This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to Play Video XRE-03092

I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message.  It only happens with ON DEMAND.

I did the soft reboot, hard reboot, and hard reboot without the cable connected.

Customer service says the box must be replaced.

Any suggestions besides replacing the box?

  • @TobyY, I recommend power cycling the cable box first and see if that helps. If not, I recommend sending us an email with your full name and address to and we will look into this issue on your behalf. -Allan, Cox Support Forums Moderator.
Reply Children
No Data