How Can I Record by Keyword on Contour?
I see this was a request from 4 YEARS AGO! It is simply lazy by Cox and the vendor of Contour to not have this implemented by now. The first opportunity I can I will leave Cox TV and move to some form of streaming. Prices go up AGAIN and no increased value for the service. So done with it.
Cox Degrades Signals and Prohibits Cable Box Resets
As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure". SYMPTOMS: Black screen, no audio with a displayable info bar. This went from occasional on one channel to this year multiple channels every night for hours at a time. MPEG macro-blocking with audio drop out. Again initially once in a while, now multiple channels for hours at a time EVERY night. Typically it is 5 sec of audio and video, followed by 30 seconds of macro blocking or picture freeze and no audio repeated for hours on end. Tune to a channel, get 20 - 30 seconds of black before they re-route you to a non-HD channel which takes another 10 seconds to display. The instantaneous freeze with no audio that can only be corrected by switching channels. The usual fix - going to your online account to reset your cable box - still appears in the account. For the past several months they would not allow it after reporting the network was working fine. You select to reset and it denies you saying there IS a network outage they will fix in 12 hours. This past week they simply report "There was a problem and we could not reset your cable box. Try again later" but it NEVER works. I believe they have actually disabled this capability of your account and just won't tell consumers they have done it. Charge you for services they deny you access to. I am being charged for HBO Max, something that should come from my HBO subscription through COX but I can't access it unless I pony up an additional $29 a month for a DVR box. My smart TV would support it through network / internet connection, but I would have to pay HBO directly for it because they say,unlike the old HBO Go I must get it through COX if I want to get it as part of my subscription. They regularly take the entire cable sometimes including internet service offline for hours at a time for "upgrades" which make no changes to the crappy signal quality, bogged down internet connections and glitchiness. Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!
ongoing television service failure - Irvine, CA
Hi, So I've contacted customer support multiple times about this and no long term solutions have been provided. Certain channels just don't work and the two technicians who've visited say thatthere are two core problems: 1) the amplifier is weak, and 2) there is a leftover cable trap somewhere in thebuilding. Both technicians have recommended that a maintenance crew come resolve the issue but two years later, we're still stuck with this garbage:https://drive.google.com/file/d/1ZVxR3X5KYWFIhn11gYOgjv9UFi7kljYu/view?usp=sharing. Can we finally fix this already? It's kind of stupid that we pay for cable then end up having to stream the respective channels online and Chrome Cast them to our TV because the television service is sh*t. 7000 building at Apricot Drive, Irvine, CA. What's it going to take to finally get this resolved - going on year two now.. Best, Overpaying CustomersALL Cox Channels Have DISAPPEARED!!
Turn on the cable box and all you see is COX and five blocks through which a blue block keeps cycling, then an "Info" banner that says the signal is "temporarily unavailable - watch another channel" except ALL the channels say the same thing. Try to reset the cable box and of course COX says, "Outage in you area. We will fix it as soon as we can". But its going into the second day. Off course, being an unregulated government sanctioned monopoly, NO CREDIT FOR DAYS OF LOST SERVICE will be offered AND NO RUSH TO FIX IT WILL BE MADE. Twice in the last two months we were told of a planned outage to upgrade the system so we would have oh, so much better service (even though it is still worse, more unreliable, more intermittent than in the days of analog service in the 80's and 90's). Once by email, it would happen on July 6, they said. WRONG! On July 8, they email to say the wonderful update was done, and oh how lucky we are to NOW have such great reliable service. WRONG - NEVER HAPPENED! Then by door hanger on July 27. WRONG - NEVER HAPPENED! So is this >24 hour outage supposed to be the 6-hour outage that never happened? I doubt it! IT IS JUST A CONTINUED ABUSE OF CUSTOMERS SUBJECTED TO A GOVERNMENT GRANTED TV AND INTERNET MONOPOLY IN AN AREA WHERE THERE IS NO OTA CAPABILITY, AND COX HAS "CONVINCED" LOCAL OFFICIALS TO DENY PERMITS FOR COMPETITORS WHO WANTED TO RUN FIBRE-OPTIC FOR COMPETING SERVICES. "COX" - say it out loud - its all in the name.
Automatic equipment upgrades/Cox Customer Service is TERRIBLE
I subscribed to Contour TV Ultimate - 4 Premiums & Record 6 250+ channels 2 1/2 years ago, however Cox has added features since then and I still have my old equipment. Why does Cox not setup legacy customers who are subscribed to high end services for automatic equipment upgrades, or at least make some kind of effort to make sure current customers get the same type of equipment that new subscribers to the same service. This is not limited to Contour TV but, I'm subscribed to the highest internet speed Cox offers and I pay for the premium modem yet I don't have the newest equipment. I have asked this question several times through chat, phone and personal conversations with Cox CS representative's and technicians without receiving a clear answer. Unfortunately we don't have a choice between cable companies, we are stuck with whatever provider services the area you live in, which in my opinion the FCC/Government should step in and change this awful situation. I moved from a Bright House serviced area to a Cox serviced area, had I had the option to transfer and stay with Bright House verses switching to Cox I would have definitely stay with Bright House (Now Spectrum). I absolutely hate Cox, again unfortunately I'm forced to use them because i prefer high speed cable internet over any other options!
Cox Mini Box Cisco DTA250 pixelation and tiling and running hot Cox send out refurbs that don't work
Have had our Cisco mini box replaced a few times butCox keeps sending out refurbs that don't work. The most recent one is a DTA250-COX-K9 from 2016. We getpixelation and tiling and it runs hot. The AC adapter/ power cord runs 88-90 degrees when idle and the mini box runs 90-92 degrees when idle. When running the adapter/ power cord is 92 or so degrees and the box runs 98-100 degrees or more. All other AC adapters/ power cords run at 78-80 degrees at idle and while running. Other devices run about 68-70 degrees around the ambient temperature when idle and around 75-85 degrees when running. No other devices runs as hot as the Cox mini box. The other deices area a Roku Ultra, Nvidia Shield Pro, and audio receiver. Cox mini box has plenty of room to breathe and is on an elevated and vented metal platform. Measured using a Fluke 62 Max + a very accurate IR temp gun.
COX VERY OWN TV COMMERCIAL ADVERTISMENT CONSISTENTLY VIOLATING FCC CALM ACT
Why are the Cox commercials consistently so much louder than the other commercials? We have done all the troubleshooting one could do. Here is what i know. They have been doing this for years. It currently on the commercials they air and advertise to sell there very own services. So as a business owner if we could turn up the volume if we paid for commercials that were aired on cox cable, contour, or digital tv then this would be a slam dunk!! NOPE! IT IS ILLEGAL AND NOT FAIR. WHEN BABIES ARE SLEEPING YOU KEEP THE VOLUME DOWN BY THE PEOPLE WE PAY OUR TV BILL TO. WE OPERATE 7 HOMES WITH THIS CABLE PROVIDER. I will be filing a complaint with the FCC regarding the CALM Act. Please join me if you have experienced the same issue?
Deciphering The name COX
I have decided to rename Cox Communications to a Name that more aptly describes who they are Granted they are an Internet Phone and TV programing Provider But I have come to determine that working with them they are several companies run by several different departments or divisions I Call Cox Communications "Musical Chairs Corporation" Because, when the music stops we do not know whether we will have achair under our**** or not. Now that is the main Corporate headquarters Stock exchange listing Name. they also have a lesser-known partnership arrangement with a subsidy or sistercorporation known as "THE MERRY GO ROUND COMPANY" Everyone gets to deal with them at one time or another. Now, this is all coordinated by the Lying, Cheating, & Stealing Department. familiar to most people as Marketing and Advertising. And Finally, the Managementteam can be described as "Mostly Full of *** Team" Well, that describes my ten years of working with "Musical Chairs" Just calling a spade a spade.
