Forum Discussion

MT671's avatar
MT671
New Contributor II
5 years ago
Solved

DRM set on ALL non-local Hampton Roads channels

It appears all the non local channels in the Hampton Roads area have been set to DRM today.  Can someone explain why?  I'm assuming it has to do with the change to mp4 but this should not effect the ...
  • MT671's avatar
    MT671
    5 years ago

    Update -
    Just to recap - I'm using 2 HDHR tuners and rgsperl is using 4 Tivo's. We both live in the same geographical area and we both lost all channels except for the local channels at the same time, approx 5:15pm on Wednesday.  When I went to the Cox store to replace the cablecards the young lady who helped me said that 6 other people had also come into the store that day to replace cable cards.  She also said that she has never had that many people come in for cable card replacements ever.  She said the normal is 1 or 2 every 2-3 months!

    Anyhow, I Spoke with Scott who claimed to be a Cox support supervisor in VAB.  Scott agreed, with 2 folks losing all channels except  the local ones at the same time and with 2 different type appliances and multiples at that, the problem is on their end.  Scott said he put in a ticket for the engineers and hopefully we'll get some resolution.  Here's' hoping...

scott_p's avatar
scott_p
New Contributor
5 years ago

I have been running into the same issue today and have been unable to resolve it. It looks like other regions had their fix done at the Cox level and not at the individual customer level.

MT671's avatar
MT671
New Contributor II
5 years ago

At this point we need to get as many folks with the same problem to post to show this is a Cox problem, not an individual problem. 

Scott, what type of device are you running a cablecard in?

  • rgsperl's avatar
    rgsperl
    New Contributor
    5 years ago

    The Cox technician just left (Adam).  He did a bunch of testing of sign strength and even went under the house to check connections.  He then called his supervisor (Ron) and together they we able to make the Tivos work.  No swapping of cards or tuning adapters.  Thanks Adam

    Good luck MT671

  • scott_p's avatar
    scott_p
    New Contributor
    5 years ago

    I am using HDHR Prime as well. It definitely looks like this was corrected in other regions but when I do a scan, I am still seeing the non-local channels as DRM.