Forum Discussion

auntcgdot's avatar
auntcgdot
New Contributor
3 years ago

Incoming calls do not connect when I hit the talk/answer button

Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called f...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Also, ensure your phone or wall jack is connected to the Tel-1 port of the telephone modem.

You could also log into your Cox account to reset your telephone modem.  Not reboot, reset

  • CurtB's avatar
    CurtB
    Honored Contributor
    3 years ago

    If she does everything we've suggested, one of them should get her fixed up.  But, will she post back to let us know?  Inquiring minds want to know.

    If she doesn't connect to the right port, testing at a niece's or nephew's house won't work either, but the niece or nephew could help her..

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      Too bad this wasn't a forum on furnaces so we could give her the runaround to make antifreeze.  Get it?  Antifreeze?  Do you?

      • CurtB's avatar
        CurtB
        Honored Contributor
        3 years ago

        Got it.  But shouldn't that be aunty-freeeze?

        I just figured out that if you reply before you acknowledge the red notification, Forum gets in a huff and posts out of sequence. 

  • auntcgdot's avatar
    auntcgdot
    New Contributor
    3 years ago

    I'll give this a try.