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Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called from my cell phone and can still hear the ringing as though the call was never answered.
I can make outgoing calls with no problem
If you have nearby family with Cox phone service, take your phone to their house and test it. You may need a new phone.
Cordless phone? Low battery? It appears the handset isn't sending an off-hook signal to its base unit.
It is a new phone set as the previous one had the same issue.
If the phone with the issue is a handset, verify the battery is charged as Bruce suggested. If that doesn't fix your iissue and you test with nearby family, you'll need to take your base unit.
Since it happens with different phones, it's probably not a faulty phone or a low battery. Contact Cox at email@example.com for help.
Include your name, the ful service address and a link to this Forum thread. Also, include the brand and model of your phone.