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I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contour box sticks at 1PST. Error only happens between 6 pm -10 pm, lasts overnight and comes back on itself by 5 am. Never error message during the morning or afternoon. At my wits end with this. Customer for over 20 years, and can’t get this fixed. Called help desk, they don’t ever know what the code means. Ugh. Thank goodness for steaming services.
My neighborhood doesn't require utility lines to be buried. The last time the cable from the tap to my house was replaced, it took the tech maybe 15 minutes. With a buried cable, it would be more of an issue. On the other hand, squirrels can't get to it underground. Do gophers like to chew on cable?
A Cox technician came out today, and replaced all the connections at the main neighborhood box and the one right outside our house. He also checked the wiring inside the house, which he said was in excellent condition. We had good service until around 8 pm, then spotty connections until now at 10:30 with no service. I give up. If a technician can’t fix what else can we try. We know it’s not the individual connections or box, because they all go down at the same time. What the heck can they do to fix it. I’ll email my concern, but this is not worth the money I pay Cox for service after 20+ years.
All boxes at the same time.
So why when the technician came out, all he did was replace parts on the outside but did not check the signal strength. He was a contractor for Cox, so maybe just switching and replacing parts is all he does. With my detailed explanation to the person I placed the service call to, why wasn’t the signal checked? I’ll try admin tomorrow and see if I can get someone who will actually fix the system