Losing service multiple times a day
I have cox 2 gig service and for over a month now, my internet just quits working and the modem light turns red. I have contacted support (which is a waste of time) multiple times with zero resolution. Specifically customer service “scheduled” another tech and then cancelled the appointment without informing me. Another instance they said they were sending another modem to replace the current modem, that was 2 weeks ago and when I reach out to them for a status, they say they don’t show one even being ordered. I’ve had 4 different techs at my house and my neighbors are having the same issues. The techs stated it’s a known issue with no fix. Cox won’t acknowledge this issue nor credit my bill for losing my service multiple times a day. This issue needs to be fixed!!
Outage since 3pm on 4/1/21
Please reopen the outage notification for the 85260 area near Shea and 101. The outage is being reported as resolved but I can assure it is not. Multiple homes in my neighborhood are down. No TV, no phone, no internet. The Cox app and web browser device resets aren’t working. The live agents keep saying there is not outage notification. Please stop the madness. We are wasting resources on all sides.
Customer service hours
This is silly, but I can't seem to find the hours for residential support (except the local store). Oliver tells me there are agents available 24/7, but when I try to click through, it tells me that it's closed and to try later. I am having the same experience with phone support, even though it's after 8am EST, which was the starting hour according to the only page I found that showed a start time at all. It says there is currently a high call volume, also, which is weird if service is closed. Thanks!
