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I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message. It only happens with ON DEMAND.
I did the soft reboot, hard reboot, and hard reboot without the cable connected.
Customer service says the box must be replaced.
Any suggestions besides replacing the box?
It does not help. Emailed email@example.com and they are working with me.
Did they get yours resolved?