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What is going on with this service? We record shows and 100% of the time when we go to watch them they do one or the more of the following: lose audio, freeze, fast forward images that dont match with what is actually showing on the recording, recordings get cut off, or are missing segments, just a complete mess. This cannot be Cox's expectations for this service. In reviewing these forums this appears to be a common and widespread issue. Can someone from Cox provide us with an explanation on what is happening and whether it can be resolved and made functional so we can get what we are all paying you for? If it cannot be resolved and made functional please let all of us know that also. Thanks
We are having the same problem EVERY TIME! We have gone thru several boxes and they said because our boxes needed upgrades so here we are (now stuck in a contract) with a worthless POS box that we can’t enjoy and shows and apparently it’s a VERY common problem that Cox can’t figure out. We can watch them live and there is no problems. We have reset the box so many times, I’ve lost count. We have reset our modem so many times, I lost track of that! Of course, they always want to send a technician out (for another fee). My family has given up watching anything on the DVR.
I’m at the point, I’m willing to cancel EVERYTHING with Cox after 15+ years, pay the cancellation fee and be done with the horrible service! I’m mean if I’m paying this monthly service and I’m not getting anything worth watching in return, why keep paying. FIGURE IT OUT COX OR IM DONE!!!!
I have been experiencing the same thing and all they ever say is their technicians are working on it but it never gets better. DVR recordings are completely unwatchable.
Exact same issues here. Whenever my wife records a live show like the Bachelor it is choppy and quits. Been online with tech support 3 times, they never can fix it and always want me to pay for a tech to come out. It’s a joke. Hulu live and PlayStation vue we’re better than this. Planning on cancelling end of the month.