High Data Usage Since Data Cap Announcement
Since the cap was announced my data usage has been exploding, due to no changes in my use habits. When they announced it I got the email saying I should be good to go since I'm not a heavy user. The following billing period, my usage went from 436gb to 859gb, all of my usage seems to have doubled, and this month I am on my way (apparently) to hitting my 1tb cap at 894gb with 4 days left on my cycle. Even last night, I only watched a 1080p netflix show for 4-6 hours (compared to the day before where I spent over 12 hours streaming and gaming) to find that somehow I had used 19gb vs 9gb for the day before! No weird devices on my network, password has been changed. And I am a single person, the only one using the internet... Anyone else dealing with similar circumstances, dare I say it, shady circumstances and how did you resolve it?1.1KViews0likes0CommentsData Usage Limits
Thank you for the grace period, we have some learning to do. My question is whether or not Cox will provide carry over of some or all of the data usage that we are paying for monthly? This is a common practice of wireless companies to accommodate the uneven usage of home customers. For instance the new purchase of a gaming device (Xbox, PS,...) can and does use in excess of 400 GB to move old games and profiles info to the new box.1.2KViews0likes2Comments
Unusual high usage final three days before the new charges go into effect
After receiving notification texts and chatting with someone who was trying to get me to pay $50/month for unlimited I did finally get someone on the phone who took off the additional $80 in charges I was going to be getting on my bill but she had no answer for what just happened and now has me completely unsure of how to handle future usage. I'll try to make this short and sweet. Prior to 11/8/17 I only used Cox for Internet services I have the preferred plan. I watched ALL of my t.v. thru Netflix, Amazon, HBO Now and Showtime Anytime. This would be everyday for at least three hours a day and eight hours a day on my two days off (I like the background noise while I'm putting around the house). During the three cycles prior to 11/8/17 my highest usage was 1174 and my lowest was 999. This was using the streaming services without any concern 11/8/17 I have Cox come out and install television and telephone. From 11/8-11/16 I am strictly watching Cox on demand except for one day where I watched Netflix for three hours while working in the garage. My average daily usage was 50-70 each day for all of the prior months I had just cable. On Nov. 13th I get a notification I'm at 85% and I think no problem since I am now only watching Cox on demand I have nothing to worry about. On November 16th I see a notification that I'm not at 146%. Whoa no way there must be a mistake. I go to the usage meter and on 11/13=216, 11/14=201 and 11/15=218. This is crazy, I haven't streamed anything in three days. 11/16 I get home from work and I contact Cox via chat. Chatted with Sam T. Every single message was that I need to consider unlimited for $50.00 more per month. I keep telling him I haven't been streaming for three days but the next is that I need to consider unlimited because my usage is so high. I give up on Sam T. because he has me ready to pull my hair out. I call Cox and get a nice woman named Karen who tells me that the On Demand comes off my data. Luckily I had already searched the forums and had a reply from cox to that very question in which she itemized all of the Cox options that do not go against your data and On Demand was one of them. So Karen believes that I have a problem and she instantly takes the $80 in additional charges off of my upcoming bill (I hope). She tells me to keep an eye on the meter daily to make sure it's not continuing. I turn off wi-fi to my cell phone and my iPad since these are the only items that I have on wifi. I look at my daily usage for yesterday and it's 103. I got home from work at 10 a.m. turned off everything by noon and watched on-demand when I went to bed at 3 p.m. I used 103 GB doing absolutely nothing internet related. I get home from work this morning and have to do something since this bothered me throughout the night. Why do I have to turn off wi-fi to anything in my house if this wasn't a problem since I started Cox internet in July? I'm not even streaming anymore which I was able to do daily without a problem. So I'm throwing this question out to the forum. I think if Cox tries to whack me with having to purchase additional data each month when I already pay 69.00 per month for internet and now 133.00 for television and telephone I need to get rid of Cox completely. I'm sure I'll have to file a complaint with the FCC if they decide to tell me I have to pay early termination fees or whatever but I'm really not going to take this lying down. Everything was fine before they decided to place a cap on internet and it seems very suspicious that my usage skyrockets three days before they start doing this. BTW I live alone so I'm the only one here and no one else could be tapping into my wi-fi since no-one else including myself knows the password without having to look on the bottom of the wi-fi modem. Thanks for letting me vent!1.5KViews0likes3Comments
Working on fixing the mess you made out of email
I am not Reporting ABUSE!!!! I just joined forum to complain about latest COX email updates. Terrible! But I cannot enter a reply nor a concern. It only allows entering 'abuse'. Insane incompetence. A pet concern - I can't open an email nor compose one in a 'new tab'. I rely on this ability. Extremely poor update programming with no new benefits except ability to FORWARD with graphics. Forum: Internet Forum Posted: 26 Jul 2017 Post Subject: Working on fixing the mess you made out of email Post author: Annoyed Email User Thank you SO much for dumping us into this "improved" interface. It's going to take me several days to untangle this and get everything moved over to POP3/SMTP to Outlook, since you made your web interface unusable. Unfortunately, there is a problem that I apparently cannot fix so easily - I have two secondary email users, with separate profiles, with their actual names in the profiles - and this idiot application sends EVERYTHING from their accounts under the PRIMARY account holder's name. NOT acceptable. Fix needed ASAP. Maybe at the same time, you can stop trying to bring up your INTERNAL DEVELOPMENT page (www.int.dev.cox.com) when a user signs out. THAT really tells me (a web developer for fifteen+ years) that you have some truly incompetent people working for you.0Views0likes0CommentsImpossibly high data usage
I have been fighting supposed high data usage. I unplugged all physical cables, and disabled wireless in my router. The only thing connected from Friday Afternoon to Sunday evening was the physical router. According to the Usage Meter for Cox, My usage over this period went from 308 gigs to 465 gigs. I have a D-link DIR-865L that used 157 gigs over 2 days by itself?? BTW I used this same router behind the Cox supplied router, that I never really used, and the usage was fine. When I got rid of the Cox Modem/router junk box and got my own Modem, this usage exploded to the tune of 37 gigs a day average. One day was reportedly 62 gigs in a single day, when I was 600 miles away. My Wi-Fi password is 47 characters long with cap and non-cap, numbers, and symbols. Every machine in the house was scanned with Spybot, Microsoft Security Essentials, AVG, Malware Bits, Panda, Norton system protection, MacAfee, and Trend Micro. All with negative results. Basically somehow an impossible amount of data usage is being reported on my account that cannot be accounted for. The router, with Wi-Fi disabled, should only check it's online connection to the internet and NTP address polling. All other services are turned off. Cox needs to have a LVL 4 tech support that you can get log files with source and destination MAC addresses so I can compare all MAC addresses in my network. I'm positive they won't, but it would be the smoking gun I need to prove the data usage is not on my end.2.1KViews0likes3CommentsData Usage Meter not working all the sudden.
Why has the Data Usage Meter been stopped and removed ??? . Mine has not worked since 7/12/17 . Why is it not available all the sudden?? How can we get it working again ?? instead this....The data usage for your account is not currently being captured and will not apply to your current data plan. If you have any questions regarding your data usage plan, pleasecontact Customer CareorLive Chatfor assistance.8.8KViews0likes22Comments
New Internet data limits - question
First of all thank-you Cox for upping data limits to 1TB - awesome. Can you give a ballpark figure on how much data a home security camera uses that connects to wifi and if there are any special setting we should pay attention to? The data is stored in a cloud but the camera can also be used on demand.Solved2KViews0likes3Comments
Why do I get penalized for using Netflix/hulu in the data overage "test markets"
I pay for Cox internet preferred and also cox advanced tv 220+ channels. It seems a bit unfair that after 350gigs of data use I am penalized and my speeds are purposefully slowed to a crawl where Netflix and hulu will not even load. Why do I get penalized for watching shows on Netflix/hulu when this is my primary data usage as I am also paying for television services? My television picture does not become more fuzzy and hard to see the more I watch tv so why should my data speeds slow the more I use the internet?3KViews0likes2CommentsYour Data Usage Meter is undergoing maintenance. Please try again in 24 hours.
The Data Usage Meter has been displaying the above error message for months. How may I track my data usage and when will this tool be working again? Also, do you throttle or reduce speed when a cap is reached? Thanks.4KViews0likes5CommentsCox agent confirms that they do throttle speeds
Just got out of a chat with an agent about speed issues I've been having for the past month and he confirmed with me that due to exceeding the data usage cap that Cox is indeed shaping/throttling my connection. I tried to point out that under Cox's own Terms of Service it states that "Cox does not shape or throttle Internet traffic based on the particular online content, protocols or applications a customer uses" but he was adamant that I was being throttled due to excessive usage. I had a feeling that was the case since my speeds have taken quite a nose dive in the past month. I'm currently on the Internet Premier plan that reportedly has 100mbps/10mbps and I'm down to 16.2mbps/768kbps on my last speed test. The download doesn't bother me so much, but the upload is killing me. I've done some troubleshooting on my end just to make sure it wasn't Cox doing this to me. I've moved the modem to every possible spot in the home, tried the connection with and without the router (same results either way), did a factory reset on my modem (Motorola Surfboard 6121), and checked my signal ratings and they appear to be in a good range for both the downstream and upstream. I feel like I've covered all my bases, and the timing of my slow down with me going over my data usage really only points to shaping happening on Cox's end. I'd love to be proven wrong, but that's what it looks like to me. I'll probably be calling in the morning to cancel service. tl;dr: Asked agent if I was being throttled, said yes even though it's not Cox's policy to do so.64KViews0likes18Comments
