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I have sent 5 emails regarding my Call History not working to the address in the subject line of this post (that included the required periods after cox on both sides of the @). Moderators on this Forum have told me they were received and answered. I have not received any of the answers. I did receive one phone call after requesting it in my 4th email. I have asked that the contents of the Cox responses be posted to the forum, and faxed to me, and mailed to me, and read to me over the phone so I can see what they say. I check my Spam folder frequently, and search each one for the letters "Cox" in the address or subject line. I also do this for any emails in my Inbox that I mark as spam. I do not have any spam filters set up but I also check my Trash folder to see if any Cox emails have been sent directly there. I have not blocked any domains. I have not changed whatever the default sensitivity is for spam or security or whatever. All other emails from Cox are being received, such as notices that my bill is ready to view online and reminders that my bill is due to be paid in 7 days. Emails to me from all my other email contacts are being received. Anyone else having this problem?
There are 2 options under Settings to enable email notifications:
1. Click Profile picture in upper-right corner2. Select Settings3. Under Options tab - Enable email contact - Allow this site to contact you
Those are two of the options in "Settings" that haven't been available to Cox customers for over four years. Uncheck one or more of them to turn them off and click "Save". Leave the page and come back. Options you unchecked will be checked again. (If you can't turn a setting on/off, it's not an option). Those settings aren't on by default or we would all be getting email notifications every time we get a Forum notification. Random email notifications that we do occasionally receive are a Forum glitch.
Earlier in this thread, I posted four links to Forum posts that referenced this.
Cox doesn't devote internal resources to developing or maintaining email or chat. I guess the money they pay their vendor is a resource. But, those are tools used by internal Cox personnel to keep existing customers and to generate new business. Forums merely reduce the number of calls Cox would otherwise receive to provide help and assistance... free tech support.
Bruce said:What's your beef with the Settings page? I don't understand. Subscribers shouldn't opt for notifications, subscriptions or Groups?
The only thing on the entire "Settings" page that has anything at all to do with notifications, subscriptions or groups is the "Subscriptions" tab. That one thing may be the reason Cox hasn't totally eliminated access to the page. It still has one functioning feature.
I seriously doubt that Cox ever purchased software that wouldn’t make them money. If they did, it looks even worse for them, given the way they left it. But, whether Cox dropped vendor support or dropped an in-house web development team, the results are the same. Forum “Settings” have not worked for over four years and are unlikely to ever work again.
CurtB said:Cox doesn't devote internal resources to developing or maintaining email
Cox used to maintain their email servers...then they contracted this service. When they administered their own servers, it didn't make them any money. Even if a program doesn't make money, it still sells. If a decision point for a potential subscriber is an email account, the potential subscriber may go with Verizon.
As I said, Email and chat are used internally by Cox personnel to retain and generate new customers... the cost of doing business. And they still decided to contract their email service. I'm not sure what point you're trying to make. My point is Cox made a business decision some time ago to reduce expenses for non-revenue generating services, like Forums. It really hasn't been a problem for me except I have to occasionally remind you that Forum settings don't work. If you recall, that is what started today's discussion.
Oh...I understand the Settings page is poorly designed and broken, but the Forum should still have a Settings page.
Email does have a marketing aspect to it, if you opt in for it. Email used to be a fundamental service for customers. Subscribers wanted those accounts. Nowadays, not so much with Gmail, Yahoo, etc.
Well, the Forum definitely has a "Settings" page. Just ignore the tabs for "Options", "Email Digests" and "Notifications" and remember the only thing on it that actually works is the "Subscriptions" tab.