You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)2.3KViews4likes3Comments"Increased internet traffic" and "Network impacting event"
How would Cox react if I sent a note to their payment center stating that I had "Increased banking traffic" that created a "budget-impacting event", therefore making it impossible to pay my bill? Well, we all know, they'd turn OFF my service at a minimum. I wish I could "turn off" Cox by firing them, and choosing another broadband service, but there are no other choices where I live.2.7KViews4likes3Comments"Network-Impacting Event" In San Diego
Do we have any idea what this is? Why will it takes days to fix? Our internet has been up and down for the last 3 days and now it seems we can expect more of the same until 9/27/2022 at 12:02 AM?? I think we need a better explanation.Solved1.9KViews4likes11CommentsWorst experiences ever
Over the last couple days I've spoken to agents online and on the phone, both were completely incompetent. I explained that I pay for gigablast but am only getting 110-140mbps and have already factory reset the modem, refreshed the signal, unplugged it, all the basics as I am in IT myself and more technical than most Cox agents I've ever interacted with. They then wanted to reset it again and still no improvement. They proceeded to schedule a tech visit which turned out to be 3 techs from a subcontracted company I've never heard of and after 2 hours, a new modem, changing my wifi password, and unplugging my Ethernet switcher had only managed to decrease my speeds further. They tried claiming that cox has never pushed 1000down and basically called me a liar when I mentioned I had when it was first installed. I finally showed them speedtest screenshots and all they did was start blaming my computer, ethernet cable, modem's placement, anything they could think of. My computer is a top of the line beast by the way so that was out of the question. They finally left with no clear answer or explanation so since then I've tried calling in for the last 2 hours and either get transferred, hung up on, or they lie and say they can't hear me. When I do get someone who actually talks, all they do is read from a script and ignore anything I say. I say the modem is brand new and the techs just left yet they want to start the whole rigmarole of resetting and refreshing the signal. I tell them the light is steady white and am immediately asked to let them know when the lights stop flashing...I tell them techs were just here and replaced the modem and the reply is "I'll send a tech out but if it's due to damage you caused the modem you will pay $75" Each agent (5+) I've spoken to would not discuss any credits to my bill or reimbursement for receiving a fraction of the speed I pay for. Finally I ask for a manager and am transferred to be greeted by a machine saying you're closed. This has by far been the worst customer experience I've ever encountered.6.8KViews3likes13CommentsConstant outages
What is going on with the massive insatiability? The last month each day is a dice roll to see if I get working internet, half working internet, or no internet. Cox is really undermining the "I pay for internet, use internet to make money, pay them for more internet" arrangement. Sooner or later the situation will be insolvent. And the constant "updates" which are just lies at this point, every couple of hours its gonna be a couple more hours.708Views3likes16CommentsIs there any way to get the service i pay for?
I'm generally a tolerant person. I'm not one to complain about a service or meal unless its absolutely horrendous. Yet here i am, so you know where this is going. We recently moved to Phoenix AZ from Kansas City MO where we thoroughly enjoyed our Google Fiber internet service (gigabit up, gigabit down, Unlimited data, $70 a month) We had it go down about once in 5 years. Night and day better than your service in every way, probably why you lobbied to keep Google out of Phoenix, but I digress. Now we have Cox, because that's our only option. To say we are completely frustrated and angry is a severe understatement. At first it was annoying how much more we had to pay for worse service. Gigablast, plus having to pay for unlimited data means a cool $179.00 a month, and only a 30mb upload speed compared to the gigabit we had. But hey, at least it was mostly pretty stable. Until this June. Since then its down nearly every day, often multiple times a day. What is going on? I pay 179 a month and for the past 2 months its down ALL THE TIME. 5 times a week, at a minimum. When it is working, we often get .5mb upload speeds. This is completely unacceptable. No bill credits for the horrible service, no discounts. Just horrible service with no apologies. Funny how if i don't pay my bill ill get a late fee, but you dont have to pay a fee when you don't provide the service you are supposed to. I get that you guys have a monopoly and really don't care, but PLEASE at least fix your service so it functions reliably. Not only am i having to pay outrageous sums every month for sub par service, but as i work from home, you are literally costing me money. I've tried calling, I cant ever get ahold of anyone who will help or cares, at best they kick me to chat service with someone in Bangladesh. In fact, right now I'm hot-spotting my phone just so I can log into your forums to tell you how bad your service is and plead with you to do SOMETHING about it. I'm fully aware you don't care, I'm fully aware you probably wont help me either. I have no choice but to pay you for your horrible service if i want internet at my house. But hey, at leastI feel a little bit better getting to vent about it.1.7KViews3likes6CommentsJust a reminder on user opinion of Cox Data Caps
Just a reminder, since imposing data caps you have done little to address the complaints of customers (data caps too low, no option for unlimited that is reasonable, being so *** greedy it makes me cringe paying my bill every month). I still absolutely despise this company and its policies on capping data to 1TB for all levels of internet service, it's a joke in 2018 and you should be ashamed of yourselves. I seriously can't wait to for SpaceX satellite internet to become available, because the moment I have a viable alternative (let's see you stop SpaceX accessing utility poles you anti-competitive you-know-whats) I will be ditching your company so fast and never looking back. You're fortunate in that, for now, there is no viable alternative for service in my area... you better believe if I move, ISPs will be high on my list of considerations and if Cox is the only option, I'll just move somewhere else. The other part that is fortunate for Cox is that you STILL HAVE TIME to fix your colossal screw ups, before the competition comes in and kills you (it's going to happen, it's only a matter of time, look at your TV business). Fix this, and maybe the hemorrhage of customers will not be so bad when another company that doesn't want my arm, leg and first born to provide me with a decent service at a fair price arrives. In the past, SEVERAL years ago, Cox had data caps in my market (though not enforced at the time) of OVER 2TB... what happened? This was years ago, and someone at Cox deemed that to be a fair amount back then... I'll tell you what happened. Greed. Plain and simple, you found a way to increase your profits at the customers' expense, yet again. Your investments in infrastructure are a joke, you're never laying new fiber or upgrading existing lines... you barely fix what breaks, and wait for things to break and go down before fixing (if you ever even upgrade at all, I'm talking Nodes here). All you're OBVIOUSLY doing is overselling your capacity, and hoping that Data Caps will offset the amount of use that customer are getting, so you can keep piling on more and more customers while never improving or upgrading a *** thing on your end. It makes me sick, and I am going to continue to complain as long as there are data caps and no reasonable method to avoid them entirely. Eventually, if/when you do nothing, I willtake my business to the first competitoralong with plenty of others with me... I would almost rather it go that way, because in my current view of Cox, not much would make me happier than seeing you go out of business in the nastiest possible way. You know what they say about karma, and you'll have earned every bit of it. Doing business with Cox feels like being in an exploitive relationship, with no easy way out (no competition, and anti-competitive behavior from Cox to keep any and all competition far away, funny how there's always enough money for that project isn't it????). Do something about it. Sincerely, A once happy, butnow extremely unhappy customer.587Views2likes0CommentsInternet Issues - Consistent Lost Packets North Phoenix, Arizona
Continuing my previous post that was closed: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21292/internet-issues---consistent-lost-packets-north-phoenix-arizona The same issue is still occurring. I now have months of data collected to support packet loss beyond my home, as well as an in-home Cox technician that confirmed the infrastructure beyond my home was the issue and that he was seeing packet loss at my tap while excluding my entire internal network. The call date was September 8, 2018 and packet loss beyond my home should be notated on my account in accordance with that call. Here are screenshots from a packet testing utility I've been using while hard wired to my modem and through a router - the same packet loss issues persisted with or without the router in between. Packet loss also persisted through different hardware and operating systems. This packet loss issue persisted through three separate/new routers, two separate, brand new DOCSIS 3.0 modems, a Cox supplied Panoramic modem/router combo as well as the current Motorola MB8600 DOCSIS 3.1 modem. The modem provisioning can be found in my account history. In the photo below, you can see lost packets using UDP (in the Ping Plotter application window, not a normal ICMP request that would normally be dropped due to low priority) and a normal ping in the command prompt window both displaying dropped packets at the same time using two separate types of communication: Here is a screenshot from my modem indicating the uptime (less than three weeks, modem is brand new) and the several hundred thousand of corrections needed on bands 2-21: I called Motorola to confirm my understanding of the "correction" column, and was immediately informed that the number of corrections based on the modem's status page is indicative of an issue with Cox's infrastructure beyond my home. My RG6 line runs direct from the tap at the outside of my home to my modem - no splitters or other devices in use, and was replaced about two months ago by a Cox technician. The RG11 line that runs from the closest Cox ingress point to the outside of my home was replaced as well, about two months ago. There is a problem with the Cox infrastructure in my area of Phoenix. I've been dealing with this problem for months, and have provided Cox with dozens of data sets like the ones linked in this post - yet no tangible corrective measures beyond replacing the lines running to my home have been taken. I currently have a complaint in with the FCC and FTC, and will continue documenting and communicating this information out until the issue of packet loss is identified and corrected.33KViews2likes66CommentsCox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...Solved56KViews2likes53CommentsCox's Failure to Support Gigablast
First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JP2KViews2likes7Comments