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I've noticed recent glitches with Contour and Caller ID.
Contour. When I turn on my TV, Contour no longer tunes to the last channel I was watching. For example, before I go to bed, I first tune to a specific cable news station before turning off the TV. Since Cox got rid of the option for a power-on station with Contour, this is my digital-age workaround.
Instead of the last channel I was watching, Contour tunes to the next to the last channel I was watching. For example, if I was watching Comedy Central and decided to go to bed, I first tune to the news station and then turn off my TV. The next morning, Contour tunes to Comedy Central. In addition to this "power-on" glitch, Contour also puts 2 icons (channel logos) for Comedy Central in the Last Watch section of Contour.
Caller ID. Cox no longer passes Caller ID info to my telephone. Caller ID info appears on my TV but not on the display of my telephones.
Did you "improve" something again?
It's not a defective receiver, which I'll presume you meant there's a probability of an issue with its hardware. It's a software glitch. This bug has been happening since Release Version 105.1.1 dated 12 Nov 19.
Before the Caller ID glitch, I hadn't changed any settings on my phone system(s). The Caller ID info just stopped working. All my landline telephones are from the same manufacturer because it's 1 base unit and 2 remote handsets in cradles.
I also have a call blocker and it too stopped receiving the Caller ID info. When I get a call, the call blocker just displays "N/A" because the data is not there. I have to log into my Cox account to see who called. Therefore, I have 2 separate platforms from 2 separate manufacturers not receiving Caller ID.
I have rebuilt the modem settings on the call-blocker, disconnected the call-blocker, disconnected telephones and reset my modem via my Cox account; and I still don't get consistent Caller ID data.
I can remove my call-blocker from my system, but my telephones will not ring without Caller ID data. It's a feature of my telephone. It'll block calls with Private numbers, Unknown numbers and no numbers. Cox is just not sending Caller ID data to ring my phones.
I don't understand why you assume this is a fault within my home. I have changed nothing and Cox just stopped sending Caller ID data with my calls.
Why would I download the app? I don't need it. I don't need SimRing because I have a call-blocker. I don't need Voice Mail because I have an answering machine. If I want to make or receive calls, I'll use my landline. Cox Voice Everywhere would provide me no value.
KevinM2 said:your TV Caller Id is working
This begs the question: where does the data originate for TV Caller ID? Does the data come from the eMTA or from CATV distribution system?
I understand the eMTA passes Caller ID data to my telephones and call-blocker because the eMTA is connected to a RJ11 wall jack.
However, my cable-box is not connected to my telephone wiring. The cable-box is connected to a splitter on the primary coax feed.
So, my theory is the TV and telephone use 2 different systems for Caller ID. Just because Caller ID works on the TV, it doesn't mean Caller ID is working on the VoIP system.