Forum Discussion
Exact same issues here. Whenever my wife records a live show like the Bachelor it is choppy and quits. Been online with tech support 3 times, they never can fix it and always want me to pay for a tech to come out. It’s a joke. Hulu live and PlayStation vue we’re better than this. Planning on cancelling end of the month.
- KevinM25 years agoFormer Moderator@naterichards10, we wouldn't want you to leave the Cox family, and we're sorry for the ongoing issues. When it comes to service appointments, ff the issue is related to the Cox equipment or Cox wiring, you will not be charged. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account.
If you wish to schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator- raiderking5 years agoNew Contributor
I have the same issues as I see many do have. So if I am reading your response correctly if you prove int's not an equipment error than you charge the customer $75? So how much money do we as a customer get back when it is proven it was the equipment error? I mean our contract is based on the service Cox is supposed to be providing. So when we call and there is an issue and it take 2 weeks to get support out to the residence to fix the issues that's at least 2 weeks of service that was contractually promised that was not received.
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