Forum Discussion

Paul_M's avatar
Paul_M
New Contributor
3 years ago

2.5 + weeks of no TV service, can I please get this fixed!

Been with cox 30+ years and you don't seem interested in fixing our drop line.  Haven't been able to watch TV since April 14th. Been told I would get call back 3 different times but never received any call backs. Yesterday I was told the ticket was closed because it was repaired, that is a LIE LIE LIE!!!!!! That seem to be all I'm getting from cox now are LIES!

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Send an email to cox.help@cox.com with your full name and complete address.

    • Paul_M's avatar
      Paul_M
      New Contributor
      3 years ago

      So far they have met my expectation, NO RESPONSE!

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        3 years ago

        Someone will get back to you, A LOT of emails go to that inbox, they are responded to in the order in which they are received.