Cocks can’t keep up with 4k videos on YouTube with 1GB download speed
I’m paying 130$ for YouTube to buffer and lag on 4k videos when no one else is using the internet at home. Worst internet service I have ever had. DONT GET COCKS… oops I mean Cox because they suck it. Losing packets left and right.
ConnectAssist Plan doesn't include access to Panoramic Wifi App.
I've been with Cox for many years. Previously I was on the 100 download plan for $50. which used one of the Technicolor gateways. I loved using the Panoramic Wifi app. Now that I'm retired my income is low enough that I qualify for the ConnectAssist Plan, still at 100 download, but for $30, so a little less expensive. I was required swap out the Technicolor gateway for an Arris TG1682G gateway, which also supports Panoramic Wifi. But, after setting things up, I was very surprised to find that I can't use the Panoramic Wifi app with the ConnectAssist Plan, as I was tersely told by the lady from Cox who called after a Ticket was submitted. Hmm I have to wonder why use of the Panoramic Wifi app was revoked from people with the ConnectAssist Plan. The Arris gateway is able to work with it. Is the use of the app somehow expensive for Cox? Or maybe us poor folk don't have the skills to use the app. Maybe Cox didn't want to put in the effort so discounters can use the app because we just don't deserve it? I would just like to know. Whatever the reason may be, it sticks in my craw and it really isn't a good look for Cox. Alright, I'm done talking. My question is, does anyone know if the Cox lady who called me is correct -- the Panoramic Wifi App doesn't work on the ConnectAssist plan? And if that's true, why is it that way. Thanks
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the featureHardware upgrade REALLY needed?
Good evening everyone. I currently have a Netgear C1000v2 on a 1GB plan. My current WiFi speeds are 465.2/115.5 according to Cox's Speed Test website. This is on both WiFi *and* Wired Connection directly in to the modem for testing. I was having some speed issues the last few months and finally "chatted" with the sales guy at Tech Support. He started telling me that my modem is old and the only way for me to get their truly advertised speeds is to upgrade to the Panoramic WiFi, which we all know is incorrect. The Tech Support Sales Guy also told me that they can't understand why I am not even getting 500MB on my 1GB plan, as it is 100% definitely a problem with my equipment. Even though they can't send any warm or cold hits to my modem from the Head-End, or communicate with it, but upgrading to the 2GB plan will solve all my problems. So here's my question. Before the tech got here, I went and purchased an Arris S33 just in case. However, after him finding a bad ground block in the OPB, he said everything looked good and reverted back to my Netgear and stated it is running fine. My question is this. I noticed some differences in the configuration screens of both modems, so I was curious if anyone knew what benefit I would get by actually keeping the S33 and staying on the 1GB plan (for now), and if I do decide to upgrade, what benefit one would give me over the other. Config screen(s) from the Netgear C1000v2: Upstream Channels: Now, config of the Arris S33: And the Upstream Channels: I notice the S33 has more Downstream and Upstream channels, but don't know if that really means anything to the standard, regular daily usage. The tech also had the problem today of not being able to do anything from the Head-End with the modem before he replaced the problem. Once he did that, he was then able to send warm and cold hits to the modem no problem according to him. My girlfriend and I both work from home and are in IT. She is on Zoom / Teams calls quite a bit, and I am on Teams calls a bit and VPN (sometimes numerous VPN's) 100% of my day. Thanks everyone!
