Unable to Play Video XRE-03092

I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message.  It only happens with ON DEMAND.

I did the soft reboot, hard reboot, and hard reboot without the cable connected.

Customer service says the box must be replaced.

Any suggestions besides replacing the box?

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  • @TobyY, I recommend power cycling the cable box first and see if that helps. If not, I recommend sending us an email with your full name and address to cox.help@cox.com and we will look into this issue on your behalf. -Allan, Cox Support Forums Moderator.
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