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Contour Box freeze up all the time?

Have had my contour box freeze up all the time when changing channels. Have replaced this box four times now, still having issues why? Dose cox not have reliable equipment? You really should because of how much you charge for your services. Also have had two techs out to my house and a dude that called him quality control. Still having problems. Why? Do you not have folks that can fix problems? Getting ready to turn all this equipment in and cancel cox.