Forum Discussion

auntcgdot's avatar
auntcgdot
New Contributor
3 years ago

Incoming calls do not connect when I hit the talk/answer button

Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called f...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Look in its Instructions to reset and then re-register the problematic handset.

  • auntcgdot's avatar
    auntcgdot
    New Contributor
    3 years ago

    Ok, reset didn't work. What do you mean "re-register"?

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      To reset means to return the handset to its factory default settings.  Re-register means to instruct the handset to which frequency to communicate with the base unit.

      Provide its make/model and I'll try to find a User Guide.

      • auntcgdot's avatar
        auntcgdot
        New Contributor
        3 years ago

        I do have the user guide - I was just wondering if there was an extra step with the Cox equipment I needed to perform.