagine how they they take advantage of people who don’t check their bills or have options to change services.
Data usage through the roof - 2TB
We have had Cox internet now for several years. We are in no way power users of data. Our DAILY data usage over the years consistently averages approximately 17gb to 25gb per day over these years PER Cox’s data monitor. Our monthly usage averages right around 400gb. You can set your watch by our usage. 3 times this billing cycle now we have seen usage as stated above consistently EXCEPT for dates of 1/6 - 267gb, 1/17 - 308gb and the most recent 1/29 -639gb ….these are 1 day usage totals. ALL other dates in same billing are less than 20gb per day. I have called Cox 4 times now this month expressing a concern of this usage as it is highLy unusual and am concerned of a possible data leak or issue. The only solutions provided by Cox is to either send them more money to upgrade or change all log in credentials. Went the simple route and changed all passwords as well as Wifi names and we now see 639gb usage from 1 day. By month end they will show we have used in excess of 2TB of data. This is laughable at this point as the same solutions have been suggested in talking to a tier 2 supervisor. Cox has no other solution. Anyone else seen usage spikes like this that are highly irregular? Thanks in advance for any feedback. RickI Pay TOO MUCH For This
Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or reliably do either because every day I log on, there are undisclosed issues that take literal hours to fix. HOURS. So that money I'm paying is going toward... what, exactly? Because it sure as **bleep** isn't higher speeds. Or even reliable service! You've got a monopoly on this area, so I HAVE to use Cox. I have no choice. But you bet your happy ass that the very SECOND another internet company comes in, I'm switching. I shouldn't have to reset my modem every day, I shouldn't have to RE-sign up for notifications about outages (seriously, I have to log onto the website to even know there's an outage, and then re-enter my phone number for updates EVERY **bleep** TIME), and I shouldn't have to settle for **bleep** service. Get your act together. Pull your heads out of your !!!!!, and GIVE ME WHAT I'M PAYING FOR!!
