Cloud recording playback is terrible
What is going on with this service? We record shows and 100% of the time when we go to watch them they do one or the more of the following: lose audio, freeze, fast forward images that dont match wit...
Forum Discussion
Exact same issues here. Whenever my wife records a live show like the Bachelor it is choppy and quits. Been online with tech support 3 times, they never can fix it and always want me to pay for a tech to come out. It’s a joke. Hulu live and PlayStation vue we’re better than this. Planning on cancelling end of the month.
@naterichards10, we wouldn't want you to leave the Cox family, and we're sorry for the ongoing issues. When it comes to service appointments, ff the issue is related to the Cox equipment or Cox wiring, you will not be charged. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account.
If you wish to schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
If you wish to schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
I have the same issues as I see many do have. So if I am reading your response correctly if you prove int's not an equipment error than you charge the customer $75? So how much money do we as a customer get back when it is proven it was the equipment error? I mean our contract is based on the service Cox is supposed to be providing. So when we call and there is an issue and it take 2 weeks to get support out to the residence to fix the issues that's at least 2 weeks of service that was contractually promised that was not received.
