Trying to save money... Trying my patience...
A week ago I got a nice mailer (snail mail) informing me that my Bundle discount is expiring. I called the phone number indicated and discussed my options. By the end of the discussion, I cancelled a tier of digital cable channels and the bill only went up by $3 (for 6 months). (Yeah - I CANCELLED some of my service and the bill went UP!) After speaking with my wife, we've determined that we can't afford to spend MORE money on a service we don't use enough to justify. Today I called the Customer Service number and asked about changing my TV package to just TV Essentials (basic cable - no HD, no DVR, no HBO), keeping the internet as-is (HSI Preferred) and eventually cancelling the phone service as well (I'll need time to obtain another modem, since the provided one will be reclaimed if I cancel the phone service) Here's the answers I was provided: (I'm currently paying $163) HSI Preferred, TV Essential and Digital Phone (Essential): $122/mo. No, wait $135/mo (Hey actually said that) HSI Preferred, TV Essential (No Phone): $108/mo. No, wait $118/mo (again, he quoted me the wrong price and corrected himself) These prices weren't horrible, but I was hoping for something even lower (like the $75 after-promotion cost a new customer would pay). So then I asked about re-bundling and signing up for another 12 month contract: HSI Preferred, TV Essential and Digital Phone (Essential): $138/mo for 12 months. (Yep, $3 more than if I billed them a la cart) Can anyone point me to a resource that can help me modify my current bundle to save money and keep my business with Cox Cable? The web site is useless if you are already a customer and need to modify your services and the Customer Service line doesn't seem to know for sure what I'd pay for the services I want. Anyone... Anyone...21KViews0likes10Comments
Impossible to Change Primary Account Holder to Bill Payer - Now No Refund?
I've been a perfect cox customer since 2005 when my husband and I bought our first home. I have never missed a $225+ payment . . . or even been late. When I set up bill pay with my bank - I tried to get the Cox account in my name as well. This proved to be an impossible feat . . . the only conditions which would allow such a maneuver are the "primary"'s death, disability, or moving away. Period. And no you cannot change the name on the account either . . . not unless you fit into one of these scenarios: Marriage - You may change your last name or middle initial, if applicable. (Marriage license required) Divorce - You may change your last name or middle initial, if applicable. (Divorce decree required) Legal name change (Court order required) Misspelling (Government-issued photo ID required) So, even though I was responsible for the account, and my husband was not, I'd have to settle for being a "user" , having very limited priveleges. This sure seems absurd, but what can you do? Nothing - according to Cox. Six years later, my husband is long gone (I heard he is homeless) and the bank now owns my house. Sad . . . I know. (For me and the thousands of others in my boat). I can deal with these things 'tho. What has actually made me lose my faith is Cox and their unbelievable inflexible "policies". Since Cox is prepaid by a month, when I close my account, there is a $200 credit. Great, right? NOT!!!!!!! Cox will not give me a refund. According to their scripted robot reps: "They will only process a refund in the primary account holders name . . . ONLY . . . and they will only mail the check to the last address on record. How nice of you Cox. You want to send my hard earned money to someone who did not pay you, and who does not have an address. I have tried every which way but loose and all to no avail. The absurdity is beyond belief.18KViews0likes5Comments
Equipment Return
Before moving to Maryland I disconnected my Cox cable service and returned the equipment to the nearest cox store. I went inside, the man looked up my information and told me that he marked that I had returned everything. I asked "is that all?" I was told that I was "good to go." Now, 2 months later I have received a letter from a debt collector that indicates I owed Cox for equipment! When I inquired with Cox customer service, I was told to "just pay it' to avoid issues with my credit score. I am very upset that I have to choose between saving my credit score by paying a debt I don't owe and keeping my hard earned money. I do not know what to do.7.5KViews0likes1Comment
Putting account on vacation!
I've heard from a few people that there's a way to put my account on "vacation" for a couple of months while I don't need the services. Is that really possible? If so, how do I go about doing so and is there an upfront fee? I'd like all details about this topic please, leave nothing out! :)6.1KViews0likes0CommentsAccount info change
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.4.9KViews0likes1Comment
Bill Delivery options changed without my consent or knowledge. Late fee ensues.
For the first two months of service with CoxIreceiveda paper bill by mail. However, on the third month, Cox changed my account to "paperless billing" without even so much as notifying me of the change. So when the bill was due I wasexpectingto get a bill by mail as with theprevioustwo months but it never came. Now I have a late fee because I was apparently suppose to log in and pay via credit card even though no one told me that was the case. How was I expected to know Cox would change my account settings without my consent or even so much as notifying me of the change?I'm a new Coxcustomerand quite frankly this is a prettybig slap in the face right off the bat. I hope this isn'ttypicalityhow Coxcommunicateswith it'scustomersbecause I frankly don't feel like having to babysit my internet provider to make sure they don't pull the wool over my eyes and change something. I have since changed my settings BACK to paper billing and have paid all bills to current date. However, there is still a $5 late fee on my account to deal with. Now 5 bucks isn't going to break my bank, but due to the ethics of how the late fee wasoccurredand the poorcustomersurviveI havereceivedso far I will not be paying it. I'd like to workcustomersupportto get the fee removed as an error since I neverreceivedmy bill. However, if I'm forced to pay the fee I will be looking in to other internet providers who have a bettercustomerrelationship (orat leastthedecencyto not changecustomersettings).4.9KViews0likes2Comments
Cox Connect
Hi I have Cox connect for about 1 year now. I always use Cox Connect app to DVR programs. This week it started giving me a error message on my Iphone 4 Set top box not found and the work Ok. If I hit Ok and go to my channel it says I have no favorite channels which I had at least 10. And when I go to Settings and Digital Recorders I get a message Your account does not include a Digital Top Box subscription and it tells me to to to the Cox.com site on details. I have spent about 1 hour on the phone with Cox and they can not seem to help me except to open a trending case. They confirm that I do have the subscription. They refreshed my box I have uninstalled and reinstalled the app. I also have a Ipad which I did not have the app and download on there and same problem. I also get a error message 102. Which I can not find anything about. Anyone else having this problem ?4.5KViews0likes3Comments
account management
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.Solved4.3KViews0likes1Commentproblems updating payment info
The system won't let you add a credit card while a payment is pending, which is most of the month. Thismeans you have a few day window to update payment, or you have to call a rep, cancelthe pending payment, add a one time payment, add a new card and re-enroll in auto payment. How is that for simple, responsive customer service on the web site? This needs to be updated. This is the only site that I have used where I can't add a card at any time and change method of payment at any time. Please fix this problem.4.1KViews0likes1Comment
