Forum Discussion

Paul_M's avatar
Paul_M
New Contributor
3 years ago

2.5 + weeks of no TV service, can I please get this fixed!

Been with cox 30+ years and you don't seem interested in fixing our drop line.  Haven't been able to watch TV since April 14th. Been told I would get call back 3 different times but never received an...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Send an email to cox.help@cox.com with your full name and complete address.

Paul_M's avatar
Paul_M
New Contributor
3 years ago

So far they have met my expectation, NO RESPONSE!

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    Someone will get back to you, A LOT of emails go to that inbox, they are responded to in the order in which they are received. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      If you don't get a response after a couple hours, try their Facebook account. At least there it is public when you are ignored.

      To any moderator reading this, the link on the Welcome post for Facebook seems to be broken.

  • Becky's avatar
    Becky
    Moderator
    3 years ago
    Hi Paul, I'm so sorry that we haven't yet replaced your drop line! The email address Cox.Help@cox.com delivers your email to my team. If you haven't yet received a response, please email us again. I want to get your services restored ASAP! -Becky, Cox Support Forums Moderator