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MT671's avatar
MT671
New Contributor II
3 years ago
Solved

DRM set on ALL non-local Hampton Roads channels

It appears all the non local channels in the Hampton Roads area have been set to DRM today.  Can someone explain why?  I'm assuming it has to do with the change to mp4 but this should not effect the ...
  • MT671's avatar
    MT671
    3 years ago

    Update -
    Just to recap - I'm using 2 HDHR tuners and rgsperl is using 4 Tivo's. We both live in the same geographical area and we both lost all channels except for the local channels at the same time, approx 5:15pm on Wednesday.  When I went to the Cox store to replace the cablecards the young lady who helped me said that 6 other people had also come into the store that day to replace cable cards.  She also said that she has never had that many people come in for cable card replacements ever.  She said the normal is 1 or 2 every 2-3 months!

    Anyhow, I Spoke with Scott who claimed to be a Cox support supervisor in VAB.  Scott agreed, with 2 folks losing all channels except  the local ones at the same time and with 2 different type appliances and multiples at that, the problem is on their end.  Scott said he put in a ticket for the engineers and hopefully we'll get some resolution.  Here's' hoping...

MT671's avatar
MT671
New Contributor II

Day 2 - After speaking with 4 different folks at support it was decided I need to replace both cablecards.  This was done and I still have the same problem all non-local channels are DRM status. 

I was told the problem is on my end, but that's just not correct.  Since I can see the channels but I can't tune them because the DRM flag is set on all the non-local channels. I've been told there is no level 2 support for cablecards so I'm at a dead end.

Cox - the problem is on your end - this is not the first time the DRM flags have been incorrectly set as noted in the above link indicating the same problem in other markets which needed to be corrected.  Please fix the DRM flags.

rgsperl's avatar
rgsperl
New Contributor
3 years ago

I live on the Peninsula.  I’m having the same issues you describe with a twist.  I have six Tivos and four went out simultaneously Wed at about 5:15 pm.  The other two, older non-bolts are still working fine. 

 

I spent most of yesterday exchanging e-mails with cox tech support and they tried a bunch of different things with no luck.  Cox is coming out Sun, but I wonder if it’s a waste of time.