Contour Box freeze up all the time?
Have had my contour box freeze up all the time when changing channels. Have replaced this box four times now, still having issues why? Dose cox not have reliable equipment? You really should because ...
Forum Discussion
We have had a similar problem ever since we've gotten Contour. Our Contour service "freezes" during the day - where between the hours of 8am and 8pm we often have to press our remote 20-30 times to change a channel, fast forward, rewind, etc. but Volume and On/off work fine. Additionally during those same times, voice control doesn't register - keep getting error sound and message that it didn't hear our request. All of these issues clear up later in the evening for the most part.
We have the newest boxes and remotes, batteries are fine, Panoramic Wifi, Gigablast, rebooted boxes and updated programming at least 3 times, have had at least 5 tech visits and they all say the issue has been fixed. But, it hasn't. About to call them out again - only reason we haven't left Cox at this point is because it is a pain. Any hints as to what this issue might be?
bonzai2023, we regret hearing about these past transgressions as we do appreciate you as a valued customer. We would love to be able to assist you in finding out how we may be of assistance regarding this concern. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
