Panoramic Wifi Gateway App Issue
I can not believe I have to come here and complain about such a popular and MUCH NEEDED WIFI SERVICE IN A TIME LIKE THIS, it will now be 2 weeks since multiple devices in my household CAN NOT connect to the internet because I paused them and then they had an outage and ever since my WIFI app does not work it says there is no devices connected but i have over 5 devices connected, soo i can not locate the devices in the app and un-pause them. 5 chat reps, 3 phone calls AND a tech to my home whom was here under 5mins and stated he would be back with a new modem 7 days later and he STILL HAS NOT MADE HIS WAY BACK this is unbelievable! If you are here looking for internet RUUUNNNN.... outages every other week during the pandemic i nearly lost my job, and reps just kept saying they are overloaded with everyone working at home in my area, Well ppl are making there way back to the office here and yet still outages are VERY often with Cox!!! Yet stilli havethe FULL financial responsibility of $200+ a month with them! IF i had another internet option TRUST ME I would leave almost three years with them now and it has been COMPLETE TRASH. If i knew how to take legal action I WOULD, because they have been robbing me of my bill for three years now for a service they have NEVER been able to maintain. I hope this messgae reaches Cox moderators and pepople looking for this service I one to thought they could provide.1.2KViews0likes1CommentIssue with Panoramic Wifi App
I'm inthe market to buy a couple Cox Panoramic wifi pods. Not sure how long this issue has been going on since I only recently downloaded the Panoramic Wifi App. I'm having issues trying to login. The app is telling me I need to upgrade my service after going to the browser and logging in to my Cox account. This is not true as I pay for Gigablast and have the Panoramic gateway modem. I have had both of these for 2+ years now. Been on a couple service chats and one call. All associates can verify I should be able to use the Pods with my modem but are getting held up on to why the app is giving me that message. I only have one account, no secondary accounts so that is not the issue. I don't want to order the pods until the app is working on my end. I'm guessing by Cox's support staff responses that they have no clue what the issue is. Their best fix was to "uninstall/reinstall the app" on my phone and try to sign in again.Any help is appreciated.2.3KViews0likes2Comments
Does anyone have a resolution to this?
[View:~/forum_home/internet_forum/f/internet-forum/26959/your-cox-com-account/105579:320:50] Your Cox.com Account - Internet - Internet Forum - Cox Support Forums I have had this issue for months and no one seems to able to fix it and/or even know what I am talking about at the store, online support or phone support. I cannot access certain features of the website because it says my account is inactive. I have never had cox service ever until this address, so the moving to a new residence problem doesn't seem to fit. Can someone please help754Views0likes1Comment
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!1KViews3likes1Comment
Welcome to the Apps Forum!
i need to say i am happy with the product cox has but cox does not care or has no loyalty to a customer of at least 30 years this contract is almost over and then i will go to the completion james belluscio jbell431@cox.net Forum: Apps Forum Posted: 4 Apr 2013 Post Subject: Welcome to the Apps Forum! Post author: ChrisB Welcome to theApps Forum, where you can ask, answer, and discuss technicaltopics regarding Cox applications. Purpose The purpose of the CoxApps Forum is to allow customers to discuss technical topics related to Cox applications, including the Contour iPad application, Cox TV Connect, and Cox Mobile Connect with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, clickJoin the Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “Can't figure out where to download the Contour app.” Provide a specific description of the issue.For example, write“I just signed up with Cox, how can I access Contour?” Use theReport Abusebutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theSelect This Answerbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!1View0likes0Comments
Account info change
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.4.9KViews0likes1Comment
Cox Connect
Hi I have Cox connect for about 1 year now. I always use Cox Connect app to DVR programs. This week it started giving me a error message on my Iphone 4 Set top box not found and the work Ok. If I hit Ok and go to my channel it says I have no favorite channels which I had at least 10. And when I go to Settings and Digital Recorders I get a message Your account does not include a Digital Top Box subscription and it tells me to to to the Cox.com site on details. I have spent about 1 hour on the phone with Cox and they can not seem to help me except to open a trending case. They confirm that I do have the subscription. They refreshed my box I have uninstalled and reinstalled the app. I also have a Ipad which I did not have the app and download on there and same problem. I also get a error message 102. Which I can not find anything about. Anyone else having this problem ?4.5KViews0likes3CommentsPutting account on vacation!
I've heard from a few people that there's a way to put my account on "vacation" for a couple of months while I don't need the services. Is that really possible? If so, how do I go about doing so and is there an upfront fee? I'd like all details about this topic please, leave nothing out! :)6.1KViews0likes0CommentsChange my forum user name
I want to change my username. When I filled out the form to post something, it asked me for forum name, and I thought it was asking for which forum I wanted to post in. I'd like to change my name from "Cox Mail Not Sending from Clients" to "reinsterling."2KViews0likes1Comment
account management
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.Solved4.3KViews0likes1Comment
Does anyone have a resolution to this?
[View:~/forum_home/internet_forum/f/internet-forum/26959/your-cox-com-account/105579:320:50] Your Cox.com Account - Internet - Internet Forum - Cox Support Forums I have had this issue for months and no one seems to able to fix it and/or even know what I am talking about at the store, online support or phone support. I cannot access certain features of the website because it says my account is inactive. I have never had cox service ever until this address, so the moving to a new residence problem doesn't seem to fit. Can someone please helpWorlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!