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It appears all the non local channels in the Hampton Roads area have been set to DRM today. Can someone explain why? I'm assuming it has to do with the change to mp4 but this should not effect the DRM settings. Apparently it was a problem in other areas and Cox has corrected it. Can someone at Cox please get it fixed?
I also live in HR and had the same thing happen to me today. I use a Tivo Bolt. When I spoke with CS, we found that the information for the CableCard ID and Host ID were not paired. After being re-paired and refreshed, all my channels came back
Day 2 - After speaking with 4 different folks at support it was decided I need to replace both cablecards. This was done and I still have the same problem all non-local channels are DRM status.
I was told the problem is on my end, but that's just not correct. Since I can see the channels but I can't tune them because the DRM flag is set on all the non-local channels. I've been told there is no level 2 support for cablecards so I'm at a dead end.
Cox - the problem is on your end - this is not the first time the DRM flags have been incorrectly set as noted in the above link indicating the same problem in other markets which needed to be corrected. Please fix the DRM flags.
I live on the Peninsula. I’m having the same issues you describe with a twist. I have six Tivos and four went out simultaneously Wed at about 5:15 pm. The other two, older non-bolts are still working fine.
I spent most of yesterday exchanging e-mails with cox tech support and they tried a bunch of different things with no luck. Cox is coming out Sun, but I wonder if it’s a waste of time.
I'm on the Peninsula too and mine when out about the same time Wednesday so it's obviously something Cox did on their end. When I get home this afternoon I'll be back on the phone with tech support but I'm not holding my breath....