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With Contour2 does anyone notice and dislike the TV display when viewing classic shows---for example, the Turner Movie Channel or Twilight Zone? In days long ago, most non-HD shows played poorly on an HDTV. Then it got a whole lot better. For me with my previous Cox cable boxes most older movies or classic shows filled the screen because you often had the choice of accessing some by their HD or non-HD channel - or even if they didn't fill the screen, you could press a button on the remote and make it "zoom" or "stretch" or "normal." Zoom did not give you a "bigger image vertically" or distort the view. It just filled the screen in landscape mode and with no distortion. I have many of those channels now where the display is like a huge square from top to bottom, and blackout columns on either side--in other words you can't make it go landscape. As such, you lose quite a bit of the screen shot horizontally and often the picture is distorted or blurry. Even when the picture is clear, it is chopped off. I've tried changing resolutions on my TV and Contour remotes, but no luck. Just asking if you had this problem and figured out a cure. I'm such a lover of old shows, this is close to a show-stopper for me and the opposite of an "upgrade." Seeing a bigger square version of Mickey Rooney and Judy Garland on the screen with one of his arms chopped off by the big square "view" is annoying!!!
I tuned to TCM to test your scenario. The image looks crisp and clean for classic movie standards. Mine too is not full screen. Perhaps TCM crops off specific cinema aspect-ratios to fit the screen top-to-bottom. I'm not familiar with this film to notice what would be cropped or missing from the sides of the set.
Your blurry video is what concerns me. If you only swapped out the cable box (Rovi to Contour), I'd suggest swapping the box again, but you've been since adjusting the TV settings. Review the setting on your TV again and disable any video processing, such as TruMotion or Real Cinema. Sometimes those "compensations" only blur or worsen the picture.
If you'd like, you could reset the TV to factory defaults. There are also lots of professional reviews of TV sets with recommended calibrated settings. Just search calibration settings with the make and model of your TV. Finding professional calibration recommendations is the first thing I do when researching TV sets.
If you provide the model of your LG, we could find a calibration for you. They're usually pretty good reads. However, I would caution, to actually do the calibration during the time of day when your concentration and patience is best.
Becky. I am so sorry for this long response. I understand your reply. Not all shows are equal. But I don't understand why changing to a new DVR/cable box distorts my TV viewing. I've been with Cox for decades, so I've had cable boxes changed out or upgraded when one wore out, or if I moved to a new home and the replacement was an upgrade. But they've lasted a long time. What I lack in technical expertise I make up for in familiarity of my televisions and how they work with equipment. I know what I see on the TV screen every day. I am also good at learning all aspects of cable box and television settings. I try to do self-help before asking for help--and I'm the first person to admit to an "operator error." However, I have watched Turner Classics and a myriad of older shows that span the years, and they were never so cropped, or framed in thick in black bands, or this distorted. Before Contour, I could even put those kind of shows on zoom (not stretch) from the remote and it gave me a full balanced picture--whether it was TMC, or The Twilight Zone, or Alfred Hitchcock, or old game shows. I'm not saying they were HD quality, but really, really clear. But when my Scientific Atlantas were "upgraded" to Contour2, in one fell swoop I got distorted picture quality. In other words, the picture display looked one way the day before Contour, and a distorted way after Contour. Also, the majority of my "square screen" shows are blurry--like on old game shows. They are crazy-blurry--not typical. Having said that, I think the tech did his installation job okay. I might add one thing to my bad cowboy song: on my "better" HD channels, where the picture has good color and is landscaped, the picture displays as "zoomed in," so I can be watching a true HD new show and the view is somewhat larger than it was before Contour. I had taped the Billboard Music Awards, and I saw the zoomed-in effect when I played it back. So I get it both ways. If there is a close-up of two people, the top of their hair is cropped off. Their heads look zoomed in. Whether it is the older shows or the new ones, they are defaulting to a distorted view that I never had before. I have tried every way possible to adjust the Contour settings and the LG settings on my TV, to no avail. This may be the new-normal, but something has been changed or skewed. I have an appointment tomorrow with a Cox tech and I requested an in-house tech. I want the tech to see what I'm talking about and determine if it's fixable or if I'm stuck with the views. If that's the reality, okay. Honestly, I love Cox, but I'm frustrated and sad about the changes, so I will exhaust every form of troubleshooting before I would leave Cox. Thanks for taking the time to respond.