Forum Discussion

Suspicious_Emai's avatar
New Contributor
5 years ago

For over a week I have not been able to Access My Account RE: Online Billing and recent changes

I am still unable to view my Bill online or any of the services that may have been changed. I spoke with Technical Support, and Customer Service and Loyalty Representatives about 7 times over 4 days and no one is able to resolve the issues. My bill has gone up many times w/o reason, so I am concerned that it may be much higher than when I first called. The new website does not allow me to check my charges or services. While conveying this to a technical support member, he tried to check his own account while on the phone and he was unable to view his services. What can I do?

1 Reply

  • Bruce's avatar
    Honored Contributor III
    does not allow me to check my charges or services

    Where does it not allow you...logging in, navigating, timing out, etc?  What browser, cookie settings, errors, etc?