- I am not one to complain but I feel I must make this post for other cox users experiencing the same frustration. For six months straight I cannot stream video *upload or play games consistently on a gigabit ethernet connection. I have replaced all my equipment (modem, router, switches, cable runs) and had 6 different techs to investigate the issue and I still experience this problem every day and it only gets worse. I was recently told it was an issue with the Node and that it was a known issue that has been reported multiple times. I have been told to wait for them to fix it and I feel like there is nothing I can do anymore. Every time I call retention to get my bill reduced for the issue I am met with denial and impatience. All I want to do is simply pay for a good internet connection but since COX has a monopoly in my area have no choice but to be at their whim. All but one tech that has came out has shown any sort of care for my issue while the rest have said they would escalate my issue for me to find out no notes were left on my account and I have to start the process over again and again. COX is hands down the worst internet provider I have ever been a customer of and I really use to love this company which at the point is just embarrassing to even say. The service up to this point is unacceptable and goes to show what happens when you do not need to compete for customers. I will be filing an FCC report and at this point if the problem is not resolved this month I will be using a cellular router with a data plan because that unfortunately looks like it will be the better option at this point. For any cox techs that reply to help me I already have open tickets regarding this case.
- I am still unable to view my Bill online or any of the services that may have been changed. I spoke with Technical Support, and Customer Service and Loyalty Representatives about 7 times over 4 days and no one is able to resolve the issues. My bill has gone up many times w/o reason, so I am concerned that it may be much higher than when I first called. The new website does not allow me to check my charges or services. While conveying this to a technical support member, he tried to check his own account while on the phone and he was unable to view his services. What can I do?
- Back in January, (due to the holidays) I had to set up a post dated payment to prevent my services from being cut off. I did so, I MANUALLY entered my card information, double checked and set up the payment. The day the payment was charged, for some reason it was declined and returned.The first thing I did was call my bank, checked for blocks and funds and EVERYTHING WITH MY BANK WAS IN ORDER. When I saw I was charged another fee for this I called and spoke to a supervisor and was then informed AFTER he verified my which card I used, that they had a different card on file (only on their end because it did not appear on my end) I haven't had this card in years and did not even have saved anywhere on my account. I have called and chatted several times, with supervisors and regular employees, I have been hung up on twice over this, I was a assured a supervisor would call me back ASAP and still nothing. I was informed my case was passed on several times to someone who can help me. Not once have I gotten a call back or update on my case. (Above and beyond with their customer service apparently). When I finally called back, I was told it was denied again and I do not find this is not a fair practice. What is comes down to is Cox charging ME a fee for THEIR mistake (twice!) and getting away with it by giving me the run around. I have been a customer of Cox since 2007 (not 2010 like they told me!) I have spent thousands of dollars as a customer for the past 12 years, and this forum is my last attempt at giving Cox the chance to do right by a long time customer otherwise we part ways here.
- Hi, this post is to bring attention to the issue that I am having in a recurring fashion with cox. I have gigablast. I have submitted a formal complaint with the FCC. The issue with my internet is not a line issue or an issue with the lines in the house, or an issue with one specific computer. My upload speed is legitimately just being throttled. I brought to the attention of a rep that I filed a complaint with the FCC, and my internet worked perfectly, for about a week. So much for 35 upload. During peak times, I understand my upload dropping, and for the last week during peak times the lowest its gotten is 22 up. However, now I am back in the same boat I was in a week ago, after four conversations on the phone, a rep visiting my house, and a formal complaint with the FCC. My upload is less than 1 mbps. 1!!!!!!!!! This is beyond ridiculous. I have a suggestion for you cox, stop throttling your speeds. I know you hate hearing that work, because I've had two reps hang up on me as soon as I mention it. You still haven't contacted me about my FCC complaint. Im about to lodge another one. Three years in this house, and I've never had these problems with upload. It started when I started streaming onto twitch. As soon as I started using more upload and upgraded my internet to compensate, I started getting throttled. I should never see less than one up. It's so bad that the dial up company in the neighborhood offers more consistent and faster upload speeds. It's pathetic. It's targeted. And I'm over it. As soon as another company moves into the area with any kind of consistent service i'm switching. Too bad you have a monopoly in the area though because that's how the free market works for ISP's.
Internet was always shifty when it comes to gaming, but it's getting to the point of dubbing it un-usableHi, hardcore online gamer and customer of 3+ years here. I'm concerned about an issue that seems to be affecting me daily and would like to know if anyone else is having it this bad. My Internet was always shifty when it comes to gaming online, but it's getting to the point of dubbing it un-usable. I upgraded my internet a little while back (Maybe a month and a half ago) from the grandfathered 300 Mb plan to the 500 Mb plan. I have always had a TON of issues disconnecting or my internet shutting off entirely while starting up an online game no matter what the game is. Where I'm at with this issue now since I have upgraded, the internet doesn't run consecutively smooth for more than a minute or two literally ever. And by 'smooth' I'd like to point out that I'm not cherry picking common lag issues considering that when it lags, my games become completely unplayable, all my friends and enemies appear to run into walls, I teleport all over the place, what I see happening before my eyes is not actually what is going on at all... You know, the usual stuff that happens when you hard DC. And for instance, some days I can't even play a full 2 minutes of a game before the whole house loses internet and is forced to reset. And what's even more insane is that I could wait for the internet to come back up and try to repeat the process and the SAME thing happens AGAIN. This will happen throughout any and almost every hour of the day. (I would also like to point out that I do prefer to hardwire my connection and do when the panoramic pods work, which also go offline several times every day no matter what! So yes, I also rely on wifi sometimes) I have had a lot of work done for everything from running a new coax downstairs when I used to have an extender router, upgrading my hardware to the 3rd gen, to my post outside being worked on several times. Nothing has solved my problem as this has always been an almost daily issue. One of the Techs that worked on my post last had told me that I was at the tail-end of a node and that any problems experienced elsewhere on the way to said node might be amplified because I'm "at the end of the spiderweb". If that is true I would like to know why I am paying +$100 a month fora connection that barely works outside of browsing the web and meanwhile Cox can't seem to fix this issue and distribute the connection more properly in my area, of course, if that is to be taken as accurate information about the node. I don't know anymore, I've tried so much and have been so patient with support and I just don't know if I can afford to put up with this much longer. Any suggestions or troubleshoots would be awesome. Thanks!