Forum Discussion

auntcgdot's avatar
auntcgdot
New Contributor
2 years ago

Incoming calls do not connect when I hit the talk/answer button

Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called f...
Bruce's avatar
Bruce
Honored Contributor III

Look in its Instructions to reset and then re-register the problematic handset.

auntcgdot's avatar
auntcgdot
New Contributor
2 years ago

Ok, reset didn't work. What do you mean "re-register"?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    To reset means to return the handset to its factory default settings.  Re-register means to instruct the handset to which frequency to communicate with the base unit.

    Provide its make/model and I'll try to find a User Guide.

    • auntcgdot's avatar
      auntcgdot
      New Contributor
      2 years ago

      I do have the user guide - I was just wondering if there was an extra step with the Cox equipment I needed to perform. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        No extra step to re-register the handset to the base unit with Cox equipment .

        Just make sure either the base unit or wall jack is connected to Tel-1 of the Cox telephone modem.